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Avaya Communications APIs Reviews & Product Details

MG
Program/Operations Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Avaya Communications APIs?

Connecting to my customer is the most important thing for me. I love that I can connect over so many channels and I can connect globally. Review collected by and hosted on G2.com.

What do you dislike about Avaya Communications APIs?

I don't have any complaints. I love this product and will highly recommend it to anyone! Review collected by and hosted on G2.com.

What problems is Avaya Communications APIs solving and how is that benefiting you?

Time is money and I need a fast solution for communication. When I need to "talk to my customers" Avaya OneCloud is the best way to do it! Review collected by and hosted on G2.com.

Avaya Communications APIs Overview

What is Avaya Communications APIs?

Build apps with ease and integrate them into any application, workflow or with your current communications systems with a Communication Platform as a Service.

Avaya Communications APIs Details
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Product Description

Build apps with ease and integrate them into any application, workflow or with your current communications systems with a Communication Platform as a Service.


Seller Details
Seller
Avaya
Year Founded
2000
HQ Location
Durham, North Carolina
Twitter
@Avaya
37,771 Twitter followers
LinkedIn® Page
www.linkedin.com
12,986 employees on LinkedIn®
Ownership
NYSE: AVYA
Description

At Avaya, we give our customers the freedom to take their business in the directions that benefit them most. We provide the paths for both customers and their employees where every moment big and small can drive in the moment, memorable experiences. The journey is theirs at the pace that makes sense for them with the innovation without disruption they need now and the solutions they can invest in the future.

Recent Avaya Communications APIs Reviews

Nicole Geraldine D.
ND
Nicole Geraldine D.Enterprise (> 1000 emp.)
5.0 out of 5
"Avaya tool"
The cloud computing and letting it be in the internet, connections inside it etc.
Karen T.
KT
Karen T.Mid-Market (51-1000 emp.)
0.5 out of 5
"Horrible experience"
The ability to work from anywhere is helpful
Anfal A.
AA
Anfal A.Mid-Market (51-1000 emp.)
5.0 out of 5
"Good, Fast and Useful APIs"
Its easy to implement and use. Flexible in easy to integrate products and other services with the help of these APIs
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Avaya Communications APIs Media

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14 out of 15 Total Reviews for Avaya Communications APIs

4.2 out of 5
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G2 reviews are authentic and verified.
Nicole Geraldine D.
ND
Quality Coordinator
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Avaya Communications APIs?

The cloud computing and letting it be in the internet, connections inside it etc. Review collected by and hosted on G2.com.

What do you dislike about Avaya Communications APIs?

Mostly of the times for the client is not too helpful due to they hear what they want and it turns back to direction the call to a diferent path Review collected by and hosted on G2.com.

What problems is Avaya Communications APIs solving and how is that benefiting you?

Direction in the calls of my call center Review collected by and hosted on G2.com.

Anfal A.
AA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Avaya Communications APIs?

Its easy to implement and use.

Flexible in easy to integrate products and other services with the help of these APIs Review collected by and hosted on G2.com.

What do you dislike about Avaya Communications APIs?

Didnt notice any issues yet but further improvement is possible. Review collected by and hosted on G2.com.

What problems is Avaya Communications APIs solving and how is that benefiting you?

Didnt notice any issues yet. Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Avaya Communications APIs?

The upside about using Avaya is the fact that you can use a soft phone. Once we used the avaya cloud that worked better as well. All our calls were recorded which was good as well Review collected by and hosted on G2.com.

What do you dislike about Avaya Communications APIs?

What I disliked about avaya was the fact that it had a lot of issues when it came to using service titan. the bubbles would not populate and the calls would sometimes not come up. Review collected by and hosted on G2.com.

What problems is Avaya Communications APIs solving and how is that benefiting you?

We are no longer using avaya. We are now using Go To. so I would be unable to answer this question truthfully. Since switching we have had less issues with our phone system Review collected by and hosted on G2.com.

Karen T.
KT
Customer Service Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Avaya Communications APIs?

