EM

emanuel m.

AP Manager

Enterprise (> 1000 emp.)

5/26/2026

"Basware Strengthens Internal Controls and Spend Control"

4.5/5

What do you like best about Basware?

Basware supports alignment with Internal Controls and helps improve spend control. Review collected by and hosted on G2.com.

What do you dislike about Basware?

Smart PDF is on its way, but it still has some gaps that need improvement. Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

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Thank you so much for your review. Great to see we're solving your Invoice Lifecycle Management issues.

ND

Na'keisha D.

Accounts Payable Specialist

Enterprise (> 1000 emp.)

12/1/2025

"User-Friendly and Efficient for AP Specialists"

4/5

What do you like best about Basware?

I really appreciate how user-friendly Basware is. As an AP Specialist, it makes my daily tasks much easier and helps me accomplish my goals efficiently. Review collected by and hosted on G2.com.

What do you dislike about Basware?

Basware could improve by providing clearer error messages. I have noticed that invoices often get stuck in the queues, even when there is nothing actually wrong with them. As a result, I frequently have to manually intervene to clear these invoices from Basware. Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

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Thank you for the feedback.

It is good to hear the system supports daily AP work and helps teams stay productive.

The point about clearer error messages and stuck queues is valuable and highlights where smoother exception handling would reduce manual effort.

OH

Oscar H.

Mid-Market (51-1000 emp.)

3/5/2026

"Efficient AP Management, Needs Faster Email Integration"

4.5/5

What do you like best about Basware?

I like that you can filter on a lot of data and have a good overview of paid and unpaid invoices. This makes it much easier to avoid making faults. Review collected by and hosted on G2.com.

What do you dislike about Basware?

It takes very long to see invoices sent by email to Basware to see them in the system. Review collected by and hosted on G2.com.

SB

Shannon B.

AP Manager

Enterprise (> 1000 emp.)

12/12/2025

"Basware is definitely recommended."

5/5

What do you like best about Basware?

With Basware, our AP team has improved on accuracy, reduced work volumes, and secures leadership across global performances and procedures. With their SmartPDF feature, the system is adapting to our invoices on a daily basis. Their customer support team has been very supportive to our unique needs. Review collected by and hosted on G2.com.

What do you dislike about Basware?

I feel Basware can be more transparent on features and updates available to us. Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

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Thank you for the recommendation.

It is good to hear accuracy has improved and workloads have dropped across global teams, with SmartPDF adapting through daily use.

For visibility into new features and updates, you can follow our blog here: https://blog.basware.com/en/tag/ap-automation

.

You can also join customer events where the AI roadmap and upcoming capabilities are covered in more detail: https://www.basware.com/en/events?sol=for%20customers

UH

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

2/2/2026

"Clear, Quick to Learn, and Great SAP Integration"

5/5

What do you like best about Basware?

The menu is very clear and really quick to learn. Coming from different programs is no problem at all. It’s also very well integrated with SAP, which is great since I’m using it daily. Review collected by and hosted on G2.com.

What do you dislike about Basware?

I think there is no a thing that I dislike, maybe only the graphics of overall Basware should be updated so the experience will be better :D Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

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Thank you for sharing your experience.

It is good to hear onboarding was smooth and switching from other tools was straightforward.

We also appreciate the note on visual design. Feedback like this helps guide future updates.

UA

Verified User in Accounting

Small-Business (50 or fewer emp.)

5/12/2022

"Basware is really useful software for AP process"

4.5/5

What do you like best about Basware?

It is very simple and easy to use for anyone who dose not have idea of this software Review collected by and hosted on G2.com.

What do you dislike about Basware?

It gets logged off even when you are not using it for shorter period Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

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Thank you for sharing your feedback.

It is good to hear the system feels approachable, even for first time users.

UF

Verified User in Food Production

Enterprise (> 1000 emp.)

1/22/2026

"Smart Invoice Scraping and Clean Interface That Streamlines Coding"

4/5

What do you like best about Basware?

Robot tool scraping the info from the invoices and suggesting the coding based on the previous postings, cleanness of the interface Review collected by and hosted on G2.com.

What do you dislike about Basware?

Multiple steps needed to properly use the search option Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

edit

Thank you for the review.

It is good to hear data capture and coding suggestions support accuracy and speed in daily work.

The feedback on search steps is helpful, especially for users who rely on it often.

UA

Verified User in Accounting

Enterprise (> 1000 emp.)

12/4/2025

"Easy Invoicing, But Needs Better Code Search Options"

3.5/5

What do you like best about Basware?

The convenience of taking care of invoices with a few clicks on the screen and being done with it. Review collected by and hosted on G2.com.

What do you dislike about Basware?

I would appreciate it if the system included a wider range of words when searching for the best code to use for invoicing. This would make it easier to find the most suitable code. Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

edit

Thank you for the feedback.

It is good to hear invoice handling feels quick and straightforward in day to day use.

The suggestion on broader search terms for coding is helpful and points to a clear way to speed up selection.

AA

Verified User in Accounting

Enterprise (> 1000 emp.)

12/2/2025

"Flexible Cloud Solution Without License Limits"

4/5

What do you like best about Basware?

What I appreciate most about Basware is that it operates as a cloud solution, which means there are no license limitations. Review collected by and hosted on G2.com.

What do you dislike about Basware?

The support could be improved, as it often takes a long time for issues to be addressed and resolved. Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

edit

Thank you for sharing your experience.

It is good to hear the cloud model supports broad access without license constraints.

The note on response times is important and helps highlight where support expectations need to be met more consistently.

UC

Verified User in Construction

Enterprise (> 1000 emp.)

12/1/2025

"Effortless Invoice Processing and User-Friendly Experience"

4/5

What do you like best about Basware?

Easy to use, efficiency for invoices processing Review collected by and hosted on G2.com.

What do you dislike about Basware?

Can not recognize hand written numbers. Need more training for learning the new features. Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

edit

Thank you for the review.

It is good to hear invoice processing feels efficient and straightforward for everyday use.

Thank you for the feedback on handwritten data capture and feature training.

Basware Reviews (126)

Basware Reviews (126)

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