Brightpearl Reviews & Product Details

I find Brightpearl to be really quick for getting an overview of orders, which is really helpful. There's some good dashboard features that make data visible the moment you log in. The API is really extensible, making it easy for us to poll data and do additional manipulation that isn't necessarily possible directly on the platform. There's also a great deal of automation that we can do, especially around how orders are routed to different warehouses and stock is allocated. Being able to use the API for routing orders effectively has taken a lot of manual work out of the equation for our team, and the system's ability to centralize data from multiple sources like Shopify, Amazon, and Etsy is a big plus. Review collected by and hosted on G2.com.

There's two things I think that could be improved. One is there are a few pieces within the API that aren't available. Being able to manipulate delivery addresses on orders isn't a feature you can currently do via the API. With Shopify adding order edit features recently, it would be helpful to match those in Brightpearl. I know it's possible because the order edit feature works with Brightpearl for address adjustments, but that feature is unavailable on the API. The other is automation around purchase orders. There's automation for sales orders, but none for purchase orders. This means we have to run some processes manually that we would like to automate. Review collected by and hosted on G2.com.

The sales presentation made the software seem capable and comprehensive. In practice, most of what was shown didn’t work as promised. Review collected by and hosted on G2.com.

Our experience with Brightpearl has been deeply disappointing and frustrating. We were sold on features that were either non-functional, misrepresented, or simply unavailable. We were never given a trial or hands-on demo before signing, so we had to rely entirely on what the sales team told us — which turned out to be inaccurate once we began implementation.

Core features such as bulk pricing updates syncing to BigCommerce, Authorize.net payment integration, and accurate product syncing did not work as promised. Even basic system functions like pricing only updating when pressing “Tab” instead of “Enter,” and misleading price list messages that don’t actually work , point to poor design and incomplete capabilities.

We were also told we needed to purchase Inventory Planner to get reporting features, only to later find that most of the reports we needed already existed within Brightpearl. This led to unnecessary extra costs and wasted time.

After months of back and forth, countless support tickets, and repeated promises of fixes, Brightpearl ultimately refused to refund the unused portion of our prepaid subscription — even after admitting that key features we were sold on were not available. It’s clear now why they require full payment upfront, because once you’ve paid, there’s no recourse when the system doesn’t deliver on its promises.

In our experience, Brightpearl overpromises and underdelivers. If you’re considering this platform, be extremely cautious. Get everything in writing, demand a full demo, and don’t pay upfront until you’re absolutely certain the software can do what they say it can. Review collected by and hosted on G2.com.

Brightpearl is a robust system that allows us to sell to multiple channels and links into our 3PL and accounting software. It gives us the security we need to manage our core business data and operations efficiently and certainly saves the team a lot of time. It also means we can grow the business without having to reinvent the basics each time we want to take a step forward. Review collected by and hosted on G2.com.

Brightpearl is a big beast of a system. That is a good thing overall but it does mean there are parts of it we will never use and the CRM system is not as strong as options that are out there. It was certainly a big decision to adopt it and took a while for the team to really know how to use it properly and it is not cheap but for what it can do for your business it still represents value for money. Review collected by and hosted on G2.com.

Brightpearl has been a crucial part of our technology stack for several years, and we truly believe our recent growth would not have been possible without it. The implementation process was straightforward, and the team has consistently provided outstanding support, always responding quickly to our needs. The automation engine has proven invaluable for handling some of our more complex and specific requirements. The wide range of triggers, especially when used alongside Shopify Flow, has allowed us to respond quickly and process orders faster, eliminating the need for complicated order routing rules. Being able to monitor daily orders and sales, as well as analyze the P&L directly within the ERP, has greatly improved our ability to make effective decisions for the day-to-day operations of our business. Review collected by and hosted on G2.com.

The reporting features could use some improvement, and the ability to export specific sections could also be enhanced. Review collected by and hosted on G2.com.

Pineapple Island use Brightpearl to streamline our business, specifically for stock management across all website channels, and it successfully solves stock issues by keeping everything in one place. We find it easy to use and easy to understand for new staff. The initial setup was easy, and we received comprehensive training throughout, which was very helpful. Review collected by and hosted on G2.com.

Some parts of the system are outdated and there are restrictions in the amount of products you can add to a single order. Review collected by and hosted on G2.com.

The flexibility to customise the system to suit our needs through different custom fields and filtered views. Review collected by and hosted on G2.com.

Automation is limited to sales order triggers only. Would be great if we could also set up automations relating to customers, purchases, credits, inventory etc. Review collected by and hosted on G2.com.

Brightpearl by Sage has proven to be a dependable solution for handling our daily operations. It streamlines the management of inventory, orders, and accounting, allowing us to save time and minimize manual tasks. Review collected by and hosted on G2.com.

It requires some initial setup to ensure everything is properly aligned, but once that's done, it offers clear visibility across our business and helps support our continued growth. Review collected by and hosted on G2.com.

Brightpearl offers a strong all-in-one platform for inventory, order, and customer management, which helps us streamline operations across sales channels. The real-time syncing between inventory and orders is especially helpful for avoiding overselling and managing pre-orders effectively. The reporting tools also give us a clear view of performance across the business, and the system integrates well with our ecommerce platforms. Review collected by and hosted on G2.com.

Some workflows (like handling returns or splitting orders) require automation to be setup, which in itself is easy to do if you understand the rule setup process. We’ve experienced occasional delays in syncing with third-party platforms, which has impacted customer communications, however, it's more than likely this was the Ecom Platform we are led to believe. Review collected by and hosted on G2.com.

Brightpearl has really simplified how we manage our business. Everything — from orders and inventory to shipping and reporting — is all in one place, and it saves us so much time. I especially like how it syncs in real time with our sales channels, so we don’t worry about overselling. The reporting is clear and helps us quickly see how the business is doing. Review collected by and hosted on G2.com.

The setup took a bit of effort at first, and sometimes it feels like there could be more integrations available. But once everything was running, it’s been very reliable. Review collected by and hosted on G2.com.

The implementation support was fantastic — the onboarding team was responsive and made setup seamless. Once running, Brightpearl does a great job of centralising operations, including inventory, order management, and accounting.

A big plus for us is the ability to add and manage multiple sales channels within a single account, making it easy to scale across different stores or regions without adding system complexity. Review collected by and hosted on G2.com.

The platform feels dated, and it’s clear that product innovation has slowed — updates are infrequent, and several limitations still exist.

For example, landed cost data isn’t accessible, which blocks proper forecasting with tools like Inventory Planner. The order edit feature introduces accounting issues, as changes don’t create proper audit trails or sales credits.

On top of that, if you need more advanced features, you're often forced to pay for third-party apps or build custom integrations(like better product creating integration from Shopify to Bright Pearl). Occasional bugs and slowdowns slightly reduce system reliability. Review collected by and hosted on G2.com.