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I use Blackbaud CRM for donor and alumni record management
40 Blackbaud CRM Reviews
Overall Review Sentiment for Blackbaud CRM
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We used Blackbaud's CRM because it's billed as a catch-all tool for nonprofits/advocacy work. While some software requires various accounts to access different tools, Blackbaud is one login for multiple programs. It hooked to our CRM and allowed us to connect ticketing and membership options more easily to web content. Review collected by and hosted on G2.com.
We disliked most of the interface. If you've used any other modern CRM you'll notice the outdated admin interface, complicated information structure, and few tools to support new admins. Blackbaud's CRM is not a good product for any organization without a web developer on staff. Tool broke constantly and are not intuitive for admins. Review collected by and hosted on G2.com.
Blackbaud CRM helps to solve essential issues for advancement including a responsive email system and many partnerships with other programs that make the CRM experience much easier Review collected by and hosted on G2.com.
Some of the processes and entry are cumbersome for Blackbaud. There could possibly be a more tech savvy way to update the database. Review collected by and hosted on G2.com.
I think that Blackbaud is easy to use and it is easily taught to others Review collected by and hosted on G2.com.
There are some things that you can only do in the database version. Review collected by and hosted on G2.com.
Very little. If it worked adequately, Lead tracking would be amazing. Review collected by and hosted on G2.com.
BB gives too much control to the end-user. The software lacks in many vital areas such as building and tracking lead campaigns, inability to link campaigns to leads/schools, inconsistencies with website apps linking and having end users run into constant issues, the end-of-year rollover is very messy and has too many steps, and it does not allow you to create/assign tasks to team mates on lead follow-up. Salesforce is 10000% better than this software. In addition, if you want to get out of your contract, it is virtually impossible. They will NOT accommodate you in any way and will even argue that the issues with the software are user error. They are extremely rude and take hours, even days to resolve your ticket. Most of the time, the ticket is closed and you will get an email stating it's closed due to "not able to replicate the issue", even though you're still experiencing the problem. Please do not waste your companies/schools' money on this product. I would much rather pay a little more to use Salesforce, then to deal with all the troubles you will have with Blackbaud. Review collected by and hosted on G2.com.
Blackbaud is easy to navigate. I love that it has the option for such detailed profiles for each constituent. Review collected by and hosted on G2.com.
The reports in Blackbaud are sometimes hard to pull. The reporting side is not very easy to navigate. Review collected by and hosted on G2.com.
Simple to use, ability to extract information and pull reports Review collected by and hosted on G2.com.
Handling of soft credits - need to create various types of soft credit (between family members, between individual and private business etc) Review collected by and hosted on G2.com.
I love that staff can track communications and relationships with our donors and we can look up historical data Review collected by and hosted on G2.com.
Crm takes forever to get used to. Sometimes It seems like way too much work for a little payout. Review collected by and hosted on G2.com.
Blackbaud offers an array of tools from Raiser's Edge, NXT, Merchant Services, WordPress, Online Express, Luminate Online. Their new NXT tool allows you to see donor data in a very attractive format with charts, graphs, reminders to reach out to donors. Raiser's offers reports, online express for easy donation pages, email pages. They have WordPress templates to use for your website that are easy to customize. Gifts from online express are easy to pull up and it's easy to put in a batch and create donor records. Review collected by and hosted on G2.com.
They are very pricey and any new addition always requires extra cost. Sometimes the data in the dashboard doesn't match with data in NXT. For example, consecutive donors years are sometimes different in NXT and sometimes data in queries varies from data in reports and the dashboard. Customer service sometimes takes a while to get back to you especially about issues with your WordPress site. Their Team Builder crowdfunding tool is very difficult to execute. It takes a long time to read many knowledge base articles and to learn how to create fundraising pages. It's kind of an outdated platform. Review collected by and hosted on G2.com.
Blackbaud CRM is fairly intuitive, but I really like that it keeps a "Recently Accessed" list on my left task bar. I'm constantly switching between constituents and it's great to not type them in the search box over and over again. Review collected by and hosted on G2.com.
Because I work with alumni and donors, I tend to do a lot of research on them. It would be great to have a space within Blackbaud to link their social media accounts or research/professional links. This would tie in all pertinent information rather than just quick demographical type things. Review collected by and hosted on G2.com.
