Save to My Lists
Unclaimed
Unclaimed

Amazon Pinpoint Reviews & Product Details

Shreyansh S.
SS
Intern - Product Analyst
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Amazon Pinpoint?

- Enables targeting through multiple channels

- User Segmentation with the help of attributes is a great feature to target desired cohorts

- Easy to integrate with other AWS services

- Great to do A/B testing Review collected by and hosted on G2.com.

What do you dislike about Amazon Pinpoint?

- Extremely buggy UI, often showing wrong target endpoints count for each segment

- Poor Customer Support from Amazon for this tool. They seem to have given up on this

- Limited Non-AWS integration

- A bit costly considering the use case and issues Review collected by and hosted on G2.com.

What problems is Amazon Pinpoint solving and how is that benefiting you?

Amazon Pinpoint is helping me target desired cohorts with targeted campaigns to drive awareness and engagement of different features on the app. The multi channel support is great and helps to do analytics quite easliy. Easy to set-up in app notifications and banners as well through Pinpoint. Review collected by and hosted on G2.com.

Amazon Pinpoint Overview

What is Amazon Pinpoint?

In today’s digitally transformed world, it’s more important than ever to have a deep understanding of your customers and to engage them with personalized messages through the channels that they prefer. Amazon Pinpoint enables marketers and developers to deliver customer-centric engagement experiences. Better experiences lead to stronger relationships with your customers and reduces customer churn.

Amazon Pinpoint Details
Show LessShow More
Product Description

Collect, View and Export App Analytics


Seller Details
Year Founded
2006
HQ Location
Seattle, WA
Twitter
@awscloud
2,232,760 Twitter followers
LinkedIn® Page
www.linkedin.com
136,383 employees on LinkedIn®
Ownership
NASDAQ: AMZN
Total Revenue (USD mm)
$177,866
Description

By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.

Recent Amazon Pinpoint Reviews

Manish K.
MK
Manish K.Enterprise (> 1000 emp.)
4.0 out of 5
"great experience with Amazon Pinpoint!"
I'm glad i had a great experience with Amazon Pinpoint! It's always great to hear that users find it user-friendly and it's TRUE!
Keith K.
KK
Keith K.Small-Business (50 or fewer emp.)
5.0 out of 5
"Amazon Pinpoint Review"
The best part about Amazon Pinpoint is that it allows you to send bulk emails. It also allows you to send emails to non-opt audiences.
Pawan S.
PS
Pawan S.Small-Business (50 or fewer emp.)
4.5 out of 5
"Customized Message"
Customized sms, e-mails,push notifications after taking from real time events
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Amazon Pinpoint Media

Amazon Pinpoint Demo - Amazon+Mobile+Analytics.png
Amazon+Mobile+Analytics.png
Amazon Pinpoint Demo - Amazon+Mobile+Analytics+.png
Amazon+Mobile+Analytics+.png
Amazon Pinpoint Demo - Amazon+Mobile+Analytics++.png
Amazon+Mobile+Analytics++.png
Answer a few questions to help the Amazon Pinpoint community
Have you used Amazon Pinpoint before?
Yes

43 out of 44 Total Reviews for Amazon Pinpoint

4.2 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
The next elements are filters and will change the displayed results once they are selected.

Amazon Pinpoint Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Amazon PinpointQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Keith K.
KK
Senior Financial Technology Advisor
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Amazon Pinpoint?

The best part about Amazon Pinpoint is that it allows you to send bulk emails.

It also allows you to send emails to non-opt audiences. Review collected by and hosted on G2.com.

What do you dislike about Amazon Pinpoint?

Dislike about Amazon Pinpoint is It hampers your domain health a bit. Review collected by and hosted on G2.com.

What problems is Amazon Pinpoint solving and how is that benefiting you?

The problem Amazon Pinpoint solving is that earlier we were not able to send bulk emails to non-opt in audiences but with the help of pinpoint it is eliminated. It is benefiting us by saving a lot of time and manual effort. Review collected by and hosted on G2.com.

MW
Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Amazon Pinpoint?

We used Pinpoint for two purposes - sending cost effective marketing SMS to our clients, as well as marketing/transactional emails. The first is something I particularly like about Pinpoint - unlike with some other providers, it's very easy to provide biz proof and sign up for a number - plus submit whatever is legally required in your jurisdiction to send these messages. Sending emails is also pretty easy once you figure out how to upload contact lists etc. However theres a lot here there could be improved and we will cover that below. Review collected by and hosted on G2.com.

What do you dislike about Amazon Pinpoint?

Pinpoint is a marketing solution at the core of it, however, it's not very easy to figure out beyond the basics for those big technically inclined. It took me forever to figure out how to upload contact lists and the right CSV format etc despite the extensive docs on it - I have STILL not figure out the code in the email templates etc out fully which is key to really getting marketing campaigns going. Their reporting is good, but nowhere near as granular as a lot of other AWS services and marketing wise again, this is key. Deliverability overall is very good, but these things are a bit of a drawback when compared with Twilio or other similar services. Review collected by and hosted on G2.com.

What problems is Amazon Pinpoint solving and how is that benefiting you?

As explained above, sending marketing related communication to clients at a very cost effective overhead (almost minimal). Review collected by and hosted on G2.com.

