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Bettermode Reviews & Product Details

Felipe M.
FM
Profesor de guitarra
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Bettermode?

It has a nice design, it can be customized as a completely white label social network, and you can create different spaces. What I like the most are the templates available to create a space, and of course, gamification, which is extremely important for me. Out of all similar products, this one is the most suitable for what I’m looking for, mainly because it’s a powerful tool and the price is right. I also want to highlight the customer support, which is very quick. Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

The downsides might be that the platform has a learning curve if it's your first time using it. At first, it's difficult to organize everything the way you like, but once you learn it, it becomes easy Review collected by and hosted on G2.com.

What problems is Bettermode solving and how is that benefiting you?

Bettermode is a great tool for helping answer customer questions because, being a community, I often don't have to respond myself, but other users do. Review collected by and hosted on G2.com.

Bettermode Overview

What is Bettermode?

Bettermode is an all-in-one customer community platform designed to help businesses enhance customer experience, foster engagement, and cultivate meaningful relationships with their audience. This platform serves as a centralized hub for various teams within an organization, enabling them to collaborate effectively and leverage community insights to drive growth and satisfaction. Targeted towards product teams, customer support, marketing professionals, and community managers, Bettermode addresses a wide range of use cases. Product teams can harness the platform to gather valuable ideas and feedback directly from users, facilitating a more user-centered approach to product development. Customer support and success teams can create resource centers and knowledge bases, empowering customers with self-service options and reducing the volume of support inquiries. Marketing teams benefit from the ability to communicate directly with customers, organize events, and scale content generation, ensuring that their messaging resonates and engages effectively. Key features of Bettermode include embeddable widgets, a modern design aesthetic, and a comprehensive API that allows for seamless integration with popular tools. The platform also incorporates gamification elements, which can enhance user engagement by rewarding participation and contributions. Direct messaging capabilities foster communication among community members, while granular analytics provide insights into user behavior and engagement levels. Powerful moderation tools ensure that community interactions remain constructive and aligned with brand values. One of the standout features of Bettermode is its design studio, which empowers users to create custom layouts without the need for coding skills. The no-code, block-based page builder simplifies the process of community building, allowing users to select from a variety of professionally designed templates or create their own tailored to specific needs. This flexibility ensures that businesses can maintain a unique brand identity while effectively meeting their community's requirements. Overall, Bettermode offers a comprehensive solution for organizations looking to build and manage vibrant customer communities that drive engagement and loyalty.

Bettermode Details
Product Website
Languages Supported
German, English, French, Italian, Japanese, Korean, Dutch, Portuguese, Spanish, Turkish, Chinese (Simplified), Chinese (Traditional)
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Product Description

Bettermode is an all-in-one community engagement platform designed to help businesses streamline the customer experience and build better relationships.

How do you position yourself against your competitors?

Bettermode is popular for its unmatched level of customization, rich app ecosystem, third-party integrations, and premade templates that simplify community building.

It is an enterprise-ready solution that offers security best practices, built-in user reporting, GDPR & SOC compliance, and complete data protection.


Seller Details
Company Website
Year Founded
2018
HQ Location
Toronto, Ontario
Twitter
@BettermodeHQ
6,264 Twitter followers
LinkedIn® Page
www.linkedin.com
28 employees on LinkedIn®
Description

Bettermode is an all-in-one customer community platform that helps businesses streamline the customer experience, build stronger customer relationships, and improve retention. The platform offers a unified set of engagement tools, including holistic analytics, robust customization options, a rich app ecosystem, and embed tools.With Bettermode, businesses can speed up community building using templates for spaces such as discussions, Q&A, events, groups, and help center.Bettermode is trusted by thousands of businesses, including IBM, ASUS, ConvertKit, and Leboncoin. Join the growing number of companies building communities with Bettermode to take their customer engagement to the next level!


