Brightpearl Reviews & Product Details

We sell across Amazon, Shopify and eBay and manufacture overseas, so lead times are long and getting a reorder wrong hurts either way. Too little and we’re out of stock on Amazon and losing ranking, too much and cash is sat on a warehouse shelf.

Inventory Planner has taken most of the guesswork out of that. Forecasts pull from all our channels in one place, it factors in seasonality properly, and the purchase order suggestions are now good enough that we tweak them rather than build them from scratch. The overstock and replenishment reports have also been handy for spotting slow movers we’d stopped paying attention to.

It took a bit of time to get the settings dialled in for our lead times and safety stock, so give yourself a few weeks before judging the forecasts. Support were helpful when we got stuck.

If you’re a growing brand still running reorders off spreadsheets, it’s worth a look. Review collected by and hosted on G2.com.

Depending on your scale it can get expensive. Review collected by and hosted on G2.com.

I appreciate that Brightpearl is a seamless solution that enables all colleagues in the business to work together in real-time to tackle the issues and day-to-day problems collaboratively. I also like that there are several bolt-on apps that allow Brightpearl to work very well with other warehousing solutions, integrate with HMRC, and partner companies that offer enhanced solutions. The use of bolt-on apps is particularly beneficial as it helps Brightpearl work with our main web front end, whether it was written in Magento or is being switched to Shopify. Additionally, it works well with modules like warehousing and stock planning, enhancing our operational efficiency. Review collected by and hosted on G2.com.

I find the Brightpearl accounts module only just fit for purpose, even though we've used it for two years. Integrating it with Sage would incur extra costs and separate the accounts module from the rest of Brightpearl, so it wasn't an advantageous option. Review collected by and hosted on G2.com.

We have found the system good for supporting our day to day and the team find it easy to navigate. Connects to our Shopify store well. It has helped us manage orders, fulfilment and inventory and although sometimes slow, have found the support to be helpful if an issue has arisen. Review collected by and hosted on G2.com.

There are a few missing features e.g. would be great to search orders by product name or SKU and more robust reporting would be a good addition. We have also had some issues with the connectivity with our accounts system. The platform is expensive! Review collected by and hosted on G2.com.

Layout good. Bulk adding stock easy. Help section very useful. can have several tabs open at same time so you can be working on a few things at once Review collected by and hosted on G2.com.

'Company' section can be tricky when it comes to head office / branch placing order online. Doesn't always tally. • When a customer pays an amount but deducts something for a query – there is no where on the account for me to put this. • There are a lot of steps to printing an order. And then a lot of steps if there needs to be an amendment I think it is a little on the expensive side, especially given the cost increases every year! Review collected by and hosted on G2.com.

The Brightpearl app is a robust and comprehensive solution that offers deep integration with both Shopify and Mirakl. It enables efficient management of Shopify POS and Mirakl transactions through dedicated channels within Brightpearl, while also supporting B2B sales operations. Review collected by and hosted on G2.com.

Nothing at all, it's a great system that I cannot find fault in for now. Review collected by and hosted on G2.com.

Easy to navigate, extract information, and export it into Excel. Review collected by and hosted on G2.com.

It’s very complicated when it comes to stock transfers. When I’m trying to set up a stock transfer, I’m not able to see the stock holding for a particular SKU across multiple locations, which makes the process harder than it needs to be. Review collected by and hosted on G2.com.

The system enables streamlined inventory management, ordering, and reporting processes, all of which are integral to our business operations. Review collected by and hosted on G2.com.

Since Sage took over, certain features aren't quite as specific or in depth. Review collected by and hosted on G2.com.

I like Brightpearl’s intuitive design and ease of use. I value its multi-channel sales features and reporting. The initial setup was very easy. Review collected by and hosted on G2.com.

I’d like Brightpearl to have better API functionality. Review collected by and hosted on G2.com.

I find Brightpearl to be really quick for getting an overview of orders, which is really helpful. There's some good dashboard features that make data visible the moment you log in. The API is really extensible, making it easy for us to poll data and do additional manipulation that isn't necessarily possible directly on the platform. There's also a great deal of automation that we can do, especially around how orders are routed to different warehouses and stock is allocated. Being able to use the API for routing orders effectively has taken a lot of manual work out of the equation for our team, and the system's ability to centralize data from multiple sources like Shopify, Amazon, and Etsy is a big plus. Review collected by and hosted on G2.com.

There's two things I think that could be improved. One is there are a few pieces within the API that aren't available. Being able to manipulate delivery addresses on orders isn't a feature you can currently do via the API. With Shopify adding order edit features recently, it would be helpful to match those in Brightpearl. I know it's possible because the order edit feature works with Brightpearl for address adjustments, but that feature is unavailable on the API. The other is automation around purchase orders. There's automation for sales orders, but none for purchase orders. This means we have to run some processes manually that we would like to automate. Review collected by and hosted on G2.com.

The sales presentation made the software seem capable and comprehensive. In practice, most of what was shown didn’t work as promised. Review collected by and hosted on G2.com.

Our experience with Brightpearl has been deeply disappointing and frustrating. We were sold on features that were either non-functional, misrepresented, or simply unavailable. We were never given a trial or hands-on demo before signing, so we had to rely entirely on what the sales team told us — which turned out to be inaccurate once we began implementation.

Core features such as bulk pricing updates syncing to BigCommerce, Authorize.net payment integration, and accurate product syncing did not work as promised. Even basic system functions like pricing only updating when pressing “Tab” instead of “Enter,” and misleading price list messages that don’t actually work , point to poor design and incomplete capabilities.

We were also told we needed to purchase Inventory Planner to get reporting features, only to later find that most of the reports we needed already existed within Brightpearl. This led to unnecessary extra costs and wasted time.

After months of back and forth, countless support tickets, and repeated promises of fixes, Brightpearl ultimately refused to refund the unused portion of our prepaid subscription — even after admitting that key features we were sold on were not available. It’s clear now why they require full payment upfront, because once you’ve paid, there’s no recourse when the system doesn’t deliver on its promises.

In our experience, Brightpearl overpromises and underdelivers. If you’re considering this platform, be extremely cautious. Get everything in writing, demand a full demo, and don’t pay upfront until you’re absolutely certain the software can do what they say it can. Review collected by and hosted on G2.com.