AVOXI Features

Enables users to place phone calls over the internet. This feature was mentioned in 12 AVOXI reviews.

Enables multiple users to make phone or video calls over the internet at once.

As reported in 10 AVOXI reviews. Offers users the option to play music for contacts who are on hold.

As reported in 10 AVOXI reviews. Offers users the option to set up an automated attendant to field calls and information when employees are unavailable.

As reported in 12 AVOXI reviews. Offers users a unique number that can be dialed from anywhere.

Allows users to download the tool along as an extension to their browser of choice.

Provides voice call functionality.

Includes or integrates with live chat initiaited from the company's web site.

Accepts contacts initiated through SMS or other mobile text functions.

Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods.

Callers can be routed to a queue or placed on hold until an agent becomes available.

Place a large or unlimited volume of calls simultaneously without diminishing the call quality.

Includes an interactive phone menu.

Populates CSR's screen with available customer data.

Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history.

Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary.

Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes.

Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise.