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Bettermode Reviews & Product Details - Page 2

Bettermode Overview

What is Bettermode?

Bettermode is an all-in-one customer community platform designed to help businesses enhance customer experience, foster engagement, and cultivate meaningful relationships with their audience. This platform serves as a centralized hub for various teams within an organization, enabling them to collaborate effectively and leverage community insights to drive growth and satisfaction. Targeted towards product teams, customer support, marketing professionals, and community managers, Bettermode addresses a wide range of use cases. Product teams can harness the platform to gather valuable ideas and feedback directly from users, facilitating a more user-centered approach to product development. Customer support and success teams can create resource centers and knowledge bases, empowering customers with self-service options and reducing the volume of support inquiries. Marketing teams benefit from the ability to communicate directly with customers, organize events, and scale content generation, ensuring that their messaging resonates and engages effectively. Key features of Bettermode include embeddable widgets, a modern design aesthetic, and a comprehensive API that allows for seamless integration with popular tools. The platform also incorporates gamification elements, which can enhance user engagement by rewarding participation and contributions. Direct messaging capabilities foster communication among community members, while granular analytics provide insights into user behavior and engagement levels. Powerful moderation tools ensure that community interactions remain constructive and aligned with brand values. One of the standout features of Bettermode is its design studio, which empowers users to create custom layouts without the need for coding skills. The no-code, block-based page builder simplifies the process of community building, allowing users to select from a variety of professionally designed templates or create their own tailored to specific needs. This flexibility ensures that businesses can maintain a unique brand identity while effectively meeting their community's requirements. Overall, Bettermode offers a comprehensive solution for organizations looking to build and manage vibrant customer communities that drive engagement and loyalty.

Bettermode Details
Product Website
Languages Supported
German, English, French, Italian, Japanese, Korean, Dutch, Portuguese, Spanish, Turkish, Chinese (Simplified), Chinese (Traditional)
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Product Description

Bettermode is an all-in-one community engagement platform designed to help businesses streamline the customer experience and build better relationships.

How do you position yourself against your competitors?

Bettermode is popular for its unmatched level of customization, rich app ecosystem, third-party integrations, and premade templates that simplify community building.

It is an enterprise-ready solution that offers security best practices, built-in user reporting, GDPR & SOC compliance, and complete data protection.


Seller Details
Company Website
Year Founded
2018
HQ Location
Toronto, Ontario
Twitter
@BettermodeHQ
6,264 Twitter followers
LinkedIn® Page
www.linkedin.com
28 employees on LinkedIn®
Description

Bettermode is an all-in-one customer community platform that helps businesses streamline the customer experience, build stronger customer relationships, and improve retention. The platform offers a unified set of engagement tools, including holistic analytics, robust customization options, a rich app ecosystem, and embed tools.With Bettermode, businesses can speed up community building using templates for spaces such as discussions, Q&A, events, groups, and help center.Bettermode is trusted by thousands of businesses, including IBM, ASUS, ConvertKit, and Leboncoin. Join the growing number of companies building communities with Bettermode to take their customer engagement to the next level!


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Overview Provided by:

Recent Bettermode Reviews

Felipe M.
FM
Felipe M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Highly customizable platform with a beautiful design"
It has a nice design, it can be customized as a completely white label social network, and you can create different spaces. What I like the most ar...
Huub S.
HS
Huub S.Small-Business (50 or fewer emp.)
5.0 out of 5
"best low/no code option to start a community portal"
intuitive design and interface, great customer support, vibrant creator community
Daniel D.
DD
Daniel D.Small-Business (50 or fewer emp.)
4.5 out of 5
"Built/personalised my own Social Network/Community Platform using Bettermode"
Helpful templates to get you started, then very easy to customise and make our own. Some easy to follow articles and videos to help us make the mos...
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0 people requested security information

Bettermode Media

Bettermode Demo - Customer Community
Everything you need to create a powerful customer community.
Bettermode Demo - Fully customizable
An unmatched level of customization. Go beyond basic branding. Select, arrange, and configure blocks to build your unique layout with zero coding.
Bettermode Demo - Self-service solutions
Empower your customers to help peers and find solutions from a robust knowledge base.
Bettermode Demo - Ideation and feedback tools
Empower your customers to share their ideas, and get the insights you need to build a better product

Official Downloads

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Video Reviews

107 Bettermode Reviews

4.6 out of 5
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107 Bettermode Reviews
4.6 out of 5
107 Bettermode Reviews
4.6 out of 5

Bettermode Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BettermodeQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Roesana A.
RA
COO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Bettermode?

