Bonterra Case Management (formerly Apricot) Reviews & Product Details - Page 3

Bonterra Case management has been an amazing resource for our case management team to track clients, use various surveys to track clients. Bonterra also has an amazing tracking system so we can keep up to date with our clients progress. Review collected by and hosted on G2.com.

At first Bonterra does not feel as user friendly and takes some time to learn and get used to but it is an amazing resource. Review collected by and hosted on G2.com.

Uploading data has become much easier and running reports don't call for medication. Review collected by and hosted on G2.com.

Not being able to see my last data entry on the dash board. Review collected by and hosted on G2.com.

It has been helpful to move away from excel spreadsheets for everything and have all our data stored in one location. We have spent less time on building reports and sending them to funders than we used to in the past. Review collected by and hosted on G2.com.

The learning curve has been steep for the staff here. Review collected by and hosted on G2.com.

I love how easy it is to enter information and to have it transfer to other areas within the application. Review collected by and hosted on G2.com.

I dislike that the budget function is never accurate. That is a vital part of our assessments and it can become very frustrating. Review collected by and hosted on G2.com.

Does not require you to be super detailed but allows us as a team or collaborate and provide necesary details. Review collected by and hosted on G2.com.

Can be confusing to configure and figure out youth profiles. You have to learn how to search in Apricot terms. Review collected by and hosted on G2.com.

I like how it links all the aspects of a case together. It is like having neat, organized folders that are very easy to find. Review collected by and hosted on G2.com.

I think it would be a better experience if I could modify the main menu to personalize it. I would love to have control over the cases that I am linked to and have them right there on the home screen. It would be great to have a place on the home screen for the active cases and even to be able to archive the older cases from years ago. Review collected by and hosted on G2.com.

This product has enabled my team and I to effectively input data and document processes in a streamlined manner. Review collected by and hosted on G2.com.

While it is effective in documentation, it can display various modules to navigate through to get to target actions. Review collected by and hosted on G2.com.

Overall a very user-friendly platform. I couple bugs here and there, but Apricot responds usually pretty quickly to resolve them and communicates to acknowledge that they are happening and actively finding a solution. My Case Managers are happy with the platform and ease of services. It has allowed us to spend more time with clients and less worried about paperwork, etc. The implimentation took longer than anticipated but this is because we really built it how we needed it to perform. We use Apricot 360 every single day and it has made our jobs so much easier. Review collected by and hosted on G2.com.

Price has gone up significantly between years 1 and 2 of having the platform. I am concerned moving forward about price increases. I wish there was better technical assistance with building reports. Building reports feature can be kind of confusing and I think this could be redone to make it easier to understand. Review collected by and hosted on G2.com.

Our agency moved from using an internal system to using Apricot - it has increased our ability to track service metrics and have meaningful data. Review collected by and hosted on G2.com.

It was work to create and onboard staff to the new system. Review collected by and hosted on G2.com.

The thing that I like most about Bonterra Case Management is how customizable it is. When it was first introduced to us, as Apricot, I didn't think we would be able to utilize it. However, since then, we have been able to tailor it to our company's needs and continue editing it as we grow. It is very easy to use and once our staff went through training they caught on quickly. We use it every day and other than when it is down for maintenance, I haven't heard many complaints from our staff. Review collected by and hosted on G2.com.

I do not have any complaints with this platform. I do wish that there was a training section. Maybe there is and I just haven't explored the site enough! Review collected by and hosted on G2.com.