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BombBomb Reviews & Product Details

Shawn P.
SP
CEO and Sales
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about BombBomb?

It allows me to explain my products & allows me to have "my side" of the meeting even when they aren't available, allowing them to respond when they can. Review collected by and hosted on G2.com.

What do you dislike about BombBomb?

Sometimes my BombBombs end up in junk mail, but I think this has improved. Price keeps going up... Review collected by and hosted on G2.com.

What problems is BombBomb solving and how is that benefiting you?

Getting through to the customer when the customer is available and I know when they open the email. Review collected by and hosted on G2.com.

BombBomb Overview

What is BombBomb?

Open more doors. 🤷‍♀️ Close more deals. 🤝 Collaborate quickly and easily. 👷🏽Async video communication gets higher email open rates and customer engagement than text-based messages. Record your screen, camera, or both. Share video email instantly inside your Gmail, Outlook or your CRM. See results with instant alerts and data dashboards. From the solopreneur to the enterprise, BombBomb invented the first video communication platform in 2006. Rated for ease of setup and ease of administration, BombBomb customers range from start-ups to global brands in retail, banking, construction, automotive, mortgage, and more. 💣 With BombBomb, sales yields higher replies and can win more deals. Marketing can use video messaging at scale, automating outreach using Salesforce, Outreach, and other top CRMs. Customer support using BombBomb can boost CSAT scores and increases first-touch resolutions. 📩 Use BombBomb inside your organization to collaborate, review documents, presentations, and designs. Create evergreen, reusable videos for training, onboarding, and social media. Reduce meetings and help people connect on a more personal level. ⛷️ BombBomb was founded in Colorado Springs, CO. Our support, sales, and engineering teams are U.S.-based.

BombBomb Details
Languages Supported
English
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Product Description

BombBomb is a video messaging service that allows you to record, send, and track personalized video emails within the applications you use every day.

How do you position yourself against your competitors?

BombBomb's plans include unlimited videos, unlimited video lengths, and unlimited uploads of your own videos. We also let you add your logo and customize your branding in most of our plans. BombBomb's long list of features include video libraries, advanced administrator controls, and patented embedding of BombBomb into CRMs like Salesforce, Outreach, and Zendesk.

BombBomb helps to create, share, and collaborate. But going a step further, BombBomb is designed for more complex use cases. Customers in regulated industries, like mortgage and banking, appreciate SOC II, Type 2 compliance features. Users in automotive sales, consulting, and sales like that it has call-to-action, auto-signatures, and auto-disclaimers. Marketing can automate video email campaigns at scale -- and all plans include video data, so you know how your videos are performing.

We invite you to explore BombBomb for video communication. BombBomb is built for business!


Seller Details
Seller
BombBomb
Year Founded
2006
HQ Location
Colorado Springs, CO
Twitter
@BombBomb
4,535 Twitter followers
LinkedIn® Page
www.linkedin.com
93 employees on LinkedIn®
Description

BombBomb makes it easy to record, send, and track video messages. Connect with people on a human level. Share ideas, reduce meetings, and build better relationships. Put videos to work at scale by integrating BombBomb in your CRM or helpdesk. Founded in Colorado Springs, CO in
006, BombBomb serves 40,000 customers across 43 countries.


Tim G.
TG
Overview Provided by:
Founder & CEO

Recent BombBomb Reviews

Alia P.
AP
Alia P.Mid-Market (51-1000 emp.)
5.0 out of 5
"Everyone should be using BombBomb"
I've been using BB for a few years now and I love it. It is so easy to use - pretty much plug-and-play - that it's hard to do it wrong. I don't us...
Verified User
A
Verified UserMid-Market (51-1000 emp.)
"Customer service is non existent"
Video emails BUT THAT IS ALL YIU SHOULD EXPECT.
Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Once you learn it, it's a great platform for mass emails"
I really like how easy BombBomb makes it to manage my audience - from uploading lists to tracking stats.

BombBomb Pricing

Exclusive savings on BombBomb through G2 Deals

Save 30%. Close deals faster. Share ideas easier. Keep customers happier. Record your screen, camera or both. Send and track videos with 67+ integrations. Unlimited lengths, storage, video insights, and custom branding. Advanced admin controls. Plus features for regulated industries.

How to claim this offer

Save 30% on your first year of BombBomb Essentials or Plus. New customers only using our G2 deals web page. Do you have teams or need an enterprise solution for CRM? Explore our other plans. Contact sales to get your 30% off the first year.

