--- title: Brightpearl Reviews meta_title: 'Brightpearl Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 94 reviews by the users' company size, role or industry to find out how Brightpearl works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 94 scale: '5' date_modified: '2026-07-22' parent_category: name: ERP url: https://www.g2.com/categories/erp --- # Brightpearl Reviews **Vendor:** Sage Software **Category:** [ERP Systems](https://www.g2.com/categories/erp-systems) **Average Rating:** 4.4/5.0 **Total Reviews:** 94 ## About Brightpearl Brightpearl is a Retail Operations Platform. Tightly integrated to all of your sales channels, Brightpearl connects your sales orders, fulfillment, inventory management, accounting, reporting and planning, warehouse management, replenishment and more. Designed specifically for retail business models, Brightpearl is built to reliably handle peak trading, integrates with the full retail tech ecosystem, is omnichannel-native, is the system of record for key trading data, provides real-time trading insights and is automated so you can stay in control and manage by exception. ## Brightpearl Pros & Cons **What users like:** - Users value the **real-time inventory tracking** of Brightpearl, enhancing accuracy and streamlining daily operations effectively. (10 reviews) - Users find Brightpearl's **order management** efficient and transformative, greatly enhancing their daily operations and workflows. (8 reviews) - Users commend Brightpearl for its **efficiency** in managing operations and saving time through real-time syncing and reporting. (7 reviews) - Users value the **ease of use** in Brightpearl, finding training and management significantly simplified. (6 reviews) - Users appreciate the **seamless integrations** Brightpearl offers across multiple sales channels, enhancing efficiency and scalability. (5 reviews) - Users benefit from the **seamless integration** of Brightpearl, efficiently managing multiple channels and operations effortlessly. (5 reviews) - Customer Support (4 reviews) - Integration Ease (4 reviews) - Reporting Efficiency (4 reviews) - Automation (3 reviews) **What users dislike:** - Users find the **missing features** in Brightpearl, especially in reporting and integrations, somewhat limiting to their experience. (7 reviews) - Users find Brightpearl to be **expensive** , especially given the underwhelming features and lack of promised functionality. (4 reviews) - Users find the **reporting inadequacies** of Brightpearl frustrating, leading to wasted time and additional costs. (3 reviews) - Users express frustration with Brightpearl's **system limitations** , citing unfulfilled promises and poor functionality throughout the platform. (3 reviews) - Users face significant **integration issues** with Brightpearl, requiring third-party apps and custom solutions for advanced functionality. (2 reviews) - Users find Brightpearl's **limited functionality** frustrating, with key features often misrepresented or unavailable during implementation. (2 reviews) - Poor Customer Support (2 reviews) - Poor Support (2 reviews) - Reporting Limitations (2 reviews) - Users report **slow performance** and delays, hindering effective use and impacting overall system reliability. (2 reviews) ## Brightpearl Reviews ### 1. Very powerful multi-channel software **Rating:** 4.5/5.0 stars **Reviewed by:** James U. | MD, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2021 **What do you like best about Brightpearl?** Really powerful tool for multi-channel businesses to sell products across many sales channels. Lots of APIs so integration is easy both using pre-built integrations and also writing our own. Our business uses Brightpearl every day and relies on it. **What do you dislike about Brightpearl?** Accounting function is not as mature as the rest of the platform. For complex accounting needs you'll want to have a separate accounting tool. **What problems is Brightpearl solving and how is that benefiting you?** We are using Brightpearl to manage our stock across 10,000+ SKUs in two warehouses. **Official Response from Sage Retail:** > Hi James, Really appreciate you taking the time to review us, thank you. I'm really pleased to hear that you're getting on so well with Brightpearl and it's great to hear that you're making use of our open API with your bespoke requirements. Just on your feedback on our accounting functionality, our in-built accounting functionality does the essentials, however for our customers who want something extra, or prefer to keep their existing relationships with other accounting specialty services, we offer direct integrations into Quickbooks, Xero, and Avalara, plus more to come! You can see them here: https://www.brightpearl.com/integrations/accounting. Please let us know if you'd like more information on how these are setup. Thank you again, Tom (Brightpearl) ### 2. BP Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Packaging and Containers | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Brightpearl?** Great platfrom that offers support for all aspects of business operations, especially the integration of third-party apps to streamline work flows. **What do you dislike about Brightpearl?** More detailed documentation online - We have had to get in touch with BP to clear up gaps when implementing add-ons and third-party apps. **What problems is Brightpearl solving and how is that benefiting you?** Integration with an existing Megento ecommerce platform. Benefits are integrating orders reducing time spent processing these. We are also working on automation rules to streamline this process. **Official Response from Sage Retail:** > Hi there, Thank you for your review. It's great that Brightpearl is supporting you so well, particularly with your Magento. I'm sorry if you couldn't find the answer to your questions in our online help documentation. We continually evolve them, so there's a good chance the answer is there now. We also have our learning platform, Brightpearl Training. I'll ask our Success team to introduce you to it during your next business review. Thank you again, Tom (Brightpearl) ### 3. Excellent seamless experience **Rating:** 5.0/5.0 stars **Reviewed by:** Cordula B. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2020 **What do you like best about Brightpearl?** xWe have used bright pearl for almost 7 years. It is such a reliable and easy to use system. We have offices in hong kong and in UK, and it has made everything so seamless. I like that it was so easy to use and everything could be accessed from everywhere, and especially the dashboard is amazing. **What do you dislike about Brightpearl?** i did not dislike anything really the product is great. **What problems is Brightpearl solving and how is that benefiting you?