(104)
4.3 out of 5
Visit Website
Sponsored
Claimed
This profile has been claimed by Bright Pattern, but it has limited features.
Do you work at Bright Pattern? Upgrade your plan to update branding and connect with profile visitors!
Do you work at Bright Pattern? Upgrade your plan to update branding and connect with profile visitors!
Bright Pattern
Top Rated Bright Pattern Alternatives
98 Bright Pattern Reviews
4.4 out of 5
The next elements are filters and will change the displayed results once they are selected.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
Overall Review Sentiment for Bright Pattern
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
Log in to view review sentiment.
G2 reviews are authentic and verified.
Here's how.
We strive to keep our reviews authentic.
G2 reviews are an important part of the buying process, and we understand the value they provide to both our customers and buyers. To ensure the value is retained, it's important to make certain that reviews are authentic and trustworthy, which is why G2 requires verified methods to write a review and validates the reviewer's identity before approving. G2 validates the reviewers identity with our moderation process that prevents inauthentic reviews, and we strive to collect reviews in a responsible and ethical manner.
KM
Keith M.
CTO
Small-Business(50 or fewer emp.)
What do you like best about Bright Pattern?
Ease of use, coupled with excellent features.Virtual queue callback should be more of a "thing". Review collected by and hosted on G2.com.
What do you dislike about Bright Pattern?
Virtual queue callback should be more of a "thing". Review collected by and hosted on G2.com.
UP
Verified User in Public Relations and Communications
Small-Business(50 or fewer emp.)
What do you like best about Bright Pattern?
bright pattern is an intelligent system to use as the updates are easy to use and install, very rare the system crashes and causes issues. i have worked in many call centres and have not used such a sound system previously. Review collected by and hosted on G2.com.
What do you dislike about Bright Pattern?
Not much at all that I don't like about the system; as stated above, the updates regularly and keep the system running smooth. Very rare, it crashed, but when it did, within minutes, it's resolved. Review collected by and hosted on G2.com.
AB
Ashish B.
Business Head
Enterprise(> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Bright Pattern?
Ease of Use with no complexity vis a vis competition
Stable PLatform with Min Support required
Ready to use Integrations
Partner Network that can be relied upon Review collected by and hosted on G2.com.
What do you dislike about Bright Pattern?
I would have liked more integration on WFM, Sentiment Analysis, Transcriptions etc
Vertical based solutions would have been a big plus Review collected by and hosted on G2.com.
AC
Verified User in Consumer Services
Small-Business(50 or fewer emp.)
What do you like best about Bright Pattern?
How easy it is to navigate, and easy to teach new employees Review collected by and hosted on G2.com.
What do you dislike about Bright Pattern?
That even with top speed internet, my BP drops if I am not constantly on it Review collected by and hosted on G2.com.
SV
Srikanthbv v.
Presales
Enterprise(> 1000 emp.)
AI
Verified User in Insurance
Mid-Market(51-1000 emp.)
What do you like best about Bright Pattern?
Brightpattern technology is the best and only Ommunichannel solution that I can introduce to others with confidence.I appreciate their support too. Review collected by and hosted on G2.com.
What do you dislike about Bright Pattern?
License model could be adjusted for users to start using it quickly with just simple features without outbound functionality Review collected by and hosted on G2.com.
BC
Brandon C.
Customer Care Operations Manager
Small-Business(50 or fewer emp.)
What do you like best about Bright Pattern?
Bright Pattern is solid software. Few to no outages in the last 6 months. End users picked it up quickly. The implementation team was a dream to work with. API integrations were easy to work with for someone with a systems background. Overall, we're happy. Review collected by and hosted on G2.com.
What do you dislike about Bright Pattern?
Admin experience is good, but some areas have room for improvement (ex: settings are not always where you'd expect them). Review collected by and hosted on G2.com.
DP
Darren P.
Partner
Small-Business(50 or fewer emp.)
What do you like best about Bright Pattern?
-Bright Pattern has some of the most innovative omnichannel features including omnichannel quality management for monitoring 100% of interactions on all channels
-Bright Pattern has a mature offering and experienced executive team of contact center veterans
-One key thing that sets Bright Pattern apart from other vendors is their speed of deployment. They also have great and quick ROI.
-They are a great all-in-one solution but also have out-of-the-box integrations to fulfill the needs of any size of contact center both SMB and Enterprise.
-Pricing is fair and they don't nickel and dime customers
-When customers have a custom request, the answer is nearly always "yes"
-Natively built for the cloud, was built as an omnichannel solution, great QA tools, single view of the customer and agent, screen monitoring and recording, amazing engineering team that keeps innovation constant
-The Sales Engineer, Nick, kicks ass. Great guy, very knowledgeable and helpful. Review collected by and hosted on G2.com.
What do you dislike about Bright Pattern?
The name, but that's my problem. I like when a company name tells you what they do. Otherwise, super-solid platform and a great value Review collected by and hosted on G2.com.
JG
Jowie G.
Senior Supervisor Service Desk
Enterprise(> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Bright Pattern?
It is cloud-based solution which can be accessible anywhere you are. Administration portal is intuitive and building call flows never been this easy. Review collected by and hosted on G2.com.
What do you dislike about Bright Pattern?
Documentation need to be more detailed. Also, Bright Pattern needs to start offering certifications. Review collected by and hosted on G2.com.
GG
Gerry G.
C
Small-Business(50 or fewer emp.)
Bright Pattern Categories on G2
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