Deals
$23.08/mo. for Essentials
$33/mo. for Essentials
30% off
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BombBomb Media

BombBomb Demo - Record high-quality videos quickly
No special software or equipment required. Record from the BombBomb Chrome Extension, Gmail, Desktop App, or Mobile App (iOS and Android). Hit save, and your video will be ready to send in seconds. (Record and upload videos up to 2 GB in size.)
BombBomb Demo - Share videos anywhere
Copy/paste your video link anywhere, send as an email, or use an email template.
BombBomb Demo - Track video engagement
Receive real-time alerts when your emails are open, videos are played, and links are clicked without leaving your inbox.
BombBomb Demo - See your team's video analytics
Schedule your emails to automatically be sent at any day and time.
BombBomb Demo - Scale your videos with Mass Sending
Add contacts, import CSV lists, and send video messages for up to 3500 contacts at a time.
BombBomb Demo - Your hub: The BombBomb in-app dashboard
Everything in one place. Record and send a video message, monitor your usage, access your contact database, build an email or landing page, set up a campaign, and view real-time engagement with your videos.
Answer a few questions to help the BombBomb community
Have you used BombBomb before?
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Video Reviews

582 out of 583 Total Reviews for BombBomb

4.7 out of 5
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582 out of 583 Total Reviews for BombBomb
4.7 out of 5
582 out of 583 Total Reviews for BombBomb
4.7 out of 5

BombBomb Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BombBombQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Chaplain Tim "TIG" H.
CH
Founder | Lead Chaplain
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about BombBomb?

Been using BombBomb since 2013.

I've had the pleasure of speaking to the team too and what an awesome crew! Huge hearts, massive brains, and WOW do they innovate.

Here are the product specific things I most greatly appreciate:

- Being able to use a usb connected camera to film

- The Spinet feature allows me to copy frequently used email bits, footers, etc. and insert them easily.

- Email recipients being able to video reply

- Being able to schedule a video send date/time

- The ability to create automated video email drip series

Also, knowing that the BombBomb team is pushing so hard to innovate and better the product makes me feel confident in building SOP around their solution. Review collected by and hosted on G2.com.

What do you dislike about BombBomb?

Back in 2013, when I started with BombBomb, I had a few issues. Between 2013 and 2022, every hesitancy to lean into BombBomb has been destroyed, and it is now a daily use tool to connect with a friendly smile or stern message.. whichever is needed. Point is, when you need to communicate, the face can add compassion to a challenging message and brighten glad tidings. Video just makes it all better and BombBomb makes video easier. Dang... this was supposed to be my "dislike" box. What a fanboy ;) Review collected by and hosted on G2.com.

Recommendations to others considering BombBomb:

As always, start with that free trial. :) Once you've got your account, before diving in, consider how you naturally interact with your clients. Take a quick moment to sketch out your perfect first meeting, follow ups, common questions you get asked, and your most effective onboarding process. These are exactly the interactions you may want to film, because they can help your clients get to know you while you are doing other things. Anyway, as you can tell, I'm a real fan. Great product, great people, helping you be great. Review collected by and hosted on G2.com.

What problems is BombBomb solving and how is that benefiting you?

Like many I'm sure, I have a wide range of emails. Some of mine are communicating with new widows who have recently suffered great losses. Others are part of mentor teams that may require critical feedback. And gratefully, many are filled with "Massive Congratulations" and "I'm So Very Proud Of You!".. those are the best. :)

In any case, there are valuable inflection points of communication that can get lost in "text only" translation. However, with video, you can clearly express pain, concern, and jubilee .. you can delicately correct .. and with the help of props, you can create extremely memorable meeting follow-ups that folks will never forget.

Additionally, there are the highly valuable benefits of email open, video watch reporting... and oh my I almost forgot! Your recipients can reply to you with a video!! Once you get that kind of back'n'forth going.. priceless. Review collected by and hosted on G2.com.

PF
Marketing Consultant
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about BombBomb?

I have been using BombBomb since 2011 and recommend it to all my clients who want to use Video in their email and marketing strategies. It's crazy easy to use (from desktop or mobile device) and add the personal touch to emails that helps 'cut through the noise' of text only or text heavy emails - right to the inbox. In other apps, you have to link to video hosting websites, while you 'kinda' have to do that with BombBomb, it is much more seamless and transparent to the receipient. I can even embed the videos into my websites when needed. I also like that they keep innovating as user expectations grow in this area.

I love the customer support as well—they typically respond in 24 hours (or less) with a personalized tutorial or a short video response, so I can easily 'see' the information.

I have been using BombBomb weekly for over 13 years! Review collected by and hosted on G2.com.

What do you dislike about BombBomb?

The Email builder can sometimes be clunky when adding a lot of different content blocks. We use BombBomb as a weekly and monthly video newsletter, so many times, the emails can grow to be a bit longer, and manipulating some of these content blocks can get a bit cumbersome. Review collected by and hosted on G2.com.

What problems is BombBomb solving and how is that benefiting you?

Quick and easy video creation

Screen Captures

Embed Videos into Website

Video Hosting

Mobile App to create, launch and monitor email deliveries

Video Tracking & Effectiveness Review collected by and hosted on G2.com.

Response from Tim Gilbert of BombBomb

Thanks, Peggy. You've been a customer quite some time. If or when your firm starts using a CRM like Salesforce or a tool like Outreach, let us know. You may find you have more features and fun, moving from using our included email server, to using BombBomb embedded inside a CRM...Just a thought. :)

RR
Real Estate Agent
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about BombBomb?

The three best things about BombBomb are: 1. The automatic creation of a GIF that I can put in the related email makes my email open rates (sending to an individual not mass email) nearly 100%; 2. Glitches are minimal; 3. Onboarding, training, and continuing suggestions for video content are very helpful. Review collected by and hosted on G2.com.

What do you dislike about BombBomb?

The price is relatively steep. I stopped using BombBomb at one point to cut costs and came back, because I think it's worth the extra spend. Review collected by and hosted on G2.com.

What problems is BombBomb solving and how is that benefiting you?

BombBomb helps me to save me and my clients time while not sacrificing personalization. Instead of having to arrange in-person meetings that could take hours for brief topics that are difficult to just discuss over the phone, I can use video and show clients what I would have shown them in person in a fraction of the time. Review collected by and hosted on G2.com.

Response from Tim Gilbert of BombBomb

Rosario, we appreciate your thumbs-up. We want to continually roll out more new features, too, so that customer like you get new, shiny, helpful things!

Matt C.
MC
Real Estate Broker
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about BombBomb?

I’ve been using BombBomb to connect with new and existing real estate clients, and it has transformed the way I do business. Recently, I sent a 15-second personalized thank you video to a new home buyer/seller prospect. The response was immediate—within minutes, I received a reply from a serious consumer who completed their transition with us just a few weeks later. This simple video provided an instant ROI, proving that BombBomb isn’t just a tool; it’s a game-changer for real estate professionals. If you’re looking to make meaningful connections and drive results, BombBomb is a must-have in your marketing arsenal. Review collected by and hosted on G2.com.

What do you dislike about BombBomb?

The technology required to send personal video via email has since become more commonplace and less expensive. Review collected by and hosted on G2.com.

What problems is BombBomb solving and how is that benefiting you?

Connecting with prospects via video with BombBomb solves a critical problem for salespeople: the lack of genuine human connection in digital communication. In a world saturated with impersonal emails and messages, video allows us to rehumanize our interactions. By sending a personalized video, we can convey warmth, sincerity, and authenticity—qualities that are often lost in text. BombBomb empowers salespeople to build trust and rapport quickly, making prospects feel valued and understood. This human touch not only enhances engagement but also accelerates decision-making, leading to faster and more meaningful business relationships. Review collected by and hosted on G2.com.

JS
Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about BombBomb?

I most like the ease of use and tracking. However, when I signed up the best part was the training and the best advice was not to worry about mistakes, etc so as to personalize it. The whole thing has been very succesful for me. Review collected by and hosted on G2.com.

What do you dislike about BombBomb?

Sometimes the integrations etc can be slow and but for the most part iI'm very pleased Review collected by and hosted on G2.com.

What problems is BombBomb solving and how is that benefiting you?

No solving problems so much as personalizing a financing experience and building trust with new clients that otherwise would just be phone and email conversations Review collected by and hosted on G2.com.

Response from Sally Gates of BombBomb

Thank you for sharing your positive experience with BombBomb! We're thrilled to hear that the training and advice have been helpful in personalizing your interactions with clients. We'll take note of your feedback about the integrations and work on enhancing that aspect.

Mark S.
MS
Senior Mortgage Lender - Production Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about BombBomb?

What we like best is the integration into Google Chrome - it makes it so easy to email a video to a client instead of typing a message. We always get positive feedback when we do a video. Review collected by and hosted on G2.com.

What do you dislike about BombBomb?

There really isn't anything we dislike about BombBomb Review collected by and hosted on G2.com.

What problems is BombBomb solving and how is that benefiting you?

In today's world, almost everything is digital. By sending video, clients feel more connected, and we feel more connected to them as well. Review collected by and hosted on G2.com.

Response from Rea Ross of BombBomb

Thank you for taking the time to share your experience with others, Mark! I couldn't have said it better – almost everything is digital – and our world is ever more moving into digital spaces.

Not only can we save time by sending a video, but we CAN be more connected by sending and receiving when we can't be there in person.

It's a privilege to have you as a part of our community, Mark. Thank you for trusting us with a part of your communication!

Verified User in Alternative Medicine
CA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about BombBomb?

I have been using Bomb Bomb for about 5 years and it is awesome! My clients love getting personalized video emails from me. Review collected by and hosted on G2.com.