** Controlling an office overseas, managing a warehouse, sending statements to customers, ability to connect international offices, ability to oversee business quickly. barcoding warehouse, and much much more. Its so easy to use and i love that everything is in one place **Official Response from Sage Retail:** > Hi there, Thank you for leaving us a review, it's so great to hear that Brightpearl is working out so well for you across your locations. Fantastic to hear! Tom (Brightpearl) ### 4. Excellent system, Better service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2021 **What do you like best about Brightpearl?** The support staff is always responsive and very helpful in assisting in any issues you may have. **What do you dislike about Brightpearl?** There is a bit of a learning curve to Brightpearl as there are many different functions. In some instances one function (such as updating inventory) may have multiple ways it can be updated. The help pages are great for determining what the best way, for your needs, to go about using this function. **What problems is Brightpearl solving and how is that benefiting you?** Our most recent issue was a problem with price list in updating our inventory. This was resolved with the help of Brightpearl staff fairly quickly. This is one of the greatest benefits of Brightpearl is their support. They are incredibly responsive and help resolve any issue you may encounter as quickly as possible, **Official Response from Sage Retail:** > Hi there, Thank you for your review. It's great to hear your feedback on the support you've been getting. I know all our Support staff work very hard in helping our customers swiftly so it's fantastic to hear your experience matches that. I appreciate the feedback on the learning curve. With a platform as broad as ours, getting the guidance is really important, however it sounds like you've been able to get what you need. If you haven't already, please check out Brightpearl Training - it's our learning platform and it's included in your subscription cost at no extra charge. Thank you again, Tom (Brightpearl) ### 5. Thank you Brightpearl **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2020 **What do you like best about Brightpearl?** Brightpearl have been great in helping us to understand how we can better our warehouse working systems, everything from online demonstrations, to advising us of what hardware to purchase and how we can use the new system to simplify our workload. We are looking forward to seeing the results over the coming months! We already use their main package and have done for several years so this is a great bolt on addition to our company! **What do you dislike about Brightpearl?** Nothing to dislike at the moment. I am looking forward to the upgrade that have been discussed for next year. **Recommendations to others considering Brightpearl:** Ask lots of questions as to how these systems will integrate with what you are currently doing, ask to meet other companies that are currently using the system **What problems is Brightpearl solving and how is that benefiting you?** Simplifying our work processes and gaining better control of our stock **Official Response from Sage Retail:** > Hi there, Thank you too - for taking the time out to give us your feedback, we really appreciate it. It's fantastic to see the impact that our software, consultancy, and support has had on your business. Thank you again, Tom (Brightpearl) ### 6. Reliable Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Brightpearl?** Reliable software that has helped us scale over the last 2 years. Links well to our website and very good for basic back end use. **What do you dislike about Brightpearl?** Clunky back end that is in need of an update compared to other options. Reporting could be made easier also. **What problems is Brightpearl solving and how is that benefiting you?** Brightpearl links well to our multi stores, we use to keep track of stock, orders and any customer issues. **Official Response from Sage Retail:** > Hi there, Thank you very much for sparing the time to review us, we really appreciate it! It's great that you've scaled so well with us over the past two years and works so well for you by managing your operations. I'm keen to explore your comments on our UI and reporting. I'll get our Success team to reach out. Thank you again, Tom (Brightpearl) ### 7. An excellent, intelligent platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2021 **What do you like best about Brightpearl?** An excellent, intelligent platform with features to suit a variety of business needs. Alongside wonderful customer service and a great support system. **What do you dislike about Brightpearl?** We have maxed Brightpearls abilities but due to their extensive resources we can progress to using Brightpearl Analytics for our requirements. **Recommendations to others considering Brightpearl:** A back end business solution to help those business wanting to develop their stock control management and ordering system. **What problems is Brightpearl solving and how is that benefiting you?** Managing and controlling stock, monitoring sales and performance and managing customer orders. **Official Response from Sage Retail:** > Hi there, Thank you for leaving us a review, we love hearing from our customers! It's wonderful that your business is running so well on Brightpearl and that you're able to manage your stock, orders, and performance better than before - so great to hear! It's also fantastic that you're doing to be taking advantage of Brightpearl Analytics, our core reporting is enough for some, but for those who want to do more, we added the Analytics platform fulfil that need.I'm sure you'll get on great with it. Thank you again, Tom (Brightpearl) ### 8. Director **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2021 **What do you like best about Brightpearl?** Stock control is the best and automation **What do you dislike about Brightpearl?** i dislike the extra add ons which are pretty essential like automation **What problems is Brightpearl solving and how is that benefiting you?** Order processing. **Official Response from Sage Retail:** > Hi there, Thank you for your review. It's fantastic to hear that you're getting on so well with our inventory management and retail automation tools to solve your order processing workflows. To respond to your point on automation, we've taken that criticism on board and I'm pleased to say that we now roll automation into our core offering meaning that it's not charged for additionally. Thanks again, Tom (Brightpearl) ### 9. Brightpearl* **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa M. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2021 **What do you like best about Brightpearl?