Ballpark - User Research and Surveys Pros and Cons

Ballpark HQ is an awesome tool for teams who need quick and easy feedback on their designs, websites, or marketing. It’s super user-friendly and helps you run tests, like first-clicks or screen recordings, to see how real users interact with your product. The best part? You can get video feedback and involve your whole team without extra fees! It’s perfect for improving your customer experience fast, without any hassle. Review collected by and hosted on G2.com.

Nothing so far! Our team absolutely love it and can't wait to get dug in! Review collected by and hosted on G2.com.

Ballpark has been instrumental for our product designers, giving them the autonomy to quickly validate their design hypotheses. The core features and the seamless integration with Figma enhances our workflow, allowing us to incorporate feedback effortlessly.

We particularly love the video feedback feature, as it provides deep insights! Review collected by and hosted on G2.com.

One area for improvement would be adding timestamp markers to the videos, helping us highlight key insights during analysis more efficiently. Review collected by and hosted on G2.com.

Setting up a new project is super easy and quick. Provides easy to edit templates which makes it even easier to complete.

Results are provided in a clear and easy-to-view format.

Once we created a project providing it to users was super simple by just providing a URL.

Customer Support is quick and friendly! Had a login issue and they resolved it promptly Review collected by and hosted on G2.com.

Still a fairly new user, my only complaint so far is I would like to be able to view the results from an archived project. Currently, you need to unarchive to view the results. Review collected by and hosted on G2.com.

Super easy setup and delivery - with Gdoc style collaboration when building tests Review collected by and hosted on G2.com.

Looking forward to when automated summaries are available - I notice it's on their roadmap Review collected by and hosted on G2.com.

How fast it is to get user feedback - really awesome. Review collected by and hosted on G2.com.

I would love Ballpark to be able to support app usage more! i.e. we wanted to do some user testing on our app but to do this had to create a clickable prototype of our app for users to use. Review collected by and hosted on G2.com.

I met it by chance but he changed the way of approaching the research and user test phase in the company. it is a very versatile tool for multiple tasks, very simple using its drag&drop components and above all fast in setting the search recipients Review collected by and hosted on G2.com.

I'm waiting for the prototype testing functionality with heatmaps and user behavior analytics :) Review collected by and hosted on G2.com.

The capacity of putting together a pretty structued flor for users to test Review collected by and hosted on G2.com.

so far there's nothing I dislike, i just started using Review collected by and hosted on G2.com.

The team at Ballpark have produced a great, user friendly product to allow individuals newer to the concept of user testing more accessible and self-servable. It's great that you can get recordings of users, and detailed insights from a bank of existing target users without the usual fluff, fuss and expense. Review collected by and hosted on G2.com.

Nothing yet, maybe some tools to support mobile user analysis would be useful to see in future (this is probably already in the works!) Review collected by and hosted on G2.com.

Ballpark's ability to quickly provide insights that inform design decisions has been invaluable to me. One of the primary reasons we invested in Ballpark was to enhance our confidence in the solutions we were developing. I can confidently state that Ballpark has streamlined the design process by providing timely answers to critical questions, enabling us to move forward seamlessly.

A good example of Ballpark being one step ahead, is they released the ability to check permissions for prototypes, which was something that I realised I needed after I made the error and noticed users were not filling in my test. Review collected by and hosted on G2.com.

I would not say 'dislike' but more of a request. I would love to have custom templates to help move that bit faster in getting out surveys / user tests. Currently I am duplicating old tests/ surveys I have done in the past. Review collected by and hosted on G2.com.

Ease of use - it's easy to set up the User research I want to carry out. You can combine open questions with tasks on a prototype and allow users that are testing to record their replies Review collected by and hosted on G2.com.

The part of Recruiting, I have to keep scrolling up and down to check the filter I am applying.

I would rather have immediatetely visibile the one I have chosen Review collected by and hosted on G2.com.