I like the constant changes to the software and the easy way to make changes. Awesome product! Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

I have to acces my account through google chrome instead of an bettermode app. Review collected by and hosted on G2.com.

What problems is Bettermode solving and how is that benefiting you?

To better use our community group. Review collected by and hosted on G2.com.

Ivana S.
IS
Customer Success Specialist
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about Bettermode?

Bettermode was the first tool I used actively for testing out and building a community. It was very easy to get around the tool and the interface is amazing. The implementation of my desired spaces and pages was very quick and successful. The customer support team is helpful and very responsive. I hope for continuous usage and I would always pick Bettermode for any future projects in regards to community setup and maintenance. Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

Currently, I can not see any downsides, to be honest, everything is working well. Maybe having a mobile app would be helpful for the admins and the users as well. Review collected by and hosted on G2.com.

What problems is Bettermode solving and how is that benefiting you?

Bettermode is providing each business with the opportunity to maintain a very effective and proactive community. It lowers the amount of work and effort to keep your customers engaged. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Bettermode?

The best thing about Bettermode is that I was able to offer my customers a platform that looks professional and is easy to use in a relatively short time and without tutorials.

Furthermore, as a programmer, I can implement all additional wishes and functions relatively easily with the custom code plugins.

In addition, bettermode itself offers a good evaluation of user behaviour and can work out-of-the-box with Google Analytics. Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

Sending the e-mail notification is problematic for me and my customers.

As the email template cannot be customised, there are several problems.

1) The notification is not displayed correctly in some email programmes such as Outlook.

2. the email is often filtered out by spam filters in the enterprise sector, e.g. because it contains a tracking pixel. Review collected by and hosted on G2.com.

What problems is Bettermode solving and how is that benefiting you?

Bettermode offers a quick and easy way to provide a platform for a community, both for experienced admins and for no-code admins. Review collected by and hosted on G2.com.

PS
Product Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Bettermode?

I've really enjoyed learning and using Bettermode. It's a great platform for building and hosting an online community. Lot's of features and it keeps getting better. I find the templates really great for seeing what is possible to create and also for innovative designs that I can incorporate into my own website. Customer support has been great also... they clearly use Bettermode for thier own community website, which is a great place to go for customer and community support. Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

Still missing some features but I've noticed that they continue (and seem dedicated to) add new features and continue to improve the user experience. Review collected by and hosted on G2.com.

What problems is Bettermode solving and how is that benefiting you?

Providing a community platform for developers to come, seek knowledge, share knowledge, stay up to date with the latest product features, provide feedback, etc. Review collected by and hosted on G2.com.

Verified User in Internet
AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Bettermode?

I absolutely love how easy Bettermode makes it to start your own community or even social media platform. It's so simple to get started with and build something semi-complex with, you choose how much it has on it. There are so many features and ways to use the platform that it makes it easy to get the exact experience you want. There's loads of integrations and possibilities with it. All in all it's a fantastic, easy to implement platform. Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

There is nothing I dislike about Bettermode. There's features I would like to see but I'm sure they'll come one day and either way they don't make me dislike it, they're just additional things I would like, such as the ability to make posts on your own profile vs in the community space as a whole. Review collected by and hosted on G2.com.

What problems is Bettermode solving and how is that benefiting you?

I wanted to make a social media platform for people in my industry to connect together easily and I can't code so Bettermode solved that potential problem for me and gave me the opportunity to make exactly what I want, how I want. Review collected by and hosted on G2.com.

Gustavo C.
GC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Bettermode?

I like how easy it is to use the platform and create everything on your own, without depending on a developer. I like the variety of space types and post formats. I like the integration with external links, such as Youtube, Spotify, Canva and others.

I love the possibility of mass actions through automation and filtering on the admin side.

