Top 10 Balto Alternatives & Competitors

Top 10 Alternatives to Balto Recently Reviewed By G2 Community

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Observe.AI
By Observe.AI
4.6/5
(233)
Product Description
Observe.AI is the Conversation Intelligence Platform for Contact Centers that uncovers insights from 100% of customer interactions to maximize frontline team performance and drive outcomes across the business, from more sales to higher retention and better compliance.
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Reviewers say compared to Balto, Observe.AI is:
Slower to reach roi
Categories in common with Balto:
AI Customer Support Agents
AI Agents For Business Operations
Contact Center Quality Assurance
Speech Analytics
Conversation Intelligence

Gong
By Gong
4.7/5
(6,659)
Product Description
The patented Gong Revenue Intelligence Platform™ captures and understands every customer interaction, then delivers insights at scale, empowering revenue teams to make decisions based on data instead of opinions.
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Categories in common with Balto:
Conversation Intelligence
Sales Coaching

NiCE CXone
By NiCE
4.3/5
(1,730)
Product Description
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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Reviewers say compared to Balto, NiCE CXone is:
Slower to reach roi
Categories in common with Balto:
AI Customer Support Agents
Contact Center Quality Assurance
Speech Analytics

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CallMiner Eureka
By CallMiner
4.5/5
(228)
Product Description
CallMiner Eureka is an end-to-end CX automation platform, combining AI-powered conversation intelligence with advanced automation and agent augmentation to improve customer experience and reduce operational costs
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Reviewers say compared to Balto, CallMiner Eureka is:
Slower to reach roi
Categories in common with Balto:
Contact Center Quality Assurance
Speech Analytics
Conversation Intelligence

Salesken
By Salesken
4.9/5
(396)
Product Description
Conversational Intelligence for sales teams to sell better
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Reviewers say compared to Balto, Salesken is:
Easier to admin
Better at meeting requirements
Better at support
Categories in common with Balto:
Conversation Intelligence
Sales Coaching

Convin.ai
By Convin
4.7/5
(549)
Product Description
Convin is an AI-backed Full-Stack Conversations QA platform for contact centers.
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Reviewers say compared to Balto, Convin.ai is:
More expensive
Categories in common with Balto:
Contact Center Quality Assurance
Speech Analytics
Conversation Intelligence

Fathom
By Fathom
5/5
(6,853)
Product Description
Fathom records, transcribes, highlights, and summarizes your meetings so you can focus on the conversation.
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Reviewers say compared to Balto, Fathom is:
Easier to admin
Better at meeting requirements
Better at support
Categories in common with Balto:
Conversation Intelligence
Sales Coaching

Outreach
By Outreach
4.3/5
(3,570)
Product Description
Outreach is the leading sales execution platform that helps market-facing teams efficiently create and predictably close more pipeline. From prospecting to deal management to forecasting, our platform leverages automation and artificial intelligence to help revenue leaders increase efficiency and effectiveness of all go-to-market activities and personnel across the revenue cycle.
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Categories in common with Balto:
Conversation Intelligence
Sales Coaching

Salesloft
By Salesloft
4.5/5
(4,287)
Product Description
Salesloft powers durable revenue growth for the world’s most demanding companies. Salesloft’s industry-leading Revenue Orchestration Platform uses purpose-built AI to help market-facing teams prioritize and take action on what matters most, from first touch to upsell and renewal. More than 5,000 customers including Google, 3M, IBM, Shopify, Square, and Cisco gain a performance force multiplier with Salesloft by shifting to a durable revenue engagement model, helping them solve the complexities of modern B2B sales and unlock revenue efficiency.
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Categories in common with Balto:
Conversation Intelligence
Sales Coaching