Basware Reviews & Product Details

What I like best about Basware is how it streamlines the P2P process. We use it for invoice processing across more than 30 countries, and the portal helps us meet e-invoicing requirements. Its automation, matching capabilities, and AI-driven features have improved invoice processing and PO imports from our ERP, with less manual work, better accuracy, and faster processing. Guardian automatically handles duplicate and other invalid submissions based on rules, so we spend less time on routine checks and can focus on exceptions and value-added activities. It helps improve invoice quality and compliance while reducing operational costs. We also followed the migration steps and moved over without issues, with support from Basware. Review collected by and hosted on G2.com.

I think Basware needs to improve Smart PDF Xerox a lot. There are a lot of human mistakes in invoice processing, especially with header data. It should follow SVG/DCG rules and check that the proper keywords are mapped. The e-invoicing service should also keep monitoring whether customer invoices are delivered correctly. There isn’t proper, on-time support. Review collected by and hosted on G2.com.

Basware is everywhere in our process. It helps with automatic invoice matching and processing, and it connects with various ERP systems. It’s also easy to allocate invoices using invoice assignment. We have a lot of options to automate the workflow through the Guardian process and automatic coding templates. On top of that, we use Insights to track productivity and performance reporting. Review collected by and hosted on G2.com.

Dislikes: As end users, most of the time we see incorrect data being captured in the header data, and we also run into PO matching issues. Review collected by and hosted on G2.com.

What do you like best about Basware?

What I value most about Basware is its ability to bring together all aspects of the procure-to-pay process into a single, efficient platform. Rather than one specific feature standing out, it's the combination of usability, integration capabilities, automation, and intelligence that delivers the greatest value.

From a UI/UX perspective, the platform is intuitive and easy to navigate for both occasional and power users. Tasks such as invoice review, matching, approvals, and exception handling are streamlined, helping teams process transactions quickly with minimal training.

The integration capabilities are one of Basware's strongest assets. Its ability to connect with ERP systems such as SAP and other enterprise applications enables seamless data flow across procurement, invoicing, and finance processes. This significantly reduces manual data entry, improves data consistency, and supports end-to-end automation.

In terms of performance, Basware handles high transaction volumes reliably while providing real-time visibility into invoice and procurement workflows. Automated matching, routing, and exception management help accelerate processing times and reduce operational bottlenecks.

From a pricing and ROI perspective, the value comes from reduced manual effort, improved invoice processing efficiency, faster approval cycles, and increased accuracy. Organizations can realize significant cost savings by automating repetitive tasks and minimizing processing errors.

The support and onboarding experience has also been positive. The documentation, support resources, and customer success teams help organizations adopt new functionality and resolve issues efficiently, making implementation and ongoing optimization smoother.

Finally, the platform's growing AI and intelligence capabilities help further enhance productivity by automating decision-making, identifying exceptions, improving matching accuracy, and providing insights that enable finance teams to focus on higher-value activities instead of administrative work.

Overall, Basware delivers value not because of a single feature, but because all of these capabilities work together to create an efficient, scalable, and intelligent accounts payable and procurement ecosystem. Review collected by and hosted on G2.com.

What do you dislike about Basware?

While Basware is a powerful and comprehensive platform, there are a few areas where the user experience could be improved. The biggest challenge is that some advanced configurations and troubleshooting activities require specialized knowledge, which can create a learning curve for new administrators and support teams.

Overall, my concerns are relatively minor compared to the value the platform provides. Most limitations are related to complexity and configuration rather than functionality, and they are common challenges for enterprise-grade procure-to-pay solutions. Review collected by and hosted on G2.com.

I like Basware's seamless integration with SAP, including SAP S4HANA, which lets multiple SAP instances connect easily. The intuitive user interface makes it simple for new team members to start using accounts payable with minimal training. I also appreciate the smart coding feature for non-PO invoices, using AI to automatically code things like GL accounts and cost centers, which reduces accounts payable touch points. The smart matching feature effectively handles three-way matchings for various types of purchase orders. Additionally, the standard SAP connectors made the initial setup very easy, reducing IT involvement and allowing the finance team to drive the project. These features offer high output with little training, essential for a big firm like ours. Review collected by and hosted on G2.com.

Right now, there's nothing specific. However, there's an area where Basware can improve, which is the non-PO coding, specifically for multiline invoices. While it's currently in development, automating the coding for multiline invoices would be beneficial for us and other customers. For single line invoices, it's working perfectly, but faster automation for multiple lines would be a big benefit for large firms like ours. Review collected by and hosted on G2.com.

On average, we process about 30,000 invoices per month, so we need a workflow that’s organized and managed in a single system. The P2P interface clearly displays the invoice workflow and routes each item to the next step in the process. It integrates with Workday, and we’ve also used Basware with other ERP solutions in the past.

The UI handles our volume well, and we rarely run into performance issues. Occasionally, invoices take longer to process than expected, but that isn’t typical. Overall, the system is competitively priced compared with similar AI, enterprise-scale invoice processing platforms, and support has been cooperative. There is fresh talent on the team and they continue to work hard to satisfy. Review collected by and hosted on G2.com.

In the past, we’ve had issues with their offshore support either not fully understanding the problem or not responding in a timely manner. Because of that, there are escalation paths that sometimes need to be used. Review collected by and hosted on G2.com.

I really appreciate Basware's quick help and clear instructions. The tool 'BaswareOne' is easy to use, and I can access it to easily review invoice delivery statuses. It's very convenient because Basware is reachable 24/7 via their ticketing system, which is straightforward to use. The communication from the Basware team has been clear, especially during the development stage, and they've provided detailed guidance on what needs to be done for UAT, which is really helpful. Review collected by and hosted on G2.com.

I'm not sure who is the KAM on Basware side for our company and sometimes I'm sending direct emails blind without receiving a response or waiting very long for it. It would be great to get the information if there is a direct KAM we can reach out to or if we always need to use the ticketing tool or contact form online. Sometimes our questions are not related directly to existing service but to questions about extending the service or setting up a new one. Review collected by and hosted on G2.com.

I use Basware to simplify invoice processing and supplier payment tracking. What I like most about Basware is its automation. It reduces manual work, speeds up approvals, and makes it easy to track invoices in one place. I also appreciate how the automation helps prevent missed approvals and keeps workflows moving without constant reminders, which saves time and improves overall efficiency. The initial setup was fairly smooth and the system was easy to adopt, especially after configuring workflows and user roles. Review collected by and hosted on G2.com.

The reporting tools could be more flexible, and some settings take a few extra steps to customize. A more streamlined user experience would make the platform even better. It would be helpful to have more customizable dashboards and simpler report creation options. Adding quicker access to frequently used features and reducing the number of clicks for common tasks would also improve the overall user experience. Review collected by and hosted on G2.com.

Basware gave us the opportunity to streamline our AP processes across multiple teams and countries. The AI integration is unmatched in terms of flexibility, and it helps us focus on real work rather than spending time on pure data-entry tasks. Review collected by and hosted on G2.com.

Maybe it lacks a bit of flexibility when it comes to adding or removing extra features in a clear, easy-to-use way for the user. Review collected by and hosted on G2.com.

As a manager, I work in Basware regularly to reference, verify, and approve invoices, and it has been a solid, dependable tool in our Accounts Payable process. One of the biggest benefits is the visibility it provides. Being able to quickly see invoice status, supporting documentation, and approval history makes it much easier to verify accuracy and keep things moving without unnecessary back-and-forth. Review collected by and hosted on G2.com.

The search functionality can be a bit challenging at times. Having to use all capital letters for certain searches isn’t very intuitive and can be frustrating, especially for users who are in the system frequently and need to move quickly. Improving the search to be more flexible and user-friendly would make day-to-day use more efficient. Review collected by and hosted on G2.com.

What I like most about Basware is its ability to streamline the entire procure-to-pay process. Features like automated invoice matching, approval workflows, and payment processing significantly reduce manual effort and errors. The system also provides good visibility into invoice status and approvals, which helps in timely payments and better control. Overall, it improves efficiency, compliance, and transparency in daily operations. Review collected by and hosted on G2.com.

While Basware is a strong procure-to-pay tool, some workflows are not very intuitive and require multiple steps for simple actions. The system can also feel slow at times, and certain error messages are not very clear, which makes troubleshooting difficult. Additionally, handling exceptions or changes—such as updating bank details or reprocessing invoices—often requires manual work, which could be improved with more flexibility and automation. Review collected by and hosted on G2.com.