** Brightpearl is an excellent system, it supported us with inventory tracking, WMS and has helped us to be really efficient with automating tasks. This has had a positive effect on how we work as a company. **What do you dislike about Brightpearl?** we dislike the Lack of POS functionality **What problems is Brightpearl solving and how is that benefiting you?** Efficient at automating tasks **Official Response from Sage Retail:** > Hi Melissa, Thank you so much for your review. It's fantastic to hear about the great impact that Brightpearl has had on your company through our automation, and tracking of stock. It's also great to hear about WMS being a great add for you too! We'll reach out to you about your feedback about POS as we're keen to understand what limitations you're facing. Thanks again, Tom (Brightpearl) ### 10. Multi-channel ERP system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2021 **What do you like best about Brightpearl?** The pre-built connectors to multiple sales channels and easy to use interface. Quick access to reports, and knowledgable, quick support. **What do you dislike about Brightpearl?** Some accounting functionality still needs development, as does in-depth reporting. **What problems is Brightpearl solving and how is that benefiting you?** Joined up system for accounting, inventory, and sales. **Official Response from Sage Retail:** > Hi there, Thank you very much for your review, we love hearing from our customers! I'm very pleased to hear that your business is being so well supported by our platform and our support team too! Just on your feedback on our accounting functionality, our in-built accounting functionality does the essentials, however for our customers who want something extra, or prefer to keep their existing relationships with other accounting specialty services, we offer direct integrations into Quickbooks, Xero, and Avalara, plus more to come! You can see them here: https://www.brightpearl.com/integrations/accounting. Please let us know if you'd like more information on how these are setup. Additionally we also have options for our customers who wish to go beyond our core reporting, I'll ask your Success team to reach out to you about Brightpearl Analytics. Thank you again, Tom (Brightpearl) ### 11. Great inventory management system for sales, purchasing, and accounts **Rating:** 5.0/5.0 stars **Reviewed by:** Neil B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2020 **What do you like best about Brightpearl?** Works well 'off the shelf', the user configuration is simple and works for many different scenarios **What do you dislike about Brightpearl?** Some parts are not very customisable, or it takes a while for new features to appear **Recommendations to others considering Brightpearl:** Great for small businesses who don't want the hassle and expense of configuring a complex ERP **What problems is Brightpearl solving and how is that benefiting you?** Gives us confidence in managing orders and looking after customers **Official Response from Sage Retail:** > Hi Neil, Thank for reviewing us, we love customer feedback. I'm so pleased to hear that over the eight years, you've been with us, you've found Brightpearl to be so easily configurable. Behind all our integrations and modules, the key driver is allowing our customers to focus on growing their businesses and it sounds like you've been doing that. So great to hear! Tom (Brightpearl) ### 12. Great Omnichannel Software **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2020 **What do you like best about Brightpearl?** We've been with Brightpearl for 5 years now and have been extremely happy. It integrates nicely with basically all software that we need it to so we can list products on various different channels with synced inventory & prices. Along with that we use Brightpearl as our central hub for everything, including sales, purchasing, accounting, and reporting. Very good software overall and very good support as well. **What do you dislike about Brightpearl?** As with any complex software working with multiple platforms, there are mild hiccups that occur. However, all are able to be fixed as Brightpearl has great support, which is the most important part. Any problem is solved quickly and with a knowledgeable support staff. **Recommendations to others considering Brightpearl:** Learn the ins & outs as it is complex software. Also bundles are great and implement well with things such as eBay & Amazon. **What problems is Brightpearl solving and how is that benefiting you?** Selling on multiple channels and syncing inventory everywhere. **Official Response from Sage Retail:** > Hi Jacob, Thank you for your review. We love getting feedback from our customers, especially long-standing ones like yourselves. It's fantastic to hear about how much our platform has helped your business over the years and continues to do so. Thank you again, Tom (Brightpearl) ### 13. Amazing service, amazing team! **Rating:** 5.0/5.0 stars **Reviewed by:** Joana C. | Communications Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2020 **What do you like best about Brightpearl?** It makes operations easy and clear to even me, that doesn't understand much about it **What do you dislike about Brightpearl?** there's nothing that i dislike! I think it could have more visual graphics but that's not disliking **What problems is Brightpearl solving and how is that benefiting you?** coordinating operations across channels ### 14. Brightpearl is a very a responsive and integrated ERP system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2020 **What do you like best about Brightpearl?** The fully integrated nature of the platform with accounting, reporting, warehousing, despatch and online/marketplace integrations. **What do you dislike about Brightpearl?** Some of the reporting needs to be updated and the number of market integrations could be better. **Recommendations to others considering Brightpearl:** NA **What problems is Brightpearl solving and how is that benefiting you?** Full profitability analysis & more accurate stock forecasting. **Official Response from Sage Retail:** > Hi there, Thank you for reviewing us, we really appreciate it. It's fantastic that you're now able to report and forecast so well as this is an element we're putting a lot of focus on. In terms of your feedback on extending reporting and integrations, please reach out to your success team as they will be keen to discuss these. Tom (Brightpearl) ### 15. Ideal Platform for Omnichannel Retailers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2020 **What do you like best about Brightpearl?** We use it to manage our sales (orders and fulfillment), purchasing, inventory, product catalog and demand forecasting. Customer support is world class. Every month brings new features as well as updates and improvements to existing functions. **What do you dislike about Brightpearl?