Brightmetrics Pros and Cons

The Support Team are very professional and supportive. Also, it was a straightforward implementation. Review collected by and hosted on G2.com.

There is nothing, I love most of their features Review collected by and hosted on G2.com.

BM is easy to use, and integrates with Genesys very well, I use this program daily and rely on it to keep me informed and up to speed with day to day operations. Review collected by and hosted on G2.com.

While I love all the reporting functionality, I would love it if the QA evaluations would export comments made by the agent and auditor. Review collected by and hosted on G2.com.

The BrightMetrics reporting portal allowed me to create, run, and automatically schedule reporting with unlimited configurability. Reports that were more complex than I could easily figure out on my own, there are technical support folks available to help. Review collected by and hosted on G2.com.

It's not available as a reporting tool for some of the other systems I have to manage in-house. Review collected by and hosted on G2.com.

Great suite of reporting and dashboards which continue to get better based upon vendor's innovation and partnering with clients. Additionally, do not have to have a technical report writer to use product ... click and drop. We use BrightMetrics as our analytics tool for Genesys CX and couldn't be happier. Review collected by and hosted on G2.com.

No dislikes. There are some enhancements that are on the way to continue to meet our needs and requests. Review collected by and hosted on G2.com.

The cradle-to-grave reports provided by Brightmetrics provide an exceptional tool for understanding our customer experience. They are easy for our end-users to understand without extra explanations. I can't count how many times we successfully resolved a customer complaint using these reports. Review collected by and hosted on G2.com.

I wish Brightmetrics supported more enterprise telephony platforms. Our organization converted to a phone system which is not supported by Brightmetrics. I will greatly miss Brightmetrics. Review collected by and hosted on G2.com.

Reports are very detailed whether with total numbers, agent details, call detail, Staffing Forecasting and more over our standard Mitel reports. The support and training which BrightMetric has provided us an been detailed, precise and timely. Review collected by and hosted on G2.com.

So far we have no issues with Brightmetric. Review collected by and hosted on G2.com.

Brightmetrics excels in delivering intuitive, powerful analytics, transforming complex data into actionable insights, significantly enhancing contact center performance and decision-making. Review collected by and hosted on G2.com.

Brightmetrics requires training for optimal use. Review collected by and hosted on G2.com.

So far, I love how valuable the report information has been. Review collected by and hosted on G2.com.

Nothing I can think of at this time. I'm still learning more about what Brightmetrics has to offer. Review collected by and hosted on G2.com.

no flaws, does exactly what it says and i appreciate it's service Review collected by and hosted on G2.com.

sometimes there's a delay in the numbers no adjusting correctly Review collected by and hosted on G2.com.

I use Brightmetrics reporting for employee performance reviews and I love it. I have the information I need right at my fingertips with just the press of a button. I can run the same report on every employee guaranteeing that I am rating this part of their review all the same which is pretty amazing - much better than having to manually add, multiply, divide and find my own percentages which has taken a lot of time in the past. There are a lot of features I haven't used yet in my current role but I look forward to learning more about the software and putting it to better use in the future. I love the weekly "seminars" and plan to get in on more of those soon! I like being able to tell who spoke with a particular patient if I get a complaint, find out how long the call lasted, etc. ALL VERY GOOD INFORMATION TO HAVE! Review collected by and hosted on G2.com.

I have only been using Brightmetrics for about 18 months but haven't found anything at all I don't like about it. Review collected by and hosted on G2.com.