Ballpark - User Research and Surveys Pros and Cons

- I can quickly and easily validate designs to make sure we're 'designing the thing right'. I just hop into Ballpark whenever I need to and get a test or surevy whipped up and sent out within 20 minutes

- The pool of participants and filtering options mean I'm confident that we're getting feedback from relevant people

- Being able to send a test/survey link to our exisiting users

- The communication from the lovely people of Ballpark is always spot on! Review collected by and hosted on G2.com.

It's hard to think of anything that stands out as a dislike! The only thing I can think of is when reviewing responses that contain audio and/or video, it can be a little difficult to flick through them quickly as you need to click into each individual response. Review collected by and hosted on G2.com.

Previosuly we used Google surveys and the biggest benefit from Ballpark has been the credebility earned.

The tool looks professional when we put it in front of users and therefore we end up receiving much higher response rate. Review collected by and hosted on G2.com.

Takes a bit longer than Google surveys to get started, so I would only purchase if you plan on running surveys with a specific goal in mind and with a need for high response rate Review collected by and hosted on G2.com.

Probably one of the easiest and most straighforward ways to create a (UX) survey. I also like the conditional features where it sends you to a new question depending on your answers which allows you to build quite complex questionaires. Crucial for us as well is the seamless integration with Figma. We've been using it a lot across many different tasks and its been a pleasure so far! Review collected by and hosted on G2.com.

Still early in the product lifecycle so there are things that you might want to do that you can't or bugs to be ironed out, but the team has been very responsive and fast at fixing things you bring to their attention. Review collected by and hosted on G2.com.

Ballpark allowed me to easily setup and conduct a prototype test for a reasonable cost. The platform is actually very intuitive compared to others I've tried and was the right value for my needs. I run ad hoc user testing so the monthly billing approach was appropriate. Review collected by and hosted on G2.com.

Analysis and downloads are paywalled for advanced subscriptions. That's very annoying considering what I need. My data should be my data - seems like a devious interaction. I think there could be better transparency with recruitment. I'm not sure where they recruit from and I don't have the details of that process. Review collected by and hosted on G2.com.

Ballpark has really provided my UX team with the tools to leverage UX Research in effective, usable, and timely ways. I've been impressed with their templates, their responses to our questions, and the time it takes to complete research. Review collected by and hosted on G2.com.

Sometimes there are limitations to functionality because the service is on the newer side, but foundationally, everything we need is available. It's not necessarily a con, but more that there are exciting new features that come out regularly as the software continues to be developed. Review collected by and hosted on G2.com.

Even though it's recently born, I think it offers a really nice experience in building your user test even if you never used such tools before. It has a really nice integration with Figma that I use a lot and it's wonderful to also be able to set and control the user journey thtough the interfaces. I really love the depth of characteristichs that can be choosen for the screening process and the summary of each test is done really well. It helps me a lot during the presentations of the results and in poitining out the insights. We also have an open chat with them were we can ask for support: they are always quick to response and really helpful. Review collected by and hosted on G2.com.

For now, the only things that could help me more during tests revisions is to fastforward a video response: right now you need to watch the entire video. It's not a big deal but it would sure help me in analyzing lots of responses Review collected by and hosted on G2.com.

I've been using Ballpark for a few years now in different teams and companies and it has been fundamental for both defining operations and following good practices. It has streamlined the research projects allowing for a larger audience which, in my experience, allowed us to increase the trust teams such as marketing and business have in UX Research.

They are also very flexible and open to suggestions: I was never without a feedback and solution for longer than 3h. Review collected by and hosted on G2.com.

Up until this point I do not have negative comments to make about Ballpark. Review collected by and hosted on G2.com.

super useful to have direct / realtime and easy to understand survey results Review collected by and hosted on G2.com.

configuring survey it's not that simple, Review collected by and hosted on G2.com.

User friendly interface, ability to link to Figma prototypes, variety of tasks that you can setup for your study. Review collected by and hosted on G2.com.

N/A yet until I've used Ballpark for handful of studies. Review collected by and hosted on G2.com.

Ballpark is clean and minimal which makes focusing on research much easier, and the product offers the perfect breadth and depth of features. Review collected by and hosted on G2.com.

The only thing I feel it is missing is card sorting, which is on their roadmap. Review collected by and hosted on G2.com.