BrightGauge Pros and Cons

Brightgauge is generally everything that ConnectWise is not for displaying useful data. I'm able to visualize most data I need quickly and easily, and it's displayed in an attractive format. When I need support, they respond quickly and help solve the issue.

It's helpful to pull data from multiple sources into one attractive report, and replicate that report for multiple clients easily. The ability to schedule and automate reports saves time.

Brightgauge continues to roll out new features that are helpful. I appreciate custom sounds on dashboards, upgraded color schemes, and additional options to set thresholds based on dates. Review collected by and hosted on G2.com.

There is a learning curve to figure out what data is included with each data set and how to format it to show what you need. Data dictionaries have improved while I've been using Brightgauge, but I sometimes need to reach out to support to clarify the definition of a particular data point.

Online support is quick and consistently solves my issues, but for more complex requests I wish there was an option for phone support, not just emails with videos attached.

The reports are attractive, but if you develop a long report it's difficult to move a new gauge (graph) to the middle of the report. It either requires 20+ clicks or setting the browser zoom to 20% to drag a graph over several pages.

Pagination on reports is frustrating. The design of the graphs is attractive, but there is no way to tell where page breaks will happen, so it's just trial and error resizing graphs until they fit on a page.

There is an issue several times a year where PDF's will not generate with a report that requires reaching out to support. It's typically solved within a few days, but it's frustrating when it happens. It's frequent enough that I not longer automatically email reports directly to clients since the PDF's may not generate.

I have had success with most data sources we have used with Brightgauge. I worked extensively with Brightgauge support to format Backup Radar data in a usable format, but was unable to display backup history with one result per machine over time. Since this is easily done inside Backup Radar, we abandoned reporting on Backup Radar in Brightgauge. Review collected by and hosted on G2.com.

BrightGauge Support has been extremely impressive. They've gone above and beyond what is expected to address our questions. I was very impressed with the personalized videos that were sent in response to my support questions. They have also helped us create custom gauges that are not included in the product out of the box. Review collected by and hosted on G2.com.

Creating some custom gauges requires a relatively advanced knowledge of SQL. There is also some limitations on what can be pulled from N-Able Report Manager. Review collected by and hosted on G2.com.

Intuitive and easy to customize KPI’s. Before using BG we were blind to our metrics - we had the data but no clear way to interpret it easily. BG changed that Review collected by and hosted on G2.com.

Can be expensive and we found that with the plan we had we were paying for features we weren’t using Review collected by and hosted on G2.com.

the customization of this software is outstanding. Not only does it allow you to see a lot of critical information all at once, but it really boost efficiency in multitasking and escalating of issues. I would highly recommend this software to anyone who needs to follow SLAs and needs a platform to ensure that metrics are being hit. Review collected by and hosted on G2.com.

A lot of the customizing and integration you can do with this software comes at a price. This is not a buy and get all features software. Different functionalities come with different costs, so if you are thinking about adopting this software relatively early in the business' life, know that you may not be able to afford all the bells and whistles right away. Review collected by and hosted on G2.com.

I love that I can view my operations, projects, and accounting all on one dashboard. I love knowing at a quick glance which areas we're doing well in, and which need improvement. Review collected by and hosted on G2.com.

While I understand it, I wish it were less expensive to add new data sources. For the price though, I'm getting a lot of insight into my team's productivity. Review collected by and hosted on G2.com.

This software is perfect for someone who wants an overview or exactly what is going on with their company and SLAs. The customization is perfect for the business who wants to see exactly what they need. I love how they have a board that can be focused on the quality of delivering results, as well as, a board that can be used by the sales team to ensure they are on top of new inquiries. This product has dramatically changed how we view ticket flow and our end result to our customers, and it comes highly recommended. I love where the company is going in terms of changing with the industry and implementing new features that will help us scale to the size we want to become. Review collected by and hosted on G2.com.

I wish that they would create a product that gave you all the benefits rolled into one, but different teirs give you different benefits. There are add-ons that you can pay for to get more automation but of course they cost more. My thought with a product like this, if you want complete automation, is that you should give every benefit to every customer no matter what. Charging more for certain features isn't in the best interest of all your clients. Review collected by and hosted on G2.com.

Brightgauge parses all of our datapoints and compiled them into an easy to manvour dashboard Review collected by and hosted on G2.com.

I’ve found Datasets are a bit tough to customize Review collected by and hosted on G2.com.

Very simple to use. Intuitive. And their support is second to none. We rarely need to reach out, but when we do, it is an awesome experience each and every time. Review collected by and hosted on G2.com.

It is minor, but it is too bad that the database queries miss some of the main fields. We then have to manually add them or request help to get them pulled. Review collected by and hosted on G2.com.

Dashboards are easy to share and gauges are much quicker than excel/sql to get data Review collected by and hosted on G2.com.

Not as intuitive as the main site leads you to believe Review collected by and hosted on G2.com.

Beautiful UI, great for an alert monitoring board

Report management is fairly intuitive

Using for exporting weekly reports is very convenient as well Review collected by and hosted on G2.com.

5 minute delay for updating guages - if manually updated, you have to wait before updating again

Gauges have to be updated manually when changes are made - easy for them to fall behind or become inaccurate Review collected by and hosted on G2.com.