Support is very present and responds quickly. In general, the platform has worked well and members of my community have been able to use it in a simple and objective way. Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

I think improvements and launching new tools take a long time. Some things, in my opinion, are simple to apply but have been asking for over a year and have never been implemented.

Example: possibility of scheduling a publication, possibility of adding more mandatory fields when registering new members, application of automatic tags using pre-configured keywords, being able to send a private message to all members without depending on external programs, such as Zapier.

And another pain I feel is the Reports and Analytics part. Today I can't download the report data into a spreadsheet, which would make it much easier to put together the report I make here. I miss a view of engagement and data by Tags. And today, when I add new members to a space, it disrupts the view of Active Members for the period, the Reports understands that adding New Members to a space as the number of Active Members for that day.

Another point is the lack of visibility into the delivery, opening and click rates of emails sent to members, such as notifications. And on this point, the delivery of posts from my community is very low, and with almost 5 thousand members, the average number of views per post is in the range of 20-30 views, which doesn't make sense. And because I don't have access to post delivery data or email notifications, I don't know how to act in this regard. Review collected by and hosted on G2.com.

What problems is Bettermode solving and how is that benefiting you?

Today bettermode made efficient management and execution of my brand's community possible. With almost 5 thousand members, we are able to communicate effectively with our customers and boost and train hundreds of service professionals here in Brazil, through content, events and exchanges in the Community.

I like how easy it is to use the platform and create everything on your own, without depending on a developer. I like the variety of space types and post formats. I like the integration with external links, such as Youtube, Spotify, Canva and others.

I love the possibility of mass actions through automation and filtering on the admin side.

Support is very present and responds quickly. In general, the platform has worked well and members of my community have been able to use it in a simple and objective way. Review collected by and hosted on G2.com.

PL
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Bettermode?

Bettermode is a very easy platform to use, both for Admins and users. The interface is clean and easily configurable. In terms of establishing an easy to use community for our clients, Bettermode has fit like a glove!

The Bettermode support team are very helpful regarding improvements and even with specific requirements, they will try to make the upgrade when possible. Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

The analytics of Bettermode are relatively simple, which prompted us to explore integration with other data platforms for more detailed insights. While there was a slight inconvenience at some point when we were unable to export data directly, we found alternative solutions to address this challenge. Review collected by and hosted on G2.com.

What problems is Bettermode solving and how is that benefiting you?

Before starting with Bettermode, we came across a few community platforms, but none of them fitted our requirements of simplicity and effectiveness. Our community has a higher age range, with Bettermode we've seen quite a high engagement, which was seen as a challenge for us. This couldn't have been done, if not the smooth interface provided by Bettermode. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
EI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Bettermode?

Incredible product, super easy to use and customisable! Team is also amazing and support is great whenever you need it too! Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

As it's primarily focussed at web, would love for them to extend to build a full white-label native in-app community too in the future! Review collected by and hosted on G2.com.

What problems is Bettermode solving and how is that benefiting you?

Building the #1 running training community in the world! Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Bettermode?

I love all the features and flexibility in the platform, generally there's always a solution to cover our needs. Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

The changes implemented with out informing. In pricing, UI functions and operations. Review collected by and hosted on G2.com.

What problems is Bettermode solving and how is that benefiting you?

The community is vital for our design thinking processes, we engage with our partners to shape better products Review collected by and hosted on G2.com.

Annie F.
AF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Bettermode?

- The teams are always open to taking on feature suggestions

- They are continually building new features to add to your community

- I've experienced great support when needed, and quickly

- It's veru intuitve and customisable compared to their competitors Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

There's nothing I dislike about Bettermode. They are building quickly, which is one of the reasons why I chose them compared to their competitors, so I know that if I need a new feature, they will consider it or give a valid workaround. Review collected by and hosted on G2.com.

What problems is Bettermode solving and how is that benefiting you?

We needed to give our product users (and evenutally, the wider community in our industry) a place to connect with peers, find thought leadership, give and receive guidance, and somewhere to suggest new features and give feedback to our product teams. Bettermode does all that and more. We can wait to use more of the features, like Events and Podcasting spaces to showcase more to our community. Review collected by and hosted on G2.com.