Top Rated BrightGauge Alternatives
BrightGauge has allowed us to show true metrics within our website and to our team. They give you so many options for reporting that can be used for QBRs, anonomous feedback on your sites and its a powerful tool to help your team grow stronger. Review collected by and hosted on G2.com.
Soemtimes the reports can be difficult to fine toon how you want them to be. You never know going into a QBR exactly what each client wants to see within Metrics, theres a bit of trial and error at times with it. Review collected by and hosted on G2.com.
20 out of 21 Total Reviews for BrightGauge
Overall Review Sentiment for BrightGauge
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Ease of use, it does not have a huge learning curve as long as you know the data source Review collected by and hosted on G2.com.
More datapoints are always welcome, sometimes I am missing one I want Review collected by and hosted on G2.com.
First, its GUI is amazing and easy to understand. Second, the ability to create boards and graphs independently, without the need for development, is a huge advantage.
And, of course, the option to provide viewing access to many employees at no cost is a significant benefit. Review collected by and hosted on G2.com.
There’s nothing I don’t like; it’s very convenient. Review collected by and hosted on G2.com.
Brightgauge helps convey what's important to me as the Director of Service to the rest of my team. It allows us to use the visualized data to summarize what and where we need to focus our collective efforts. Brightgauge helps us encapsulate parts of our service delivery and assign it to a stakeholder within my team, so we can easily hold each other accountable, and support each other when we know a metric has breached the bandwidth of an individual or team. Additionally, the customer support team is fantanstic in figuring out where we have gone wrong. Review collected by and hosted on G2.com.
More free data sources is always welcome, so we can integrate even more into Brightgauge without increasing the cost burden we are already signed up for in various platforms. Review collected by and hosted on G2.com.
Integration with our product stack is great
Relatively easy to build out gauges, dashboards and reports Review collected by and hosted on G2.com.
Whilst its easy to use it does have some limitations Review collected by and hosted on G2.com.
It's perfect to show data to our customers in new formats, instead of using the clasic CSV file we can have everything in a dashboard, reports that took us hours to make are now automated thanks to brightgauge. Review collected by and hosted on G2.com.
Some integrations are missing, and some integrations don't display the data really good, for ex Liongard. Review collected by and hosted on G2.com.
It provides a user-friendly interface for creating and customizing visually appealing dashboards, allowing users to gain actionable insights from their data effortlessly. Review collected by and hosted on G2.com.
It has limited support integration with many popular data sources and platforms. I would like to see expanded support for additional systems or more advanced data manipulation options. Review collected by and hosted on G2.com.
I like that the application allows me to track my KPIs. Review collected by and hosted on G2.com.
I dislike the simplicity. I would also enjoy more templates of pre-canned gauges with other applications. Review collected by and hosted on G2.com.
The product is very easy to use. Extremely intuitive! The flexibility is great since there are more and more integrations available. Review collected by and hosted on G2.com.
The integrations are lacking in some areas but overall are getting better. Review collected by and hosted on G2.com.
Brightgauge is generally everything that ConnectWise is not for displaying useful data. I'm able to visualize most data I need quickly and easily, and it's displayed in an attractive format. When I need support, they respond quickly and help solve the issue.
It's helpful to pull data from multiple sources into one attractive report, and replicate that report for multiple clients easily. The ability to schedule and automate reports saves time.
Brightgauge continues to roll out new features that are helpful. I appreciate custom sounds on dashboards, upgraded color schemes, and additional options to set thresholds based on dates. Review collected by and hosted on G2.com.
There is a learning curve to figure out what data is included with each data set and how to format it to show what you need. Data dictionaries have improved while I've been using Brightgauge, but I sometimes need to reach out to support to clarify the definition of a particular data point.
Online support is quick and consistently solves my issues, but for more complex requests I wish there was an option for phone support, not just emails with videos attached.
The reports are attractive, but if you develop a long report it's difficult to move a new gauge (graph) to the middle of the report. It either requires 20+ clicks or setting the browser zoom to 20% to drag a graph over several pages.
Pagination on reports is frustrating. The design of the graphs is attractive, but there is no way to tell where page breaks will happen, so it's just trial and error resizing graphs until they fit on a page.
There is an issue several times a year where PDF's will not generate with a report that requires reaching out to support. It's typically solved within a few days, but it's frustrating when it happens. It's frequent enough that I not longer automatically email reports directly to clients since the PDF's may not generate.
I have had success with most data sources we have used with Brightgauge. I worked extensively with Brightgauge support to format Backup Radar data in a usable format, but was unable to display backup history with one result per machine over time. Since this is easily done inside Backup Radar, we abandoned reporting on Backup Radar in Brightgauge. Review collected by and hosted on G2.com.
