AVOXI Pros and Cons

Great service.

Friendly and efficient support. Review collected by and hosted on G2.com.

Need to add more PABX features for users. Review collected by and hosted on G2.com.

The ease of accessibility to make and manage changes is incredible. Being able to update wording as needed without involving and paying the company to update it for us. Review collected by and hosted on G2.com.

The analytics could use some improvement in readability. It would be helpful to know how many unique calls the system gets as opposed to how many times any call hits the IVR. i.e. How many actual phone calls, not how many times they listed to the options on the IVR itself. Review collected by and hosted on G2.com.

Great conversation with clients, fixed problems well Review collected by and hosted on G2.com.

Compared with other similar providers, AVOXI is more costly. Review collected by and hosted on G2.com.

The Genius Plat works well with us. We can configure and set it up with the hassle of contacting AVOXI support. Review collected by and hosted on G2.com.

The previous platform has its issue when it comes to supporting. You need to wait for the response on your AVOXI Support, and we are located from the other side of the world, with that we already wasted a lot of time troubleshooting the issue. Review collected by and hosted on G2.com.

Changes to its setup are conveniently done - they could be set up without going through Avoxi admin. Technical representatives are amiable, and support is readily available. The tool itself is also easy to navigate. Review collected by and hosted on G2.com.

Could be better if reports are exported to an Excel file rather than PDF. Review collected by and hosted on G2.com.

The easy way we can integrate Avoxi with our existing PBX, in addition with a very good price and calling plans. It's a friendly platform for the final users. Review collected by and hosted on G2.com.

In this moment we don't have any problem with the platform, it has been working as expected Review collected by and hosted on G2.com.

I can route the number to my mobile phone number and quickly identify whether it is a call to me or the 1300 number. Review collected by and hosted on G2.com.

Interface not particularly aesthetically pleasing Review collected by and hosted on G2.com.

What I like the most about Avoxi is its quality in the DID service, the audio quality is excellent and the support has responded adequately. I like its administration panel where I can manage my DIDs quickly and easily Review collected by and hosted on G2.com.

The only thing technically speaking I would like to have the ability to change the type of codec, dtmf, etc of each DID from the control panel. Anyway, this has not been an impediment to do the job Review collected by and hosted on G2.com.

AVOXI filled the bill with its excellent product and customer service. Their support staff made it easy to implement and set up. Great service and fast response. Review collected by and hosted on G2.com.

I think the mobile app it's a bit unstable. Review collected by and hosted on G2.com.

I love that the Avoxi team is always looking for the best fit for my needs. Everytime I need, for instance, a specific DID number, thaty always try to find it for me and with the best pricing in the market Review collected by and hosted on G2.com.

I used to dislike that, to add a new number, I had to send an email to my account manager. However, they recently updated this and now I can order one directly in my dashboard Review collected by and hosted on G2.com.