The ability to work from anywhere is helpful Review collected by and hosted on G2.com.

What do you dislike about Avaya Communications APIs?

The customer service and support is the worst I have ever dealt with, they are hard to reach and not able to fix simple issues Review collected by and hosted on G2.com.

What problems is Avaya Communications APIs solving and how is that benefiting you?

Ability to work form anywhere Review collected by and hosted on G2.com.

Manikandan V.
MV
Associate
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Avaya Communications APIs?

One of the most successful modifications From support department and unified communication features to app design and integration, it can fulfill a wide range of modern professional needs. Review collected by and hosted on G2.com.

What do you dislike about Avaya Communications APIs?

Everything is in order as far as any difficulties are concerned. It was a joy to use. Review collected by and hosted on G2.com.

Recommendations to others considering Avaya Communications APIs:

Happy for Avaya, Plz keep on migrate Review collected by and hosted on G2.com.

What problems is Avaya Communications APIs solving and how is that benefiting you?

I promptly gave information on concerns to avoid taking erroneous action, and I also intervened in a number of issues before they escalated.Yes! ofcourse the connect is more important . Review collected by and hosted on G2.com.

Verified User in Retail
UR
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Avaya Communications APIs?

That i can log in to the hard phone from where ever i can. Life has become easy with this application and its runs butter smooth. Review collected by and hosted on G2.com.

What do you dislike about Avaya Communications APIs?

Sometimes there is a little disturbance while on call. And whenever you log in remotely, the hard phone call data disappears. Review collected by and hosted on G2.com.

Recommendations to others considering Avaya Communications APIs:

If you want easy login, go ahead. Review collected by and hosted on G2.com.

What problems is Avaya Communications APIs solving and how is that benefiting you?

Work from home has become a easy task due to avaya. Now i dont have to be in front of office system everytime. Review collected by and hosted on G2.com.

Sumanth T.
ST
Team Lead
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Avaya Communications APIs?

Features and user-friendly options. Could explore more than expectation Review collected by and hosted on G2.com.

What do you dislike about Avaya Communications APIs?

Nothing. Maybe if there was a recording option on hard phones could have helped track Review collected by and hosted on G2.com.

Recommendations to others considering Avaya Communications APIs:

Good application to use on both hard and soft phone. User friendly app. Review collected by and hosted on G2.com.

What problems is Avaya Communications APIs solving and how is that benefiting you?

Tracking team's communication details, accessing from home and having same amount of service Review collected by and hosted on G2.com.

Nathan H.
NH
Customer Service Training Specialist
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Avaya Communications APIs?

I like how compact and simple it is to use Avaya. The app is not in your face and taking up a large portion of your screen, which allows you to multi-task more easily. Review collected by and hosted on G2.com.

What do you dislike about Avaya Communications APIs?

I don't really have anything that I dislike. It is simple, and easy to use. Review collected by and hosted on G2.com.

What problems is Avaya Communications APIs solving and how is that benefiting you?

We are using Avaya to communicate with our customers. It helps us provide great customer service. Review collected by and hosted on G2.com.

Rakesh K.
RK
Associate
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Avaya Communications APIs?

Best application for communication pusrpose and it has helped us a lot while working from home Review collected by and hosted on G2.com.

What do you dislike about Avaya Communications APIs?

voice recorder would help more if its provided in basic version. Review collected by and hosted on G2.com.

What problems is Avaya Communications APIs solving and how is that benefiting you?

Calling customers and coworkers Review collected by and hosted on G2.com.

Verified User in Banking
AB
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Avaya Communications APIs?

Best telephony features with easy GUI for Admin and Users

Provides the best user experience compared to others

Lot of features improved day by day with easy configurations Review collected by and hosted on G2.com.

What do you dislike about Avaya Communications APIs?

Nothing like dislikes but expecting more Automations in upcoming realeases Review collected by and hosted on G2.com.

What problems is Avaya Communications APIs solving and how is that benefiting you?

Easy Administration for Call controller and organization view also low CAPEX and OPEX Review collected by and hosted on G2.com.