Balto is not the only option for Contact Center Quality Assurance Software. Explore other competing options and alternatives. Contact Center Quality Assurance Software is a widely used technology, and many people are seeking high quality, top rated software solutions with calibration, training, and compliance. Other important factors to consider when researching alternatives to Balto include customer service. The best overall Balto alternative is Gong. Other similar apps like Balto are Observe.AI, Chorus by ZoomInfo, Abstrakt Software, and CallMiner Eureka. Balto alternatives can be found in Contact Center Quality Assurance Software but may also be in Conversation Intelligence Software or Speech Analytics Software.
The patented Gong Revenue Intelligence Platform™ captures and understands every customer interaction, then delivers insights at scale, empowering revenue teams to make decisions based on data instead of opinions.
Observe.AI is the Conversation Intelligence Platform for Contact Centers that uncovers insights from 100% of customer interactions to maximize frontline team performance and drive outcomes across the business, from more sales to higher retention and better compliance.
Chorus.ai is a leading conversation intelligence platform; it transcribes and analyzes sales meetings in real-time.
Abstrakt provides real-time call guidance and automated QA software that helps contact centers ensure compliance and mitigate risk. Abstrakt utilizes automated playbooks and real-time recommended responses to ensure your agents always say the right thing on calls. Plus with real-time call scoring within seconds after the call, Abstrakt decreases the need for manual QA.
CallMiner Eureka is a solution that helps call centers through text and speech analytics and insights from automated analysis of communications between you and your customers across multiple channels.
Gryphon automatically captures and analyzes all sales activity from any phone and turns it into actionable insight. Understand the behaviors that get results with 100 % accuracy through real time visibility into your rep’s phone -based activity from any location. Our targeted speech analytics identifies the techniques and phrases used by your top performers allowing sales leaders to raise the performance of every rep on their team.
Salesloft powers durable revenue growth for the world’s most demanding companies. Salesloft’s industry-leading Revenue Orchestration Platform uses purpose-built AI to help market-facing teams prioritize and take action on what matters most, from first touch to upsell and renewal. More than 5,000 customers including Google, 3M, IBM, Shopify, Square, and Cisco gain a performance force multiplier with Salesloft by shifting to a durable revenue engagement model, helping them solve the complexities of modern B2B sales and unlock revenue efficiency.