** Does not integrate with QuickBooks accounting software. **What problems is Brightpearl solving and how is that benefiting you?** The automation module enabled us to reduce "busy work" and deploy our resources towards more value added activities. **Official Response from Sage Retail:** > Hi there, Thank you for your review. It's great to hear that you're getting so much value from our platform. I'm happy to say that we do integrate with Quickbooks. You can read more about our accounting integrations here: https://www.brightpearl.com/integrations-accounting/ Thank you again, Tom (Brightpearl) ### 16. Converting my business over to Brightpearl **Rating:** 5.0/5.0 stars **Reviewed by:** Robert A. | Owner, Sporting Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2016 **What do you like best about Brightpearl?** Brightpearl does nearly everything I need in my day to day business management. It includes all accounting functions , including allowing my accountant to make adjustments at the end of the year. It does all the stock and purchasing but importantly it integrates every sales channel like several Amazon Market places, Ebay and my Magento website. They all show the same stock availability and all account invoices and taxes are handled in Brightpearl seamlessly. **What do you dislike about Brightpearl?** I have not yet managed to make the marketing tools work well for me. I would like to use a fully integrated marketing suite within Brightpearl to contact my customer but I have to use Mail Chimp and I do not like MailChimp. **What problems is Brightpearl solving and how is that benefiting you?** My book keeper and accounts department can work remotely but still provide all the functions I need. I can expand the number of simultaneous users very easily and at a relatively small cost. Integrations of many channels is easy and saves a huge amount of time and repetitive effort which I had to do before. ### 17. Awesome Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan T. | Sales Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2016 **What do you like best about Brightpearl?** How easy it is to navigate! It was my first time using Brightpearl and found it easy to pick up. I like the idea that you are also able to send invoices automatically and save templates as I have mentioned below. **What do you dislike about Brightpearl?** I had trouble integrating amazon with my brightpearl account. I ended up figuring it out but I felt the steps were hard to understand. **Recommendations to others considering Brightpearl:** Play around with it and test things before you go live with it. It is easy to make it geared towards you specific company and goals but it will take some time to do so. WE LOVE BRIGHTPEARL as a company! **What problems is Brightpearl solving and how is that benefiting you?** The business problems that Brightpearl is helping our company solve is Inventory, pricing, and color options. It is also nice to be able to save templates for receipts, invoices, and other customization templates. ### 18. Happy Overall--But Our Business May Need to Part Ways Based on Our Future Plans **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2016 **What do you like best about Brightpearl?** Cloud-based, multi-channel, syncs and manages multichannel inventory. **What do you dislike about Brightpearl?** Limited to certain online sales channels. Limited international sales channels. Can become tedious to manage orders as business scales. **Recommendations to others considering Brightpearl:** Make sure your longterm business goals and plans align with brightpearl. For example, if you are an ecommerce company and plan on selling on many channels, verify that this is possible. **What problems is Brightpearl solving and how is that benefiting you?** Overall, I would anticipate that Brightpearl has saved us many labor hours through the automation of order processing and accounting. Hard to give exact ROI numbers since we started with Brightpearl when the business was started in 2013. I have nothing to compare it with. Easy to sync listings from Amazon and eBay to inventory. Keeps you from having to process orders in many different places. find the accounting modules to be fairly basic. They work for simple companies. Any complication seems to be difficult to handle and I find myself questioning the accuracy of certain things. ### 19. 2 years of developing Brightpearl to reflect our Business across multiple channels **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher S. | Director, Sporting Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2016 **What do you like best about Brightpearl?** It provides a complete picture of our business across all channels combing sales reports to final balance sheet. **What do you dislike about Brightpearl?** Accounting package is clunky and not as intuitive as some others **Recommendations to others considering Brightpearl:** time taken to map your business to Brightpearl early does provide benefit later on. **What problems is Brightpearl solving and how is that benefiting you?** Stock control cash flow order management ### 20. Review of Brightpearl **Rating:** 4.5/5.0 stars **Reviewed by:** Phillip W. | Managing Director, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2016 **What do you like best about Brightpearl?** Available anywhere and all our information is in one place **What do you dislike about Brightpearl?** Regular updates can mean occassionally it goes offline for a short while. Not a major problem **What problems is Brightpearl solving and how is that benefiting you?** Very effiicient. We don't have to hunt around differetn systems for information. Accounts, sales, client data are all in one place. ### 21. Using it for business accounts for 5 years **Rating:** 4.5/5.0 stars **Reviewed by:** Anthony W. | Director, Electrical/Electronic Manufacturing, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2016 **What do you like best about Brightpearl?** We have Online access from anywhere on any PC. **What do you dislike about Brightpearl?** Sometimes the layout or features are changed for no reason (that I can see) it doesn't improve it but makes it more difficult to operate **What problems is Brightpearl solving and how is that benefiting you?** Faster book keeping and invoicing. Great customer records ### 22. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Vicky C. | Director, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2016 **What do you like best about Brightpearl?** The easy use for quoting, purchase orders & cram system **What do you dislike about Brightpearl?** Not being able to attach company brochures or terms & conditions to quote emails **What problems is Brightpearl solving and how is that benefiting you?** Having a great centre system helps us function as a better business ### 23. 