AWS Customer Engagement Reviews

Is not a good practice to have in the same server the web services and the email services. Sending emails use resources, and if you are hacked, you can send thousands of spam email from your IP and have problems.

Using external service as Amazon, is the best solution. You need to apply some more efforts compared with other companies, but have the best prices.

Many third party tools, plugins, etc, provide solutions to integrate Amazon SES with your CRM, Ecommerce, etc.

Read the documentation and the own amazon recomendations to setup properly, and your emails will arrive to more inbox than before with your own smtp server. Review collected by and hosted on G2.com.

As many Amazon services, are not very friendly to use, and you need to have a base of knowledge of how works amazon, his dashboard, and the the email service, mx dns, smtp, etc. But in any case, with a small tutorial or youtube video, you can work achieve it. Review collected by and hosted on G2.com.

The design of Amazon Connect is simple and easy to modify the contact flows. Along with bringing onboard new users the setup is relatively easy. Integrations with different CRM are also easy and simple to support. Review collected by and hosted on G2.com.

There needs to be a feature to complete certain actions on mass, such as creating queues, predefined attributes etc. These should be able to digest a csv and create in mass instead of having to force us to create them manually one at a time. Review collected by and hosted on G2.com.

The thing I appreciate most about Amazon SES is the ability to validate domains via DNS, which turns out to be a quick and intuitive process. The simple configurability and the generation of access credentials for sending emails make the service extremely practical. At FormaFarm, we use it with satisfaction for all our clients, ensuring reliability and efficiency. The implementation of services is also simple, and the documentation offers various information on integrations. The only time we needed to ask for support was when we had to increase the sending limit, but Amazon's customer service is always ready to provide support. Review collected by and hosted on G2.com.

New accounts may have restrictions on sending volumes, which require time and approvals to be increased, and additional configurations are needed to comply with anti-spam regulations. Review collected by and hosted on G2.com.

Its a cloud-based email service that's helpful because it's cost-effective, reliable, and easy to use. It can help you send and receive emails at scale, and it integrates with other AWS services. Review collected by and hosted on G2.com.

Its initial sandbox limits, support, and configuration settings Review collected by and hosted on G2.com.

It is easy to use and implement with a bundle of features and security and could easily be plugged in with other AWS services Review collected by and hosted on G2.com.

It would be great if a free tier account is provided for developers or a free of cost call simulation ability. Review collected by and hosted on G2.com.

that I can send a large volume of emails at low cost Review collected by and hosted on G2.com.

it can be overwhelming at the moment of starting Review collected by and hosted on G2.com.

The best part about Amazon Pinpoint is that it allows you to send bulk emails.

It also allows you to send emails to non-opt audiences. Review collected by and hosted on G2.com.

Dislike about Amazon Pinpoint is It hampers your domain health a bit. Review collected by and hosted on G2.com.

We used to run our business email through the same mail servers as our product emails. It was a continual pain point. We would seem to end up in continual loop of blacklists and lobbying to get off of blacklists for seemingly no good reason. No longer with SES. Low volume of real people in business email and high volume of transactional emails through SES with no hassles. We're a good email hygene company when we separated the two and took advantage of SES email reputation for high volume mail. Blended was a nightmare. Review collected by and hosted on G2.com.

There is a period where you need to prove yourself and get validated to start the service which just took time and effort. The next hassle was that the outbound email relay is per region which makes it hard to migrate away from one region to the next completely. We just leave it in the old region because it's all in the same being in AWS. Review collected by and hosted on G2.com.

We used Pinpoint for two purposes - sending cost effective marketing SMS to our clients, as well as marketing/transactional emails. The first is something I particularly like about Pinpoint - unlike with some other providers, it's very easy to provide biz proof and sign up for a number - plus submit whatever is legally required in your jurisdiction to send these messages. Sending emails is also pretty easy once you figure out how to upload contact lists etc. However theres a lot here there could be improved and we will cover that below. Review collected by and hosted on G2.com.

Pinpoint is a marketing solution at the core of it, however, it's not very easy to figure out beyond the basics for those big technically inclined. It took me forever to figure out how to upload contact lists and the right CSV format etc despite the extensive docs on it - I have STILL not figure out the code in the email templates etc out fully which is key to really getting marketing campaigns going. Their reporting is good, but nowhere near as granular as a lot of other AWS services and marketing wise again, this is key. Deliverability overall is very good, but these things are a bit of a drawback when compared with Twilio or other similar services. Review collected by and hosted on G2.com.

This is the cheapest email service out there, implementation is very easy if you know basic coding, it can be easily intregrated with a lot of apps, best for sending high volume emails, gives 62000 emails free every month if the server is setup in AWS S3. Can send emails with proper SPF & DKIM authentaction, we use SES for our daily email marketing and newsletters. Review collected by and hosted on G2.com.

Don't expect customer support from Amazon team, it is not very easy to reach their support team. They are not very quick in replying. Review collected by and hosted on G2.com.