RM
Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Amazon Pinpoint?

I first came across Pinpoint when I was looking for a complete email marketing solution. Although the system works - it could be improved in many regards. Deliverability though is one area where Pinpoint scored way above the other email marketing systems I used - email deliverability rates were always very high. Review collected by and hosted on G2.com.

What do you dislike about Amazon Pinpoint?

Their templates and template setups are very clunky and not easy to use for non coders (as it should be). The reporting is also not the easiest to understand. Now I know Pinpoint is a relatively new AWS offering so they are likely working on improving these things, but overall, it left a lot to be desired when we used it. Review collected by and hosted on G2.com.

What problems is Amazon Pinpoint solving and how is that benefiting you?

Email marketing (at the time). Review collected by and hosted on G2.com.

Sheetal P.
SP
Analyst I Infrastructure Services
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Amazon Pinpoint?

The leading thing almost Amazon Pinpoint is its ability to enable focused on and personalized communication together with our clients. It permits us to send messages over numerous channels, such as mail, SMS, and thrust notices, guaranteeing that our message reaches to the targeted audience in the best possible way. Review collected by and hosted on G2.com.

What do you dislike about Amazon Pinpoint?

The one thing that i dislike is its cost as it in not that much cost effective for small businesses.

larger organisations can afford it but it is a bit difficult for smaller businesses to invest a lot in it. Review collected by and hosted on G2.com.

What problems is Amazon Pinpoint solving and how is that benefiting you?

One of the problem that amazon pinpoint is solving is it targets the required audience on all possible channels in one go.

earlier it was a hassle to send them messages on individual platforms, but now it is pretty convenient beacuse of Amazon Pinpoint. Review collected by and hosted on G2.com.

Pawan S.
PS
Information Technology Support Technician
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Amazon Pinpoint?

Customized sms, e-mails,push notifications after taking from real time events Review collected by and hosted on G2.com.

What do you dislike about Amazon Pinpoint?

Re-subscription needed and daily reports Review collected by and hosted on G2.com.

What problems is Amazon Pinpoint solving and how is that benefiting you?

Email notification send if infrastructure has issues Review collected by and hosted on G2.com.

Garima R.
GR
Web Developer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Amazon Pinpoint?

Multi-channel communication: with the help of Amazon pinpoint we can use multiple channels such as email, SMS, push notifications, and voice. Review collected by and hosted on G2.com.

What do you dislike about Amazon Pinpoint?

Limited Templates: For message we have only limited templates. Review collected by and hosted on G2.com.

What problems is Amazon Pinpoint solving and how is that benefiting you?

Real-Time Analytics: Amazon Pinpoint provides real-time tracking and analytics, allowing us to monitor the performance of my campaigns. The insights into user engagement, delivery rates, and conversion metrics are invaluable for making data-driven decisions. Review collected by and hosted on G2.com.

AT
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Amazon Pinpoint?

Amazon Pinpoint integrates seamlessly with other AWS services, such as Amazon Simple Notification Service (SNS), Amazon Simple Email Service (SES), and AWS Lambda. This integration enables businesses to leverage a broader ecosystem of services and create comprehensive customer engagement workflows. Review collected by and hosted on G2.com.

What do you dislike about Amazon Pinpoint?

While Amazon Pinpoint offers personalization features, there may be limitations in terms of customization options for certain types of messages or campaigns. Businesses with unique or complex messaging requirements may find certain customization options to be restrictive. Review collected by and hosted on G2.com.

What problems is Amazon Pinpoint solving and how is that benefiting you?

Amazon Pinpoint enables businesses to send transactional notifications to customers. This includes order confirmations, shipping updates, payment reminders, and other transaction-related messages, keeping customers informed and engaged throughout the customer journey. Review collected by and hosted on G2.com.

Manish K.
MK
Executive Assistant to the Chief Investors Acquisition Officer
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Amazon Pinpoint?

I'm glad i had a great experience with Amazon Pinpoint! It's always great to hear that users find it user-friendly and it's TRUE! Review collected by and hosted on G2.com.

What do you dislike about Amazon Pinpoint?

Amazon Pinpoint is that it may not be suitable for businesses with very complex or customized messaging needs. Review collected by and hosted on G2.com.

What problems is Amazon Pinpoint solving and how is that benefiting you?

User engagement tracking, Campaign measurement. Review collected by and hosted on G2.com.

kedar t.
KT
Technical Support Engineer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Amazon Pinpoint?

To learn new things it'll be helpful and mainly to gain the knowledge Review collected by and hosted on G2.com.

What do you dislike about Amazon Pinpoint?

Nothing I like it in every parameter. But needs to be improved some Review collected by and hosted on G2.com.

What problems is Amazon Pinpoint solving and how is that benefiting you?

I'm using for the customer communications and it is quite different and good from teams and slack Review collected by and hosted on G2.com.

Veligatla M.
VM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Amazon Pinpoint?

Amazon pinpoint can be very useful for all the Amazon pinpoint decisons Review collected by and hosted on G2.com.

What do you dislike about Amazon Pinpoint?

The user experience can be better which can make the users attraction Review collected by and hosted on G2.com.

What problems is Amazon Pinpoint solving and how is that benefiting you?

It give the analysis of all the mobile apps Review collected by and hosted on G2.com.