5 years a Brightpearl user **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2016 **What do you like best about Brightpearl?** Fequency of at functionality development **What do you dislike about Brightpearl?** It does not automatically link to bank accounts on the version that I have, or if it does it hasn't been made known to me **Recommendations to others considering Brightpearl:** It was the best bit of business software I have bought in the last 10 years **What problems is Brightpearl solving and how is that benefiting you?** Admin costs are significantly reduced, which for a small business is critical. We can divert spare resources to revenue generating. ### 24. Easy to Learn, Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Katie K. | Product Specicalist and Web Management, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2016 **What do you like best about Brightpearl?** Brightpearl's inventory tracking is extremely reliable and easy to follow. When Brightpearl says we have an item in stock, that means we have it. I also have to mention their Customer Support. I have never worked with a system or company that is so compotent and prompt in responding to help questions. They will work closely with you and do their best to give you the results you want. If there is something that can't be fixed immediately, they are upfront about it. They are always working on updates and improvements to the system. **What do you dislike about Brightpearl?** While I love the accuracy of reporting, orders, order history, and tracking, there are a lot of steps involved in each process. It's not difficult to learn, but can be tedious. **What problems is Brightpearl solving and how is that benefiting you?** The system our company used before Brightpearl did not have a reliable inventory count. We never knew for sure what was in stock and what wasn't. Brightpearl has been a huge step up in that regard. We're also able to keep up with lists and reports inside of Brightpearl that we previously kept up with outside of our old system. ### 25. made all the difference **Rating:** 4.5/5.0 stars **Reviewed by:** Malcolm P. | Director, Building Materials, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2016 **What do you like best about Brightpearl?** I love that all updates are included and available to all. I love how simple and user friendly it is but how versatile it can be at the same time. **What do you dislike about Brightpearl?** The only thing I really disliked was the inability to give credit terms that were end of month. You could only give total days. That had now been resolved so I really have no complaints now **Recommendations to others considering Brightpearl:** Take the free trial and learn as much as you can. The hassle this has saved us and the fact we don't need servers is amazing. We can access from anywhere in the world and in the years we have been using it we have never experienced a glitch or down time . **What problems is Brightpearl solving and how is that benefiting you?** Previously we were running spreadsheets that only one person could access at a time and everything was done in triplicate. Now we can work faster an more efficiently with reps in the field placing orders while the office staff, pick, pack and send ### 26. Helped our business grow to the next level **Rating:** 4.5/5.0 stars **Reviewed by:** Brandon L. | Manager, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2016 **What do you like best about Brightpearl?** We were able to completely get rid of Quickbooks and enter all of our inventory PO's directly to brightpearl which automatically syncs the adjustments to our website.... saved us hours each week. We use bigcommerce, ebay, amazon, and we have a retail store (ePos) and we use the system on the road at trade shows. It keeps all of our inventory synced almost 100% of time. **What do you dislike about Brightpearl?** We use Bigcommerce. Everytime Brightpearl or Bigcommerce has an update, things stop working correctly and it usually takes a day or two for things to "work right" again I don't like that you have to click three times before removing inventory levels. Editing inventory levels on the fly should be easier. The API to bigcommerce is still a little slow, but, it is much much much better than it was on the old Bigcommerce API that existed when we first started using brightpearl **Recommendations to others considering Brightpearl:** Make sure to plan for 6 months minimum to full realize the capability of the software **What problems is Brightpearl solving and how is that benefiting you?** Inventory control and product control are great. We can easily teach a new employee how to start processing and shipping orders and receiving purchase orders into the system. The Barcode System that automatically creates barcodes for items (even if they don't have barcodes) is amazing. We have over 50 thousand items and they all have barcodes created by brightpearl! ### 27. Great software for small simple up to multi chanel businesses. WEB and phsycal stores **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2016 **What do you like best about Brightpearl?** User Frindly, 24/7 support gives you a real mind peace, it works on any device. **What do you dislike about Brightpearl?** Dispite the multiple functions that BP offers it could still be developed for International businesses as like as multilingual businesses, especialy in accounting options like multiple curency and ... **Recommendations to others considering Brightpearl:** Highly recomended for small multi commerce businesses. **What problems is Brightpearl solving and how is that benefiting you?** magento e-commerce ### 28. Brightpearl Software in progress **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2016 **What do you like best about Brightpearl?** Mange Multiple warehouses Manage Multiple sales channel **What do you dislike about Brightpearl?** Lack of Sales tax reporting or integration with Avalara FOR USA customers unable to manage VAT in Europe if your USA customer and sell in amazon Europe **Recommendations to others considering Brightpearl:** Maybe **What problems is Brightpearl solving and how is that benefiting you?** Multi Channel fulfillment and sales **Official Response from Sage Retail:** > Hi There, I appreciate your feedback. I wanted to note that we do have an Avalara integration, and we have a number of US customers that sell in Europe. I'd love to have a conversation with you and your Technical Account Manager on how we can better support you in these two areas! Jesse Brightpearl by Sage ### 29. A very intuitive system with a team willing to learn and implement necessary updates. **Rating:** 4.5/5.0 stars **Reviewed by:** Chris M. | Senior Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2016 **What do you like best about Brightpearl?