The best aspect of having a BigLeaf is the seemless transition between internet providers in real time. If is amazing how the BigLeaf is able to handle multiple ISPs and determine which connection is best for the given practice. Review collected by and hosted on G2.com.
There are honestly no dislikes I have to share regarding the BIgLeaf service. The biggest gripe I have is not deciding to get the service sooner. Review collected by and hosted on G2.com.
72 out of 73 Total Reviews for Bigleaf Networks
Overall Review Sentiment for Bigleaf Networks
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The most helpful thing about Bigleaf is that it's very easy to setup and is very reliable. Review collected by and hosted on G2.com.
I really can't think of any reason why I dislike Bigleaf. Review collected by and hosted on G2.com.
Service is what brings us back to Bigleaf Networks. The prices are good, the reliability of the product is great, the benefits are outstanding and most importantly the service is what brings us back. Review collected by and hosted on G2.com.
It is tough for us to get a quote to add new clients or upgrade surrent clients. Review collected by and hosted on G2.com.
I deal with a lot of vendors for support. In my role, I also deal with a lot of companies to configure B2B communications (EDI/XML/JSON). Of everyone I deal with, Big Leaf tech support is ALWAYS first in my mind of a company that will resolve my issue on the first call and within 5 minutes. They don't transfer me to someone smarter, or take down a note and have someone call back within 4 hours. They are always staffed with very knowledgeable support staff at the ready right now. This includes 10pm on a thursday as well as 3am on a Sunday. Their support is impressive in this day and age. In the five years they've been our SDWan provider we've only needed to call them five or six times. They have a great product and they support it amazingly well. Review collected by and hosted on G2.com.
It's not free, but it's worth every penny. Review collected by and hosted on G2.com.
I have been using Bigleaf since 2015. It has been the best experience of any tech / telecom service I have ever used. The service is incredibly stable. It ships plug and play, and you can literally set it and forget. On the off chance you have an issue, their support team has always been easy to reach and quick to assist and ensure you're back online. They also send proactive alerts if a router is at risk of failure so they can overnight a replacement to avoid downtime. They have even gone above and beyond when dealing with WAN issues that are beyond their scope of support. I have never even looked into another SD-WAN service and strongly recommend Bigleaf to every single customer. Review collected by and hosted on G2.com.
Some customers raise questions on the throughput based subscriptions plans. I have never had an issue with this in real world use though. The QoS is exceptionally good and automatically prioritizes real time communications and other critical sensitive traffic. And if you saturate your througput regularly you'll be notified to consider increasing or otherwise addressing it. Review collected by and hosted on G2.com.
When I call support at Bigleaf they answer the phone & handle my request on the spot. The other thing that is a great benefit - they provide the IPs which makes networks more flexible. Plug & play! Review collected by and hosted on G2.com.
It would be great if there were further security options to add to the service. Review collected by and hosted on G2.com.
Bigleaf has been a stable in our portfolio for 8 years, it has proven to be the easiest to deploy SDWAN solution we have found. Their ability to maintain IP addresses no matter what carriers are attached has proven to be invaluable for some customers! The ease of implementation is key! Review collected by and hosted on G2.com.
It would be great if Bigleaf provided some option for basic Firewall security concepts in the device. Review collected by and hosted on G2.com.
I like Bigleaf because they helped my customer in a time of need. We needed to scramble to get a solution in plave and they savved the day! Review collected by and hosted on G2.com.
I think that there is very little to say about what I dislike. Bigleaf has a solid product and support sturture. Review collected by and hosted on G2.com.
We put off using SD WAN because of cost. We were able to implement Bigleaf Network for the right price. Review collected by and hosted on G2.com.
We have not had the necessity to be able to utilize our second internet provider that I know of. The beauty is this would be seamless to us and we will not know when the need arises. Review collected by and hosted on G2.com.
Very helpful & responsive sales team, knowledgeable support team, low prices and wide serviceability. Review collected by and hosted on G2.com.
I honesetly can't think of any downsides off the top of my head. That said, it would be nice if a broader range of speeds were offered (not a huge deal though). Review collected by and hosted on G2.com.
The Bigleaf team is very supportive and always available to offer assistance pre and post-sale. Review collected by and hosted on G2.com.
It's not really a dislike, but the solution is designed to be simple. The solution has limited security features so it's not a fit for every opportunity. Review collected by and hosted on G2.com.
