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BrightGauge Reviews & Product Details

Verified User in Computer Networking
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about BrightGauge?

Intuitive and easy to customize KPI’s. Before using BG we were blind to our metrics - we had the data but no clear way to interpret it easily. BG changed that Review collected by and hosted on G2.com.

What do you dislike about BrightGauge?

Can be expensive and we found that with the plan we had we were paying for features we weren’t using Review collected by and hosted on G2.com.

Recommendations to others considering BrightGauge:

If you’re an MSP and want dashboards and KPIs, this is the best you’re going to get - hands down Review collected by and hosted on G2.com.

What problems is BrightGauge solving and how is that benefiting you?

Bright gauge allows us to automatically track key KPIs and show them on visual dashboards and scorecards. Review collected by and hosted on G2.com.

BrightGauge Overview

What is BrightGauge?

Your data, your KPI's, all in one place. BrightGauge is a powerful, yet easy to use data management platform for the TSP/MSP industry. You no longer have to wait for a status update, BrightGauge visualizes all of your company and client data in real-time with fully customizable reports, dashboards, and goal lists. Integrate BrightGauge with tools from your IT stack for better internal visibility or to show value to clients. Add your PSA, RMM, and financial data (plus tons of other integrations), for a single view of all the metrics that help you run your business.

BrightGauge Details
Languages Supported
English
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Product Description

BrightGauge Dashboards are rapidly syncing to allow you to have the key information you need at your fingertips. With one click distribute dashboards to individuals, teams, or even your clients.


Seller Details
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
15,123 Twitter followers
LinkedIn® Page
www.linkedin.com
3,049 employees on LinkedIn®
Phone
800-671-6898
Description

Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation. Our company is powered by our connections, our colleagues and our community. And, we accept all kinds. Game-changers,innovators, culture-lovers - and the humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.


Rick S.
RS
Overview Provided by:
Senior Digital Marketing Manager at ConnectWise

Recent BrightGauge Reviews

Tamir S.
TS
Tamir S.Small-Business (50 or fewer emp.)
5.0 out of 5
"An amazing, convenient, simple, and highly user-friendly system."
First, its GUI is amazing and easy to understand. Second, the ability to create boards and graphs independently, without the need for development, ...
EW
Eileen W.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great Tool for Visual KPI's & Current Data"
Ease of use, it does not have a huge learning curve as long as you know the data source
Verified User
E
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Solid Platform but has some limitations"
Integration with our product stack is great Relatively easy to build out gauges, dashboards and reports
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BrightGauge Media

BrightGauge Demo - IT Glue BrightGauge Dashboard
BrightGauge dashboard featuring IT Glue Integration
BrightGauge Demo - LogicMonitor BrightGauge Report
BrightGauge report featuring LogicMonitor Integration
BrightGauge Demo - LogicMonitor BrightGauge Dashboard
BrightGauge dashboard featuring LogicMonitor Integration
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20 out of 21 Total Reviews for BrightGauge

4.6 out of 5
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20 out of 21 Total Reviews for BrightGauge
4.6 out of 5
20 out of 21 Total Reviews for BrightGauge
4.6 out of 5

BrightGauge Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BrightGaugeQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
EW
Owner/Partner of CW PSA/CPQ Consulting Firm
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about BrightGauge?

Ease of use, it does not have a huge learning curve as long as you know the data source Review collected by and hosted on G2.com.

What do you dislike about BrightGauge?

More datapoints are always welcome, sometimes I am missing one I want Review collected by and hosted on G2.com.

What problems is BrightGauge solving and how is that benefiting you?

Gathers important data and produces easy to read visual representations of that data that you can then drill into and see the details of Review collected by and hosted on G2.com.

Tamir S.
TS
ceo
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic Review from User Profile
What do you like best about BrightGauge?

First, its GUI is amazing and easy to understand. Second, the ability to create boards and graphs independently, without the need for development, is a huge advantage.

And, of course, the option to provide viewing access to many employees at no cost is a significant benefit. Review collected by and hosted on G2.com.

What do you dislike about BrightGauge?

There’s nothing I don’t like; it’s very convenient. Review collected by and hosted on G2.com.

What problems is BrightGauge solving and how is that benefiting you?

A simple understanding of all the data across my organizational systems side by side.

It simplifies things and makes them clear. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
EI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about BrightGauge?

Brightgauge helps convey what's important to me as the Director of Service to the rest of my team. It allows us to use the visualized data to summarize what and where we need to focus our collective efforts. Brightgauge helps us encapsulate parts of our service delivery and assign it to a stakeholder within my team, so we can easily hold each other accountable, and support each other when we know a metric has breached the bandwidth of an individual or team. Additionally, the customer support team is fantanstic in figuring out where we have gone wrong. Review collected by and hosted on G2.com.

