(793)
4.8 out of 5
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Bright Pattern 
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EO
Verified User in Outsourcing/Offshoring
Enterprise(> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Bright Pattern?
After evaluating all the known solutions from the big boys - we found the Bright Pattern solution to be the most innovative and disruptive solution. Pretty much everything and all features we wanted are out-of-the-box. Integrations with IBM Watson provide rich analytics and self service capabilities through the IVR and virtual agent. And where we needed to integrate the IVR and the other workflows with our CRM, the open API's and pre-built integrations made the task super easy and seamless. The web based admin portal with drag and drop functionality is unparalleled and really makes it easy to configure and manage the contact center within minutes and removes the complexity that you see in traditional platforms. Overall - a full featured contact center platform, capable of competing with the industry leaders, yet far more simpler and easier to use. Implementation and migration was a breeze - far less effort than what we had expected. Review collected by and hosted on G2.com.
What do you dislike about Bright Pattern?
They could improve on the UC aspects of the platform. Review collected by and hosted on G2.com.
97 out of 98 Total Reviews for Bright Pattern
4.4 out of 5
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Overall Review Sentiment for Bright Pattern
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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JH
Jamie H.
Customer Service Team Lead
Small-Business(50 or fewer emp.)
What do you like best about Bright Pattern?
I love how seamless it all is multiple channels all in one place. Review collected by and hosted on G2.com.
What do you dislike about Bright Pattern?
There is quite a high learning curve once you start working with bright pattern. Review collected by and hosted on G2.com.
MY
Moustafa Y.
Contact Center Operations Manager
Enterprise(> 1000 emp.)
AB
AMY B.
Customer Service Specialist
Small-Business(50 or fewer emp.)
What do you like best about Bright Pattern?
How easy it was to navigate. The customer support was just wonderful, and the implementation was just easy. Review collected by and hosted on G2.com.
What do you dislike about Bright Pattern?
There was nothing to dislike. I thought it was just wonderful to use. Review collected by and hosted on G2.com.
NC
Nicole C.
Director of Customer Service
Mid-Market(51-1000 emp.)
What do you like best about Bright Pattern?
The confiuuration and impelemtation proess was thorough and easy at the same time. The simplementation team was excellent to work with and still meets with us regularly to ensure we are getting the most out of the platform. Review collected by and hosted on G2.com.
What do you dislike about Bright Pattern?
I don't find any real downside to the system. When we have a recommendation for a new feature, our team works with us toget it priotitized. Review collected by and hosted on G2.com.
BS
Bryan S.
Mid-Market(51-1000 emp.)
What do you like best about Bright Pattern?
Bright Pattern is an incredibly user friendly program and was very easy to set up. Additionally, any questions or issues we've had have been quickly resolved and been handled with great care. Review collected by and hosted on G2.com.
What do you dislike about Bright Pattern?
I've thought about negative comments to write, but Bright Pattern is our most user friendly and preferred cloud service solution. We compare all other vendors to their service. Review collected by and hosted on G2.com.
UA
Verified User in Automotive
Mid-Market(51-1000 emp.)
What do you like best about Bright Pattern?
The support during implementation and post implementation has been amazing. Even when we were having challenges Bright pattern has been open about making changes in the future to meet our needs. They continue to meet with us weekly even months after deployment. We have been extremly happy with the level of investment and attention to detail so far. Review collected by and hosted on G2.com.
What do you dislike about Bright Pattern?
Being a smaller and newer company they lack some functionality that we took for granted on our previous system. The reporting has been a challnge since we have to take the raw data and make our own reporting. This adds another level of complexity when trying to launcha new system and then understand the best way to optimize performance with the system and with our agents. Review collected by and hosted on G2.com.
IH
Verified User in Hospital & Health Care
Enterprise(> 1000 emp.)
What do you like best about Bright Pattern?
It gives the best omnipresent options to thw organization. Review collected by and hosted on G2.com.
What do you dislike about Bright Pattern?
I did not like the part of lack of customization aspect of and configurability of the user interface. Review collected by and hosted on G2.com.
AA
Verified User in Automotive
Small-Business(50 or fewer emp.)
What do you like best about Bright Pattern?
Bright Pattern is a fantastic call center telephony system with many in and out of the box options for managing customer contacts. Review collected by and hosted on G2.com.
What do you dislike about Bright Pattern?
While Bright Pattern is a top notch phone system, there is room for improvement when it comes to handling high volumes of email contacts. Review collected by and hosted on G2.com.
AA
Verified User in Automotive
Mid-Market(51-1000 emp.)
What do you like best about Bright Pattern?
The functionality and flexibility in the voice and chat scenarios are fantastic and provide huge potential for automation! I also love how much control we have to build our own functionality. Review collected by and hosted on G2.com.
What do you dislike about Bright Pattern?
Email is missing the level of functionality available for chat and voice contacts, and is therefore lacking in the ability to prioritize and automate. Review collected by and hosted on G2.com.
AC
Verified User in Consumer Services
Small-Business(50 or fewer emp.)
What do you like best about Bright Pattern?
BP is highly felxible and potential adaptions have always been implemented. I personally liked the onboarding team (David Panel was great help). The system is very wide in functions and many things can be tailored to the software you need. Review collected by and hosted on G2.com.
What do you dislike about Bright Pattern?
There are no actual AI features in BP - these are just subcontrated to IBM and costs are fowarded. Nothing "amazingly modern" revealed to me. Review collected by and hosted on G2.com.
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