** Easy to learn and use, excellent analytic data and client management tools. Combines well with our web platform, Magento, and each quarter shows improvements between how the two work better together. **What do you dislike about Brightpearl?** When Brightpearl is updating it's patches or supplementary code for smartforms, notice in advance would be beneficial. There have been times where the smartforms disappear due to change of back-end coding. Problems though seem to be fixed very quickly upon request. **Recommendations to others considering Brightpearl:** Make sure your external database is properly prepared and tested if importing products. Always ask Brightpearl of their capabilities. We have found they have been successful in implementing custom functions with no custom back-end coding. **What problems is Brightpearl solving and how is that benefiting you?** Tagging clients and projects coupled with analytic data makes our team more capable of making informed stocking, marketing, and general strategic business decisions. ### 30. Thorough Training Process and Excellent Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2016 **What do you like best about Brightpearl?** For us, Brightpearl has eliminated using multiple systems for processing orders. One of the main advantages of the software is that everything is in one place. The training from the start to your go-live date is very thorough and the support team is on hand to answer any queries. **What do you dislike about Brightpearl?** Very minor - but how the total figures on the accounts pages don't carry over to the next page so the total figure is just the total for that page. Occasionally the system goes down but this is expected every so often. Everything else is superb and we are really enjoying using the software. **Recommendations to others considering Brightpearl:** Make sure all users are involved in the training process otherwise you will be answering their questions! **What problems is Brightpearl solving and how is that benefiting you?** As mentioned above, we now only use Brightpearl rather than multiple systems which has made the order process much more productive and less time consuming. Stock management is also great as we used to do this manually but now we have an automated system to flag up any anomalies. ### 31. Would recommend the Brightpearl team and system to any small-medium business! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2016 **What do you like best about Brightpearl?** The full support that you receive from the team. Your whole implementation/Go Live schedule is mapped out and presented to you and regular calls and check ins are booked in straight away meaning that you can get all your questions answered really quickly. In terms of using the system, the back end settings are extensive meaning 9 times out of 10 there is a way that Brightpearl can be tweaked to suit your requirements perfectly. The stock and inventory reporting was the massive bonus for us and the main motivation for getting it. It works great for our ecommerce business. **What do you dislike about Brightpearl?** Not a complaint towards Brightpearl whatsoever as they made it very clear from the get go but implementation is hard work and you will face lots of hurdles to get your account ready to go live. The Brightpearl team are always on hand to assist and problem solve with you but it's not a walk in the park! Our only downside using the system was the inability to list Bill of Materials / break down stock into halves etc. But we found ways around it. **Recommendations to others considering Brightpearl:** Fantastic team - make sure you lay out exactly how your business works ahead of implentation and don't be afraid to ask lots of questions to get your account to where it needs to be! **What problems is Brightpearl solving and how is that benefiting you?** Stock management - until Brightpearl it was all manual now any mistakes/errors in manual stock takes are flagged up straight away by Brightpearl and we never run low on stock thanks to auto-reording. ### 32. Brightpearl has helped massively in growing my business **Rating:** 5.0/5.0 stars **Reviewed by:** Richard H. | Owner, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2015 **What do you like best about Brightpearl?** Since I have been using Brightpearl for almost 8 years a review is long overdue. My business has grown hugely over the last three years with turnover up 400% and profit up 500%. I can honestly say this would not have been possible without Brightpearl. By streamlining almost all of our business processes I have been able to keep staff to an absolute minimum as turnover has grown. Brightpearl has also allowed me to add sales channels which we simply would not otherwise be able to manage without more staff, which would make these channels loss making. The most important thing about Brghtpearl is that it brings my whole business together into one place. I spend 9 hours a day looking at Brightpearl, it manages several sales channels, my accounting and inventory management. **What do you dislike about Brightpearl?** I am actually struggling to find things I don't like with the current version of Brightpearl. I can see however that as a new user it may be intimidating. The system is complex. If it were not however it would be missing features, so this is a necessary evil. The worst thing about Brightpearl is that for it to be any use you most embrace it completely. This will mean a complicated setup and steep learning curve. **Recommendations to others considering Brightpearl:** Do it properly. Spend time getting it setup well rather than rushing a go live and being disappointed. **What problems is Brightpearl solving and how is that benefiting you?** I have covered most of this above. Brightpeal has allowed me to keep my business very lean and therefor profitable. It has also allowed me to add sales channels for very little effort which I would not otherwise be able to run in a profitable manner. Most importantly however it has allowed me to keep my inventory moving very fast, allowing far greater cash turnover than I would otherwise be able to achieve with my stock holding. ### 33. Using Brightpearl for our Multi-Channel Retail Business **Rating:** 5.0/5.0 stars **Reviewed by:** Nick O. | E-Commerce at Katie Kerr, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2016 **What do you like best about Brightpearl?** Its an Integrated system helping us run most aspects of our business - accounts, customers, products, sales fulfilment etc... **What do you dislike about Brightpearl?