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25 out of 26 Total Reviews for AVOXI
Overall Review Sentiment for AVOXI
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Its User interface is very good, and the call connectivity is like most. Review collected by and hosted on G2.com.
You can not remove licences once you add them; you have to contact support for them. Review collected by and hosted on G2.com.
Honestly, nothing was good about our experience with Avoxi. Review collected by and hosted on G2.com.
Avoxi is Overpriced. Avoxi has the worst customer service. They are rude and unhelpful.
Avox makes it incredibly hard to port away and say they will cancel numbers for you but don't to extort more money out of you. Wont provide you with details of the underlying carrier to enable you to port away. It's taken 3 months of back and forth to get the correct information to port away. Review collected by and hosted on G2.com.
The Support team is always eager to assist the customers in all their doubts and also help you in setting up all you need in the platform from 0 to 100 and more, this is the most important thing to me. Review collected by and hosted on G2.com.
Actually I dont think there is something i dislike of the current product, i would add some features to it like the ablity to choose the carriers or paths for the calls in the use case of a call center, like controlling the routing of calls. Review collected by and hosted on G2.com.
Avoxi is very helpful when it is the time of calling a various number of people, it barely has glitches, it is a very organized app, you can keep track of scores. Review collected by and hosted on G2.com.
The least helpful thing that AVOXI has is that one time or day every month it has an update due to maintenance, and when this happens you cant use the application. Review collected by and hosted on G2.com.
The response when logging support tickets is fast and helpful. We have never experienced any issues with voice quality on a good connection. Issues with numbers that do not work are resolved quickly. Review collected by and hosted on G2.com.
Sometimes tickets are closed when support thinks they have resolved your problem without checking with you. Thankfully you can just respond to the ticket again and get help. Review collected by and hosted on G2.com.
We have been using Avoxi for more than 7 years now. It has been one of our best decisions to move to Avoxi. Earlier we used to face lot of connectivity and call drop issues, but since we moved to avoxi, everything became very smooth and helped our team to provide better customer service. Review collected by and hosted on G2.com.
I don't think that there is anything that I dislike. Only reason that we are are still with Avoxi is becuase we like everything, otherwise we would have shifter to some other service provider. Review collected by and hosted on G2.com.
Our account manager is very responsive, so that helps with issues or new products we'd like to add. The Genius platform is easy to use and set up. We use it every day! Review collected by and hosted on G2.com.
We wish the integration list were a bit more robust. Specifically, a Gorgias integration would give us a complete view of the customer touchpoints adding a phone call to the list. Review collected by and hosted on G2.com.
AVOXI offers probably the most robust VoIP software out there right now. Effortless way to manage all your DID's and deep options of features you are able to utilize. Review collected by and hosted on G2.com.
Overall it does offer a lot but I do think it is rather pricey after your intro period ends. I don't have many additional glaring negatives right now that can come to mind but I do believe their team is constantly working on the product. Review collected by and hosted on G2.com.
It was easy for me to get all the data that I need. I also like the Whisper feature where you can remotely monitor a live call. It is also easy for me to get all the information that I need for reporting and analysis. I also like the live feature where I can view the current status of my staff and their daily activities. The data can also be modified based on agent, teams and even the entire department which makes it easy for the Support team to create an analysis based form the staff performance. Review collected by and hosted on G2.com.
For 2 months of usage, I can say that the tool is very reliable when it comes to all the data that I need. I just need to be more familiar with all the feature that Avoxi offers. Maybe, it would help my team if there's a way for us to listen to all the calls that we are receiving. Review collected by and hosted on G2.com.