What do you dislike about BombBomb?

It is so easy to ramble on in my videos. That is more of my problem, lol. My only complaint is I use Chrome while using Bomb Bomb. For a year or so whenever I open Chrome the BombBomb extension does not start with my browser. I have to refresh the browser each time. I don't know if it is a Crhome problem or the BombBomb extension but that is my only complaint. I just thought if another one. The screen record doesn't work right. It always needs to do a work-around so it will work. Review collected by and hosted on G2.com.

What problems is BombBomb solving and how is that benefiting you?

BombBomb saves me from typing out long emails and letting me send a video with my face on it and my clients appreciate it. Review collected by and hosted on G2.com.

Response from Tim Gilbert of BombBomb

We're thrilled to hear that you've been enjoying BombBomb for 5 years! We recently released enhancements of video editing/trimming and a high res recording option is coming shortly. We hope to continue to keep you as a valued client! If you don't attend our monthly Deep Dive webinars, maybe check that out. Hundreds of users join us each month for hands-on sessions and interesting topics.

Karen S.
KS
Electrician / Managing Director
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about BombBomb?

Love it. This is the Best Tool to get customer Engagement. - Top of the Class. Have been using this for over 8 years. More so in the last 5 yrs - probably around 3 - 5 times a day Review collected by and hosted on G2.com.

What do you dislike about BombBomb?

hate their done for you templates, (which you cant delete), I have built my own templates, now, and my default one is normally at the top of the list, but once you know how to put your own in - 100%

Would be better if the record screen to be higher up the screen, so when you look at yourself in the record, then you are not looking down the screen rather than what you should do is look at the camera Review collected by and hosted on G2.com.

What problems is BombBomb solving and how is that benefiting you?

Customer engagement - we are human too

Good to confirm meetings, and sending out of quotations Review collected by and hosted on G2.com.

Response from Rea Ross of BombBomb

Thank you for taking the time to share your experience with others, Karen! We hope you're having some fun with your video messages. If there's anything we can do to help you continue to succeed by getting a little more personal in digital spaces, let us know! It's a privilege to have you as a part of our community!

RR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about BombBomb?

BombBomb is fantastic in allowing me to distribute video to large numbers of people in an easy, professional, graphically pleasing format. The support team at BombBomb is always helpful and answers my questions or handle my issues quickly. Review collected by and hosted on G2.com.

What do you dislike about BombBomb?

If there are any downsides to BombBomb, I haven't found them yet. Review collected by and hosted on G2.com.

What problems is BombBomb solving and how is that benefiting you?

BombBomb allows me to convey detailed concepts in a MUCH more efficient manner than a written email, and by putting everything into a video I can deliver presentations or simple thoughts quickly and at a time where the recipient can take the time to watch. There's never a time that someone who receives one of my video emails is going to be distracted by kids, work, or othr business because they can watch it on their own schedule. Review collected by and hosted on G2.com.

Response from Tim Gilbert of BombBomb

Thank you for the kind words! We're glad to hear that BombBomb is helping you efficiently convey detailed concepts and deliver presentations in an easy to use manner.

BM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about BombBomb?

It works seamlessly! The platform is simple, smooth, and easy to navigate. I never had an issue with bugginess or glitches. The simple fact is this: if you want to send video messages, Bombbomb is the OG and standard that all other companies are compared to. I’m sure there are companies that have more bells-and-whistles, but I’d be hard pressed to believe the extras would really be utilized. More importantly though, the integrations into other platforms or software is abundant, and what’s more is the integrations are very well developed to work smoothly and seamlessly together. Plain and simple: it doesn’t just work, it works very well. Review collected by and hosted on G2.com.

What do you dislike about BombBomb?

Although they integrate with many platforms there are many they don’t. However, that may have nothing to do with Bombbomb, but with the other companies. Also, they seem slow at bringing out new features, but my thoughts are if they were faster or brought out more, then the application wouldn’t be as smooth and would likely have more bugs or glitches. Finally, I feel the price is sort of high, especially with the difference in tiers and what you get. Oh also, I like the old logo & branding better rather than the updated branding, but if they did it why I presume they did it, I completely understand. Review collected by and hosted on G2.com.

What problems is BombBomb solving and how is that benefiting you?

BombBomb is solving the challenge of standing out against all the others in the competition, and more importantly building relationships and rapport with clients and business partners. They also provide a way to easily explain something through demonstration, which can be done and watched at different times rather than two or more parties having to coordinate a time together to make it happen. Review collected by and hosted on G2.com.

Response from Tim Gilbert of BombBomb

It's great to hear that BombBomb is helping you stand out in the competition and build strong relationships with clients and partners. We're committed to providing a valuable and effective tool for your business needs.