** minor issues like not being able to save the options of a report for next time or set defaults for screens. This would save a lot of time. The magento integration does not allow configurable products to be created which again is time consuming. **Recommendations to others considering Brightpearl:** Understand limitations of integrations with e-commerce platform. Map processes carefully. **What problems is Brightpearl solving and how is that benefiting you?** Integrating many areas of the business. Managing stock across multiple channels. Lower it costs - no servers etc.... Lower training costs. ### 34. Partnering with Brightpearl is like being able to buy yourself more hours in the day. **Rating:** 3.5/5.0 stars **Reviewed by:** Fields of Glory M. | Model shop, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2016 **What do you like best about Brightpearl?** The mulit channel stock management and inventory control is first class. **What do you dislike about Brightpearl?** The integration with EKM has some issues with a few orders coming down incorrect and and some marked as unpaid due to the 1p order difference as a result of the way VAT is calculated. **Recommendations to others considering Brightpearl:** This system has streamlined our business and allowed more growth without having to add additional resource to the team. **What problems is Brightpearl solving and how is that benefiting you?** Multiple processes streamlined into a single function have freed up lots of man hours. ### 35. Easy to use & Multichannel linked **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2016 **What do you like best about Brightpearl?** The simplicity & user Friendliness . Extreamly easy package to use . Everything link quiet well. Everything flow properly . API are extremely helpful . Easy user interface. **What do you dislike about Brightpearl?** Preventing access to certain area . Allowing some to view customer Financial history without see the income statement and trail balance . Bank reconciliations when upload CVS file its should automatically allocation 100% transactions. Call tags and tickets are annoying as it seem to going around in circle before you get a answer. landing cost feature is very expensive . Bespoke reports should be allowed to be used . **Recommendations to others considering Brightpearl:** Extreamly good for Multichannel sales to customers with large stock line **What problems is Brightpearl solving and how is that benefiting you?** Multichannel -allowing to sell on amazon & Ebay. ### 36. Brightpearl software review **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2016 **What do you like best about Brightpearl?** The inventory management is easy to use. It is easy to edit general journal entries. **What do you dislike about Brightpearl?** The system does not figure Sales Tax properly and may never becasue they keep telling us it supposed to work the way it does. (wrong for US businesses). So the sales tax reporting is always wrong at the end of the month and requires endless corrections to invoices to fix. The Sales analysis reporting is terrible. There is no easy way to see how much money you actually collected during a month. and the values on the report do not give with income statements. There is no way to see how the values are being calculated. Checking writing is awful. They don't put the invoice date on the stub. Instead they show all the invoice dates as the date the bill is paid. And the unbold print barely shows up on colored checks. It is easy to edit general journal entries, which is a good thing because you have to daily, because the system does not allow you to have access to all of the ledger codes all of the time. There is not a multi step process for receiving money from sales, so it is really difficult to see the income sources. They do not separate customer deposits into a liability category so the receivable values is always incorrect. List like accounts receivable are not sorted alphabetically by customer last name. **Recommendations to others considering Brightpearl:** Check it out thoroughly to make sure it meets off of your needs. **What problems is Brightpearl solving and how is that benefiting you?** We use this software as our stores inventory, retail, and accounting software. ### 37. A programme designed to help manage all aspects of your brand **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2016 **What do you like best about Brightpearl?** Brightpearls positives are numerous, From the stock tracking, the news feed for each retailer, the search systems to aid sales and even the simplistic nature so that new users are fast to pick up how to use the system. **What do you dislike about Brightpearl?** The main dislike would be the fact that Brightpearl does not have the ability to pre allocate stock. Dealing with huge intakes would be made far easier if pre allocation was a possibility. **What problems is Brightpearl solving and how is that benefiting you?** The main problem we have solved is organisation. Having all our company's financial, stock and retailer details in one place makes life very easy! ### 38. Review **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2016 **What do you like best about Brightpearl?** This is extremely hard to answer as I don't find it very user friendly and am struggling to find things I like about it! **What do you dislike about Brightpearl?** The reporting tools are not detailed enough and it is hard to find or trailer reports to specif requirements **Recommendations to others considering Brightpearl:** Ensure you fully understand the functions of the system before starting. Also make sure all products and transactions are added correctly because rectifying any mistakes can be hard in this system **What problems is Brightpearl solving and how is that benefiting you?** It is still a system which allows al business transactions to be recorded. Businesses always require such a tool ### 39. Good Software that needs some work **Rating:** 3.5/5.0 stars **Reviewed by:** Faisal S. | Finance Director, Apparel & Fashion, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2016 **What do you like best about Brightpearl?** Fairly Decent accounting software with some real good possibilities. The Bank feeds function is so useful and the overall design of the software is suitable for small businesses. **What do you dislike about Brightpearl?** The system is not geared for specialised accounting work. There should be advanced modules available. **What problems is Brightpearl solving and how is that benefiting you?** Data Entry is automated on e-Commerce as well as bank. ### 40. Good but more development is needed. **Rating:** 3.5/5.0 stars **Reviewed by:** Erik B. | Director | VP, Farming, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2016 **What do you like best about Brightpearl?** Cloud based, its speed and reliability. **What do you dislike about Brightpearl?