Between Reviews & Product Details

Our store associates have been re-energized since we’ve introduced Supersales. Even on slow days in store or during the pandemic, our team was busy talking and helping customers via live video. We’ve actually had people compete to be the first one to respond to an incoming video call.

Our customers also really love seeing our furniture or color and material samples on video while being able to ask specific questions. Review collected by and hosted on G2.com.

Right now there is no way to control call routing, but Supersales team mentioned they are working on it. Review collected by and hosted on G2.com.

We wanted to test live video chat on our site in order to increase how much customers were spending online as there way a very significant gap between in-store average check size and online.

We’ve decided to try Supersales after we’ve already had experience with their competitors. Immediately upon installation we noticed our sales team got excited and really involved, which for us was really important. Review collected by and hosted on G2.com.

Nothing, we are extremely satisfied with the product and support we get from Supersales. Review collected by and hosted on G2.com.

I absolutely love Supersales! We’ve only been using it for a few months, but I am already a huge fan. It is really easy to integrate and get started. I never thought we could offer live video shopping to our customers with very little effort on our end.

Supesales team has been super responsive and has gone above and beyond in ensuring our sales associates felt comfortable using the app.

I highly recommend Supersales to any retail and e-commerce business wanting to offer a better online shopping experience. Review collected by and hosted on G2.com.

Nothing so far. Both support and the product are great. Review collected by and hosted on G2.com.

As a sales person, I like using Supersales a lot. The app is really straightforward and easy to use. I am able to help a lot more customers in a few hours than I typically do on the shopping floor. It’s actually pretty fun to use, and I am hoping my company continues offering live video chat. Review collected by and hosted on G2.com.

It took me some time to get used to not seeing the customer, but them seeing me. Review collected by and hosted on G2.com.

I like how quickly it can be integrated anywhere on the site.

Would recommend anyone considering live video chat to try Supersales. Review collected by and hosted on G2.com.

We didn't have any issues so far, the app works perfectly both on the customer's and our end. Review collected by and hosted on G2.com.

I like that it is a great experience for all parties. Works for sales associates and works for customers without an issue.

It is good to have easy access to video recordings for our training purposes.

The quality of video connection is the best on the market. Review collected by and hosted on G2.com.

So far so good, nothing to complain about. Review collected by and hosted on G2.com.

It's like FaceTime for business! It's a brilliant idea. I love the seamless customer experience of instantly calling in right from the product page. And it is awesome that we can see exactly which page the customer is browsing so there is very little room for misunderstanding. Review collected by and hosted on G2.com.

I think the product is great as it is, but I am looking forward to seeing what else is on the roadmap. Review collected by and hosted on G2.com.

Like most e-commerce players in extremely competitive market, we need to be creative at delighting our customers and making sure they get the best experience not being able to check out the products offline.

I am so grateful we've discovered Supersales. Our customers have appreciated the opportunity to chat with a product expert and actually see items in real life before making a purchase.

We will definitely continue using Supersales and believe it's our strong competitive advantage! Review collected by and hosted on G2.com.

Nothing, really. Very supportive CX team, seamless implementation, great experience overall. Review collected by and hosted on G2.com.

Simplicity and the quality of the video that is fantastic.

It is also very flexible. You can choose any shape or form to add the live video functionality to your site. Review collected by and hosted on G2.com.

Nothing really, the team has been quickly resolving any issues we had. Review collected by and hosted on G2.com.

Great video and sound quality, easy UI and customer support. The sales team has been getting a lot of positive feedback from prospects. Review collected by and hosted on G2.com.

Needs more options to interact with the customer after the video call is over. It would be amazing to be able to integrate this into the live text chat we have. Review collected by and hosted on G2.com.