What do you dislike about BrightGauge?

More free data sources is always welcome, so we can integrate even more into Brightgauge without increasing the cost burden we are already signed up for in various platforms. Review collected by and hosted on G2.com.

What problems is BrightGauge solving and how is that benefiting you?

BrightGauge provides transperancy to my team and puts us all on the same page regarding priorities daily, weekly, monthly and quarterly. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
EI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about BrightGauge?

Integration with our product stack is great

Relatively easy to build out gauges, dashboards and reports Review collected by and hosted on G2.com.

What do you dislike about BrightGauge?

Whilst its easy to use it does have some limitations Review collected by and hosted on G2.com.

What problems is BrightGauge solving and how is that benefiting you?

Dashboarding & reporting for us is key to visualising our operational health Review collected by and hosted on G2.com.

YB
Director of Operations
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about BrightGauge?

It's perfect to show data to our customers in new formats, instead of using the clasic CSV file we can have everything in a dashboard, reports that took us hours to make are now automated thanks to brightgauge. Review collected by and hosted on G2.com.

What do you dislike about BrightGauge?

Some integrations are missing, and some integrations don't display the data really good, for ex Liongard. Review collected by and hosted on G2.com.

What problems is BrightGauge solving and how is that benefiting you?

Reporting and client-facing dashboards, it's saving us a lot of time on manual work. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
AC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about BrightGauge?

Enables better decision making with data that matters to me Review collected by and hosted on G2.com.

What do you dislike about BrightGauge?

Sometimes tough to make the gauge I want Review collected by and hosted on G2.com.

What problems is BrightGauge solving and how is that benefiting you?

Summary of my business health and kpis Review collected by and hosted on G2.com.

BK
Manager of Systems Engineering
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about BrightGauge?

BrightGauge has allowed us to show true metrics within our website and to our team. They give you so many options for reporting that can be used for QBRs, anonomous feedback on your sites and its a powerful tool to help your team grow stronger. Review collected by and hosted on G2.com.

What do you dislike about BrightGauge?

Soemtimes the reports can be difficult to fine toon how you want them to be. You never know going into a QBR exactly what each client wants to see within Metrics, theres a bit of trial and error at times with it. Review collected by and hosted on G2.com.

What problems is BrightGauge solving and how is that benefiting you?

Providing a means for our clients to fill out a survey, give us feedback and allow us to repsond. Giving us advanced reporting, metrics and also a way to help the team with time management, metrics. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
Incentivized Review
What do you like best about BrightGauge?

It provides a user-friendly interface for creating and customizing visually appealing dashboards, allowing users to gain actionable insights from their data effortlessly. Review collected by and hosted on G2.com.

What do you dislike about BrightGauge?

It has limited support integration with many popular data sources and platforms. I would like to see expanded support for additional systems or more advanced data manipulation options. Review collected by and hosted on G2.com.

What problems is BrightGauge solving and how is that benefiting you?

It enables us to track and measure performance against goals and benchmarks. This helps businesses identify areas of improvement, make data-driven decisions, and align their strategies with desired outcomes. BrightGauge's ability to streamline data management, provide actionable insights, and facilitate effective communication helps businesses improve their decision-making, efficiency, and overall performance. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about BrightGauge?

I like that the application allows me to track my KPIs. Review collected by and hosted on G2.com.

What do you dislike about BrightGauge?

I dislike the simplicity. I would also enjoy more templates of pre-canned gauges with other applications. Review collected by and hosted on G2.com.

What problems is BrightGauge solving and how is that benefiting you?

We can provide a visible representation of our progress towards goals and projects. Review collected by and hosted on G2.com.

Kyle F.
KF
Technical Analyst
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about BrightGauge?

The product is very easy to use. Extremely intuitive! The flexibility is great since there are more and more integrations available. Review collected by and hosted on G2.com.

What do you dislike about BrightGauge?

The integrations are lacking in some areas but overall are getting better. Review collected by and hosted on G2.com.

Recommendations to others considering BrightGauge:

Brightgauge is one of the best "Dashboard" applications available. They were one of the first and they are slowly building the integration library. It is a very powerful tool, easy to use, and provides real-time, actionable metrics. Review collected by and hosted on G2.com.

What problems is BrightGauge solving and how is that benefiting you?

Along with real-time dashboard views and dynamic reports, we have specific metrics that are tracked through the day that help keep us on track and on task. Review collected by and hosted on G2.com.