Blazeo Pros and Cons

We have been using Blazeo for several years for a live chat feature on our website and the response from customers has been great. We recently started using them for our inbound call center and it has really helped take the workload off of our receptionist and is great for after hours answering without the cost of hiring a 24/7 receptionist. I am very happy with the service. Review collected by and hosted on G2.com.

I haven't found any issues with the service. It has been an overall, great experience. Review collected by and hosted on G2.com.

Our company has been using Blazeo for over 10 years. We love the product and the service. It is a fantastic add on for SEM/SEO. The customer support has always been on point. Richelle always gets back to us and is able to answer our questions. We would and do recommend this service to all our clients. Review collected by and hosted on G2.com.

The API keeps breaking with our reporting software. Review collected by and hosted on G2.com.

Blazeo has been fantastic with helping me set up live chat on my clients' websites. My customer success specialist, Kylie Becton, is always very responsive and helpful with any issues. Review collected by and hosted on G2.com.

Sometimes the representatives mislabel what type of lead it is but it's always easily resolved. Review collected by and hosted on G2.com.

The phenomenal customer service that they provide Review collected by and hosted on G2.com.

Depending on who the live agent is answering the chat they don't always seem to follow the script. Review collected by and hosted on G2.com.

Excellent customer service and chat integration/implementation. Very friendly and helpful consultants. My Onboarding & Implementation Manager was Susan Moore. She did an excellent job for me. The service is very easy to use/manage. Review collected by and hosted on G2.com.

I have identified no specific complaints or issues. I'm fairly new to the service. All is working well so far. Review collected by and hosted on G2.com.

Conversion is way better with Blazo. We have received way more leads. Review collected by and hosted on G2.com.

Sometimes the Live Person is not reading what the chat person is actually wanting and it seems like a bot behind the chat. Review collected by and hosted on G2.com.

I liked the apex chat to generate leads without the availability of a real person. we can easily grab the notification of the form filled by the user. And we can easily get the email & name & can contact the person later. Review collected by and hosted on G2.com.

UI is not as good as it is to be. Sometimes it's frustrating for the user to get the modal popup & the bubbler on the mobile but the goo d part Is that we can remove that bubble from the mobile phone easily. Review collected by and hosted on G2.com.

Its easy to use. Adding their code on the website is easy. They prepare an exhaustive data bank of questions that gets made before they start taking chats. Review collected by and hosted on G2.com.

Depending on the industry, it can be tricky for chat service providers to take questions on your behalf. For the medicine/pharma industry, it's a better idea to manage chat inhouse and any deviation from the knowledge bank they create leads to a IDK chat. Review collected by and hosted on G2.com.

Being able to chat with customers effectively without technical issues Review collected by and hosted on G2.com.

Nothing I dislike so far. It accomplishes what I need it to do Review collected by and hosted on G2.com.

Each chat agent is super helpful with any potential lead. They do a great job of evaluating the problem and eliciting thorough answers which can be difficult in a legal environment. Their customer service is always top-notch. I have also always been impressed by the speed at which the transcripts arrive to us and allow us to engage the customer. Review collected by and hosted on G2.com.

We recently switched website providers, so my only dislike is that our new providers are not carrying ApexChat. Otherwise, I cannot think of anything Apexchat could do differently. We've been very happy. Review collected by and hosted on G2.com.