** Accounting features, invoicing and unconvincing. Doesn't acknowledge varying costs correctly. **Recommendations to others considering Brightpearl:** Do your shopping well. **What problems is Brightpearl solving and how is that benefiting you?** Software based system reliability. But still suffers accounting and inventory problems. ### 41. An essential tool for anyone involved in selling on Amazon & Ebay **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2016 **What do you like best about Brightpearl?** Quickly gives a real time stock availability position on various ecommerce sites. **What do you dislike about Brightpearl?** Sometimes a bit of a delay in ebay orders comining into sales. **Recommendations to others considering Brightpearl:** When you get it up and running it will save you time and money **What problems is Brightpearl solving and how is that benefiting you?** Saves us time and money updating the actual stock position on multiple sites as when an irem sells it is removed automatically from the stock. ### 42. Review of Brightpearl **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2016 **What do you like best about Brightpearl?** I love that all of the order information is contained in one place. It is extremely user friendly and quick to pick up. **What do you dislike about Brightpearl?** Can sometimes be slow or crash completely, which can be frustrating. **What problems is Brightpearl solving and how is that benefiting you?** We have accounts and sales information at hand and it is displayed in a user friendly way...great for setting sales targets ### 43. I am a new user and have found this easy to navigate and record financial information **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2016 **What do you like best about Brightpearl?** The simplicity and effectiveness of recording and viewing of data **What do you dislike about Brightpearl?** nowt to date there has not been any downside to using the system **Recommendations to others considering Brightpearl:** Go on try it and you will realize how effortless it is to track and be accountable **What problems is Brightpearl solving and how is that benefiting you?** tracking of spend and orders all available at click of a key ### 44. It's pretty useful for a growing small business **Rating:** 3.0/5.0 stars **Reviewed by:** Priscilla H. | Production Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2015 **What do you like best about Brightpearl?** Interface that allows a small business to act like a big business **What do you dislike about Brightpearl?** lots of different tabs and windows; can get confusing. **Recommendations to others considering Brightpearl:** Not necessary if you have less than fifty different items/styles of things **What problems is Brightpearl solving and how is that benefiting you?** How to efficiently manage hundreds, if not thousands of different inventory items. I realized brightpearl is useful in categorizing things in a way that makes sense. ## Brightpearl Discussions - [Is Brightpearl accounting reliable, thorough and on par with dedicated accounting software.](https://www.g2.com/discussions/is-brightpearl-accounting-reliable-thorough-and-on-par-with-dedicated-accounting-software) - 1 comment, 1 upvote - [How well does Brightpearl work with Magento](https://www.g2.com/discussions/how-well-does-brightpearl-work-with-magento) - 1 comment, 1 upvote - [View Brightpearl pricing details and edition comparison](https://www.g2.com/products/brightpearl/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+10%3A50%3A18+-0500&secure%5Bsession_id%5D=ef55a5db-7247-48f1-8181-8d4f317416d6&secure%5Btoken%5D=86469669cae6149176e49afa35b5d85cadad48d8e504091fa0615f2b47ce57ac&format=llm_user) ## Brightpearl Integrations - [Descartes Peoplevox](https://www.g2.com/products/descartes-peoplevox/reviews) - [Inventory Planner by Sage](https://www.g2.com/products/inventory-planner-by-sage/reviews) - [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) - [ShipStation](https://www.g2.com/products/shipstation/reviews) - [Shiptheory](https://www.g2.com/products/shiptheory/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Warewolf](https://www.g2.com/products/warewolf/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) ## Brightpearl Features **Accounting ** - Chart of Accounts - AP Automation - AR Automation - Journal Entries - Tags & Dimensions - Cash Management - Payment Batches - Payments Scheduling - Payment Settlements - Payment Methods **Accounting** - AP Automation - AR Automation - Audit Trail - Budgeting / Forecasting - Collections Automation - Financial Statements - Invoice Customization - Journal Entries - Monitor Cash Positions - Payment Processing - Recognition Rules - Reconciliations - Tags / Dimensions - Payments Scheduling - Payment Batches - Payment Settlements - Payment Methods **Inventory** - Inventory Tracking - Inventory Costing - Product Master - Inventory Forecasting - Integrations **Back Office** - Allocation - Asset Register - Lean Management - Organization Management - Purchase Orders - Requisition - Shift Scheduling - Sourcing **Warehousing** - Locations - Multi-Warehouse - Third-Party **Front Office** - ATP - Checkout Process - Configuration Rules - Contact & Account Management - Customer Portal - Product & Price List Management - Product Catalog - Promotions and Discounts - Quote & Order Management - Returns / Refunds - Territory & Quota Management - Tickets **Purchasing** - Demand - Purchase Orders - In Transit - Receiving **Integration** - Breadth of Partner Applications - Data Import and Export Tools - Integration APIs **Sales & Marketing** - Customer Master - ATP - Order History - Returns - Credit Limits - Pricing & Discounts **Logistics** - Centralized Inventory Database - In Transit - Inventory Forecasting - Inventory Pricing and Costing - Inventory Reporting - Inventory Tracking / Ordering - Picking Methods - Picking Planning - Receiving - Shipping Options **Assembly** - BOM - Disassembly **Platform** - Customization - Internationalization - Output Document Generation - Performance and Reliability - User, Role, and Access Management - Workflow Capability **Logistics ** - Picking & Packing - Packaging - Shipping - Routing - Tracking **Production** - BOM - Defects - Identify Demand - Manage Resources - MPS - MRP - Production Plans - Rework - Shop Floor - Waste - WIP **HR** - Workforce Management **Reporting & Analytics** - Custom Reporting - Dashboards - Integration **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - ERP Systems** - Decision Making **Agentic AI - Distribution ERP** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning ## Top Brightpearl Alternatives - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - 4.1/5.0 (4,719 reviews) - [Acumatica](https://www.g2.com/products/acumatica/reviews) - 4.4/5.0 (1,917 reviews) - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews) - 4.2/5.0 (314 reviews)