Bonjoro Reviews & Product Details - Page 5

The surprise + delight factor in helping out your customers is always critical. It primes them to come back and shop more, and every year it gets increasingly more difficult to create genuine experiences for them without overwhelming their inbox. I've gotten back SO many messages from new customers and emails sign ups who are absolutely delighted to see a real person recognizing their behavior and giving them a person to talk to if they need to or feel like it. I know it's possible to rig a system like this up on your own, but the automation and convenience of Bonjoro makes it work 10x the monthly price I pay. Plus, you can upgrade and brand your Bonjoros like I have, which enhances the customer experience even more. Review collected by and hosted on G2.com.

Any issues I've had have been resolved with feature request upgrades or chatting with support. They've been great, and as a customer support interface, truly care about their customers! A++ for not just effort, but also making the changes we request. Review collected by and hosted on G2.com.

I love Bonjoro because it integrates seemlessly into our existing CRM - meaning we're able to send personalized, highly relevant 1-1 video messages. Our sales people get a notification and it takes just thirty seconds to knock out a quick video - they know what they need to do, when they need to do it, all of the relevant info is right in front of them, and it's easy for our management team to have oversite and view the impact.

(Using Bonjoro increased our Demo attendance & Onboarding Appointment attendance by 20%!) Review collected by and hosted on G2.com.

The team has really overhauled the platform in the past several months by adding in some features from our wishlist - alongside a ton more I didn't know we wanted! I can honestly say that there isn't anything that I dislike about it. Review collected by and hosted on G2.com.

Bonjoro is the modern equivalent of the handwritten note. It connotes a meaningful investment in a personal relationship. As a consequence, it cuts through the cacophony of "content marketing." Review collected by and hosted on G2.com.

There's very little I dislike about Bonjoro. It does one thing very well - easily creates personal videos. The inherent disadvantages of such a specialized tool are largely mitigated for my purposes through its integration with Zapier. Review collected by and hosted on G2.com.

The ease of use and how quick it is to send a video message. The customisation that you can do on the design of the video and background is fantastic and the tool really fits our brand. Review collected by and hosted on G2.com.

Nothing as yet. Good to see that they are beta testing a feature to allow you to customise the subject line. Review collected by and hosted on G2.com.

I like the simplicity best. It's an amazing concept to be able to simply and easily send a personalized video to my customers and potential customers. Review collected by and hosted on G2.com.

I would really like to see canned text responses so I don't have to type my messages every time. They say they are working on it so I'm crossing my fingers. Review collected by and hosted on G2.com.

I love that Bonjoro allows me to connect with subscribers and customers on a personal level. With so much noise and so many tools to choose from, going back to the human connection of sending a personalized video is gold. Review collected by and hosted on G2.com.

Nothing. It's pretty easy to use. For me it's more about reminding myself to record the Bonjoro's consistently. Review collected by and hosted on G2.com.

- the team

- ease of use

- It's quicker for me to send a Bonjoro than it is for me to write an email out

- personal feel that you can not get through an email

- the reactions you get from people - especially when you reduce the professionalism and just be yourself Review collected by and hosted on G2.com.

- Can't pick anything. The feedback I give we end gets taken on board and discussed with me... typically with a quick outcome.

- If I had to be picky, I would love to be able to send it to a mobile number efficiently Review collected by and hosted on G2.com.

I use Bonjoro to quickly send a video message to my customers. My primary use cases are:

- Customer Success: quickly explain how to do something in the product to a customer rather than send a long email or a support article. A personal video is a superior experience for the customer.

- Lead Nurturing - send personal videos to new leads. An excellent way to stand out in someone's inbox. If you are lead nurturing someone, they are definitely being lead nurtured by other companies too (probably even a competitor or two). A personal video differentiates you in the inbox as well as generating responses from leads who have ignored other forms of lead nurturing (email, in app message, etc.). Review collected by and hosted on G2.com.

There is nothing I dislike. I need to set up more of their awesome integrations so my process is more automated. This is on me though. Review collected by and hosted on G2.com.

It's so simple to open the app when I'm walking down the street and record any videos I have in my queue..

It's really changing the way our onboarding process works for new clients and we get amazing feedback from people saying "Wow, a personal video from you is such a great touch".

We even had one of our users like it to much that they did a personal video straight back to us to say how much they loved receiving a personal video from us!

We love that it integrates into Zapier as we now fire off Bonjoro's for different events (welcome videos, haven't seen you in a while videos and sorry to see you cancel videos). It really helps bring a personal touch! Review collected by and hosted on G2.com.

It had some limited features as it was a fairly new product - however whenever we feed them back some ideas, thoughts and concepts about how they can make it better, the team always listen and have rolled out some of our feature requests for us already. Review collected by and hosted on G2.com.

It's quick, easy to use, fun and yet professional. Review collected by and hosted on G2.com.

It would be even better if there was an autosave function (for when the phone crashes!) and if there was a link to your contacts (Google). Review collected by and hosted on G2.com.