(104)
4.3 out of 5
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Bright Pattern
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98 Bright Pattern Reviews
4.4 out of 5
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Overall Review Sentiment for Bright Pattern
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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UT
Verified User in Telecommunications
Mid-Market(51-1000 emp.)
What do you like best about Bright Pattern?
I like that it is integrated with Zendesk Review collected by and hosted on G2.com.
What do you dislike about Bright Pattern?
It periodically just logs out and suddenly your missing calls. Like sometimes it's fine for hours, then sometimes it logs you out every 10 minutes. Review collected by and hosted on G2.com.
BL
Brett L.
Small-Business(50 or fewer emp.)
What do you like best about Bright Pattern?
Integrates neatly with other platforms like Zendesk as an app. Versatile in your ability to accept calls via softphone, deskphone, or route to an external number. Review collected by and hosted on G2.com.
What do you dislike about Bright Pattern?
Softphone frequently encounters errors or logs itself out when tabs are refreshed or new tabs are opened. This may be due to using the system as an app within Zendesk. Review collected by and hosted on G2.com.
IH
Verified User in Hospital & Health Care
Small-Business(50 or fewer emp.)
What do you like best about Bright Pattern?
cloud based, captured recorded calls for review, a lot of different report to manage a call center Review collected by and hosted on G2.com.
What do you dislike about Bright Pattern?
supervisor view can be better and more simplified Review collected by and hosted on G2.com.
ER
Verified User in Retail
Mid-Market(51-1000 emp.)
What do you like best about Bright Pattern?
The platform has all the channels needed to support your client base in the call center environment. Review collected by and hosted on G2.com.
What do you dislike about Bright Pattern?
A more robust scripting engine for clients/vendors who don't have a CRM. Review collected by and hosted on G2.com.
EC
Verified User in Computer Software
Small-Business(50 or fewer emp.)
AI
Verified User in Information Technology and Services
Mid-Market(51-1000 emp.)
What do you like best about Bright Pattern?
I like Bright Pattern's versatility. It seems to be compatible with most WFM software. Including Money, Pipkins. Which the company i work at has used in the past Review collected by and hosted on G2.com.
What do you dislike about Bright Pattern?
I dislike that their reporting it could use work. Not a lot of options, but I do like how simple the export method is, csv. makes everyone's life easier. Review collected by and hosted on G2.com.
C
Cem .
Manager
Information Technology and Services
Mid-Market(51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Bright Pattern?
It is easy to use, fast to implement. Documantation is clear and easy to understand. The ease of use and obviousness of its user interface for both agents, supervisors and system administrators is a plus. Even without referring to docs one can find its way around.
Everything is web based with the help of a browser plugin, all user interfaces are running in a web browser. Compatible with all major web browsers. Large call center deployments are made easy.
The best outbound dialler for large scale call centers I have seen.
Good quality reporting data accumulation for future reports that may be needed. Review collected by and hosted on G2.com.
What do you dislike about Bright Pattern?
There is a visible effort of the company, making the integration with third party applications easier but some crucial points are yet missing. Review collected by and hosted on G2.com.
SA
Sonny A.
CMO/COO
Consumer Services
Small-Business(50 or fewer emp.)
What do you like best about Bright Pattern?
On the performance side, Bright Pattern is easy to start, highly customizable, fully featured, and very scalable. In minutes, you can have a campaigns set up and running.
On the reporting side, data is easily retrieved for analysis. Call recordings is a welcome feature as it is very useful for training and compliance purposes
Customer service is very good. The staff is knowledgeable and very responsive to questions and requests. Review collected by and hosted on G2.com.
What do you dislike about Bright Pattern?
List management is good overall, but can be more robust. For example, it would be nice to be able to make changes to a list during a live campaign. Review collected by and hosted on G2.com.
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