Thank you, Marta, for your detailed review on G2. We're thrilled to hear that Basware is making your work easier and that features like the "Advanced search" are enhancing your daily tasks. We take pride in delivering a platform that provides our users with a convenient and efficient experience.

We've noted your concerns regarding system speed and the logout feature and will pass this onto Product Management. These are important areas for us, and we are committed to addressing these issues to ensure a smoother workflow for you.

Your insights are invaluable to us, and we encourage you to continue sharing your thoughts to help us improve and align with industry best practices.

Thank you for your insights, Leo. It's great to hear that our system is serving your spend management needs effectively. We value your feedback on user-friendliness and are actively working to enhance the user experience, specifically in areas like raising purchase requisitions. Your input is instrumental in helping us address this.

Thank you for your thoughtful review. We're delighted to hear that Basware has empowered you to focus on advanced tasks by simplifying the educational process for managers. The user experience is a cornerstone of our platform, and we're pleased that you find our tools suitable for both managerial and analytical needs.

We're also glad that Basware is resolving the integration challenge you faced with multiple systems. Having everything in one place not only streamlines the procurement-to-pay process but also fosters ease of use, irrespective of one's previous experience with invoice systems.

Your feedback on the purchasing part being somewhat difficult is noted, and while it may be an internal issue, we’re always keen on enhancing every aspect of our platform.

We encourage you to stay engaged and share any more insights you might have.

Thank you for sharing your experience with Basware and providing detailed feedback. Your observations, particularly on the 'work group' function and the challenges with auto-coding, are valuable. We will share these insights with our product management team as we continually aim to improve the user experience and better serve your needs.

Thank you for your review, Andrew. It's great to hear that you find Basware's invoice approval process and search functionality effective and user-friendly. Your feedback about the system timing out quickly is noted and will be shared with our development team as we aim to continuously improve our user experience.

Thank you for sharing your balanced perspective, Lucas. We're pleased to hear that Basware is contributing to your productivity by streamlining your invoice processing. Your feedback on the issues with automatic information reading and smart coding is valuable, and we will certainly direct these points to our development team as we continue to improve and evolve our solutions.

Thank you for taking the time to share your experience with Basware on G2. We're pleased to hear that you recognize the valuable insights our solutions offer in streamlining financial processes like procurement, accounts payable, and e-invoicing. Our mission is to provide our clients with the cutting-edge knowledge and tools they need for increased efficiency and reduced errors.

We appreciate your feedback regarding the pricing and licensing model. Basware is committed to being proactive in delivering value to our clients. Your input on costs provides us with strategic guidance that will help us refine our solutions to better align with various budgets.

It's rewarding to hear that our platform aids in enhancing collaboration with suppliers through features such as e-invoicing and supplier portals. Effective communication is crucial in facilitating smooth transactions and fostering healthy supplier relationships.

Your engagement with our product and your decision to share your insights are instrumental for us. As we continue to innovate, we encourage you to stay connected for the latest best practices and industry trends that Basware offers. If you have attended any of our previous events or webinars, we hope you found them insightful, and we invite you to participate in our future initiatives.

For any further queries or suggestions, we encourage you to reach out to our customer support or your designated client representative.

Thank you once again for your valuable input.

Hi Diego,

While we appreciate you taking the time to submit your feedback we are disappointed to hear you have had such a negative experience.

Addressing your main challenges with our solution:

Access to reports - This is set by the admin so we would recommend contacting the solution owner to discuss any issues you may be having and to see if this can be resolved.

AI, smart coding generating incorrect pricing and vendor selection - This should not be occurring so if this is an issue that is repeating itself please raise a ticket with our support team to resolve.

Once again please accept my apologies for your negative experience. If you would like to further discuss please dont hestitate to contact me directly.

Kind regards,

Rob

Thank you for highlighting Basware's user-friendly design and role-based accessibility in your G2 review. Your feedback on limitations for users with restricted access is invaluable, this is most likely due to restrictions set at the admin level, but we will look further into this.

I'm sorry to hear your experience isnt where it should be, perhaps if you could reach out to directly we can investigate what is going wrong. My email address is Robert.Wilson@basware.com