MM
Overview Provided by:

Recent Bettermode Reviews

Felipe M.
FM
Felipe M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Highly customizable platform with a beautiful design"
It has a nice design, it can be customized as a completely white label social network, and you can create different spaces. What I like the most ar...
Huub S.
HS
Huub S.Small-Business (50 or fewer emp.)
5.0 out of 5
"best low/no code option to start a community portal"
intuitive design and interface, great customer support, vibrant creator community
Daniel D.
DD
Daniel D.Small-Business (50 or fewer emp.)
4.5 out of 5
"Built/personalised my own Social Network/Community Platform using Bettermode"
Helpful templates to get you started, then very easy to customise and make our own. Some easy to follow articles and videos to help us make the mos...
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0 people requested security information

Bettermode Media

Bettermode Demo - Customer Community
Everything you need to create a powerful customer community.
Bettermode Demo - Fully customizable
An unmatched level of customization. Go beyond basic branding. Select, arrange, and configure blocks to build your unique layout with zero coding.
Bettermode Demo - Self-service solutions
Empower your customers to help peers and find solutions from a robust knowledge base.
Bettermode Demo - Ideation and feedback tools
Empower your customers to share their ideas, and get the insights you need to build a better product

Official Downloads

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Video Reviews

106 out of 107 Total Reviews for Bettermode

4.6 out of 5
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106 out of 107 Total Reviews for Bettermode
4.6 out of 5
106 out of 107 Total Reviews for Bettermode
4.6 out of 5

Bettermode Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BettermodeQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Mathew B.
MB
CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Bettermode?

It's so simple to use, you get what are essentially building blocks to make your community platform with and then you can add more functionaility and custom features if you'd like to. I really like the design and layout of the platform and features, everything looks modern and clean. I love how you can make your own social media platform with Bettermode thanks to features like user profiles, messaging, and posts. I also love the team and community around Bettermode - Both are incredible. Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

This isn't a dislike, but I would love to see more social features included like group messaging and the ability to follow an account. But these aren't dislikes or hard requirements, I would just love to see this. Review collected by and hosted on G2.com.

What problems is Bettermode solving and how is that benefiting you?

The ability to easily make a self-branded community platform. My MUST have when using a platform is the ability to brand it entirely and make it completely about my brand. Bettermode does this insanely well and lets you make your platform exactly as you want it. It's incredible. Review collected by and hosted on G2.com.

Daniel D.
DD
Talent Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Bettermode?

Helpful templates to get you started, then very easy to customise and make our own. Some easy to follow articles and videos to help us make the most out of bettermode, and yes of course they have a community platform to network with others building on Bettermode. Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

Lot's of different add on options can feel confusing. You can add additional languages, CMS's and additional functionality costs extra charges but more functionality available to scale. Review collected by and hosted on G2.com.

What problems is Bettermode solving and how is that benefiting you?

Building on someone else's social network like Facebook, Meetup etc is just building on someone elses platform and you run the risk of being kicked off and losing everything. I want to own the data, and have the ability to personalise it for our community. Review collected by and hosted on G2.com.

LA
CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Bettermode?

Bettermode's utility lies in: Extensive customization (appearance, colors, functionalities and branding), Increased engagement through the variety of tools available: Forums, groups, events, live chats..., Statistics and integrations such as Make, Zapier... Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

Bettermode has one small drawback: we need to be able to convert our solution into a mobile app. Review collected by and hosted on G2.com.

What problems is Bettermode solving and how is that benefiting you?

Bettermode enabled us to get an MVP very quickly without going through the long development process. We were able to get a social network up and running in a matter of days, with the added benefit for our future users of a landing page in their own brand image.

This enabled us to have 2 solutions in one: a social network for businesses and a landing page for businesses. Review collected by and hosted on G2.com.

Verified User in Civic & Social Organization
AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Bettermode?

For our purposes, and our community, probably one of the most appealing aspects of Bettermode are the design tools and the editable CMS functionality.

There are other features of course that are equally as interesting, but these two really facilitate rapid development with the result being a very professional look and feel.

The integrations and ability to create custom apps is also quite useful to augment functionality and satisfy most any use case you can imagine. Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

I am not sure it is particular to Bettermode, but when one decides to use a no code platform there are always trade-offs.

If there are features you would like to add where an integration is not available or practical you have no choice but to add it to a wishlist and wait. Of course depending on the importance to your use case this can be a bit frustrating. Review collected by and hosted on G2.com.

What problems is Bettermode solving and how is that benefiting you?

We selected Bettermode to provide us with an online community building solution which would allow us to reduce our time to market.

From that perspective it has delivered and satisfied a large part of our expectations. Review collected by and hosted on G2.com.

WM
Production Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Bettermode?

We appreciated the ease of setting up bettermode, as well as for the users - you don't want people getting stuck in order to on-board. The site uses blocks to build conversation spaces and features. Bettermode was easy to customize and brand as part of a seamless experience across our site.

Good API's and capacity to link into a CMS for further engagement and discussions. Customer support has been great. Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

Community development can be demanding - today's community engagement extends across other platforms as well, you cannot expect it all to take place in your spaces - it would be great for Bettermode to offer some training in developing community across platforms - wherever your people are living online. Review collected by and hosted on G2.com.

What problems is Bettermode solving and how is that benefiting you?

Consolidating conversations and customer support in one area. Building community around artists and music. Review collected by and hosted on G2.com.

Scotty H.
SH
Director of Customer Success
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about Bettermode?

The platform offers user-friendly, step-by-step tutorial instructions for setting up your community, making the process simple and accessible. Additionally, there is a wealth of data and content available to guide you every step of the way. You don’t need to be a professional coder to create a well-designed and fully functional community. If you do encounter any issues, the support team is readily available to assist and help resolve them. Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

The information provided is highly valuable but can feel overwhelming at times. It's essential to have a clear understanding of the workflow structure you want to establish with your customers. Review collected by and hosted on G2.com.

What problems is Bettermode solving and how is that benefiting you?

Post-implementation engagement and support for our product with customers. Review collected by and hosted on G2.com.

Shawneda C.
SC
Author
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Bettermode?

Making a cookie free, non tracked community that looks better than the current iteration of mega platforms without losing the community building features that matter. Profiles and member to member messaging makes engagement between members easy.

Lots of features work well for product development and networks. The platform is a great option for a multi passionate influencer or brand with multiple divisions that have different audiences. Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

Learning to build on a new platform has a learning curve no matter what. It didn't take any longer than the average community building platform. With time and focus, you'll learn how to navigate and build the look you want. Nothing that would hinder you from using the platform. Review collected by and hosted on G2.com.

What problems is Bettermode solving and how is that benefiting you?

Creating a space for readers, customers, and future customers for the services and products created by Shawneda.com. Review collected by and hosted on G2.com.

Huub S.
HS
CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Bettermode?

intuitive design and interface, great customer support, vibrant creator community Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

Some features are missing to tailor our needs specifically Review collected by and hosted on G2.com.

What problems is Bettermode solving and how is that benefiting you?

it is bringing our community, Q&A and customer support, plus our premium features together under 1 roof. Review collected by and hosted on G2.com.

BK
Founder of I-VAL-U
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Bettermode?

Bettermode is intuitive and easy to bring your ideas alive! With it's pre-made templates, online guidance and great online support, I've launched my notion within a day and without any technical drama. Bettermode is suitable for simple ideas or for more complex ideas where developers can go crazy with advanced customizations and integrations.

I-VAL-U Bettermode

Bieay Kalicharan Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

That Bettermode wasn't here years ago. But patience is a virtue and it sure is. Review collected by and hosted on G2.com.

What problems is Bettermode solving and how is that benefiting you?

Bettermode is solving my interactions and actions with users, partners, clients and loyalty members. On top of that I can see all the great insights and reportings which is out of the box and in respect with legal legislations. Review collected by and hosted on G2.com.

Roesana A.
RA
COO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Bettermode?

I like the constant changes to the software and the easy way to make changes. Awesome product! Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

I have to acces my account through google chrome instead of an bettermode app. Review collected by and hosted on G2.com.

What problems is Bettermode solving and how is that benefiting you?

To better use our community group. Review collected by and hosted on G2.com.