BigTime Projector Reviews & Product Details - Page 2

Most PSAs take a lot of time and effort to integrate and use within the business. Projector is easily the most flexible PSA that I've worked with (used the top 3 of 5 in the past) in that you can modify almost anything without doing tons of development like in the competition. Also, being a standalone platform instead of being an integrated/partner solution that sits on SaaS that you have to license first, which doubles the cost annually. Review collected by and hosted on G2.com.

So much feature functionality has been added over the years that the UI needs to be reimagined. Some of the documentation is dated but still accurate. Once you get into the management portal and projector web, and work in it a lot, it becomes second nature, but the learning curve is pretty steep the first few times though. Invoice report/template editing is cumbersome. Invoice management functions could be more clear, such as outstanding invoices by date range (function of AR, but the data is present in Projector to display) and categorize based on net terms, would be a large help - as visualizing this information can be tough without customization of your financial systems. Review collected by and hosted on G2.com.

The reporting - including the ability to leverage PowerBI for reporting - is very compelling. The reporting allows us to look across the business and dive deep into a project's performance. Review collected by and hosted on G2.com.

Due to Projector's broad capabilities, it can take some time to become an expert in the tool. Review collected by and hosted on G2.com.

The customer service and support are great - questions and clarifications are answered quickly. Review collected by and hosted on G2.com.

The audit functions and external connectors are lacking. Would like to see more functionality to ensure proper execution of tasks. Review collected by and hosted on G2.com.

The best part of Projector is the transparency and scalability of the project. It can go as deep as MS project and manage time at the task level. Reporting and analysis functionality is key to the discovery of where your utilization can be spent. Review collected by and hosted on G2.com.

The complexity of the ADMINISTRATION feature. There is a lot to understand about how to grant access and the ability to modify account details. Review collected by and hosted on G2.com.

Support: Very responsive to all support requests. Engineers provide email support, as well as phone or consulting as needed.

QuickBooks and Accounting: High marks for Accounting functions.

Time Reporting: Easily adaptable across the organization, time reporting essentials are straightforward and easy to use.

Sales: Our representative is very responsive. He is keen to the consulting world and actively seeks to understand any and all challenges we face with product adoption. We understand the roadmap for the product, and are eager to reap the many benefits of the upcoming and future features. Review collected by and hosted on G2.com.

The Project Management functions are cumbersome or non-existent. Unlike competitors that do a great job at task planning, project scheduling, and collaboration tools with teams and customers, Projector PSA falls short in this area.

The web interface is far more modern than the desktop version - although we spend most of our time in the desktop version for administration. I would like to see a full sunset of the desktop version and faster adoption of web based features and functions. The project health, project management and balanced scorecard functions will be key in order to compete with any company seeking a full service product to meet both fiscal and project management needs. Projector simply isn't there yet, but I believe they are headed in this direction. Review collected by and hosted on G2.com.

We have been receiving prompt support from projector when we come across any issues, particularly when you can't find some straight answers from their support articles, so we are happy there are always someone there from their team to help. Also we receive prompt responses from their end as well. So far we are happy using projector and their services. Review collected by and hosted on G2.com.

There are new web version of projector and some features are still being added to web version. Hopefully, the web version will eventually have all features same as the management portal version (desktop version). Review collected by and hosted on G2.com.

It's built for professional services. The system understands the nuances of quoting, delivering and invoicing for professional services. Review collected by and hosted on G2.com.

Nothing. The product contains everything we need and it keeps improving! Review collected by and hosted on G2.com.

Projector is one of our core line of business applications and is integral to our operations. It facilitates resource planning, project/task management, invoicing, revenue recognition, invoicing, and project analytics. The real strength is the engine that powers revenue recognition. The advanced logic leveraged is compelling and something I have not seen in other systems; and their Support team is amazing - incredibly responsive to questions and issues! Review collected by and hosted on G2.com.

The functionality to manage tasks and project plans in the desktop application is cumbersome. I know it is on Projector's roadmap, but it needs to be implemented in the web-version, and it needs to include a UI that is intuitive and easy to manipulate. Review collected by and hosted on G2.com.

- Can handle almost every possible use case a PS firm could have

- Incredible staff across their organization

- Great implementation process

- Roadmap looks great Review collected by and hosted on G2.com.

- UI is clunky/unintuitive at places, but they are making steps to fix that (about to roll out a new experience)

- The problem with any software that is so robust is there can be a learning curve to figure the right processes for your business

- Time tracking features are not on par with other solutions. Review collected by and hosted on G2.com.

Projector PSA is an excellent tool that has allowed us to utilize resources fully. It is a very robust system that has outstanding customer support. In addition, it integrates with our financial software. Review collected by and hosted on G2.com.

Our company is very satisfied with Projector PSA. Review collected by and hosted on G2.com.