Autotask
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4.2 out of 5 stars
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Autotask Reviews & Product Details - Page 9

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Autotask Overview

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What is Autotask?

Autotask PSA is a cloud-based platform that enables MSPs to run their business at peak profitability because it’s reliable, centralizes their operations, and enables quick data-driven decisions. Autotask provides real-time metrics that give full visibility into service delivery, customer satisfaction, sales pipeline, internal operations, resource utilization, profitability and more. As the central hub of an MSP’s business, it integrates with more than 170 industry-leading solutions. Autotask PSA has consistently delivered 99.99% uptime over the last 10 years.

Autotask Details
Product Website
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Languages Supported
German, English, Spanish
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Product Description

Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements

Seller Details
Seller
Kaseya
Company Website
Year Founded
2000
HQ Location
Miami, FL
Twitter
@KaseyaCorp
17,673 Twitter followers
LinkedIn® Page
www.linkedin.com
4,835 employees on LinkedIn®
Description

Kaseya® is the leading provider of IT and security management solutions for managed service providers (MSPs) and small to medium sized businesses (SMBs). Through its open platform and customer-centric approach, Kaseya delivers best in breed technologies that allow organizations to efficiently manage, secure, and backup IT. Kaseya IT Complete is the most comprehensive, integrated IT management platform comprised of industry-leading solutions from Kaseya, Unitrends, Rapidfire Tools, Spanning Cloud Apps, IT Glue, ID Agent and Graphus. The platform empowers businesses to: command all of IT centrally; easily manage remote and distributed environments; simplify backup and disaster recovery; safeguard against cybersecurity attacks; effectively manage compliance and network assets; streamline IT documentation, and automate across IT management functions. Headquartered in Dublin, Ireland, Kaseya is privately held with a presence in over 20 countries. To learn more, visit www.kaseya.com.

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Overview Provided by:
Sasha Papov

Recent Autotask Reviews

David M.
DM
David M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Powerful all in one system"
All in one system, plenty of integrations, decent support.
Read more
Tom N.
TN
Tom N.Small-Business (50 or fewer emp.)
4.5 out of 5
"Software to run your IT / MSP bsuiness"
Complete set of tools for running your helpdesk and admin for a MSP
Read more
Andy R.
AR
Andy R.Small-Business (50 or fewer emp.)
4.0 out of 5
"AT-2024-02"
AT is cloud based and available via SSO. The Dashboards are incredibily valuable.
Read more
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411 Autotask Reviews

4.2 out of 5
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411 Autotask Reviews
4.2 out of 5
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Autotask Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for AutotaskQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Shahida A.
SA
ICT Service Desk Administrator
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
What do you like best about Autotask?

Autotask has everything to make an msp's life easier... the intergration updates are awesome Review collected by and hosted on G2.com.

What do you dislike about Autotask?

No, The updates fix everything for now so we love autotask Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

We are still in a testing phase Review collected by and hosted on G2.com.

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Bryan Paul D.
BD
IT Voice
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Autotask?

Easy to use and user friendly. Easy to see the pending tickets Review collected by and hosted on G2.com.

What do you dislike about Autotask?

It's difficult to search a specific tickets Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

Updating tickets Review collected by and hosted on G2.com.

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Steven P.
SP
IT Voice Engineer
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Autotask?

Autotask is easy to use and user friendly Review collected by and hosted on G2.com.

What do you dislike about Autotask?

Autotask is difficult to search past and old tickets. Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

Updating tickets on time. Review collected by and hosted on G2.com.

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SC
Service Dispatch Supervisor
Small-Business(50 or fewer emp.)
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Review source: Seller invite
Incentivized Review
What do you like best about Autotask?

I like the fact that you could assign tickets to the Tech Review collected by and hosted on G2.com.

What do you dislike about Autotask?

not much that I don't like about Autotask Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

n/a Review collected by and hosted on G2.com.

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MG
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Autotask?

Autotask is rock solid for IT MSPs looking for a foundational product that has all the needed functionality, is well supported and understood, and provides most key integrations needed. Review collected by and hosted on G2.com.

What do you dislike about Autotask?

The interface is extremely dated and could benefit from a comprehensive uplift. It feels like working in legacy 0racle product. In addition, data is not really available for robust modern reporting tools like Tableau or Power BI. The built-in reporting tools are capable, but very clunky and produces unattractive reports. Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

Autotask solves a number of foundational problems - like: technician time and work management, customer support workflow and interface, contracts and billing, and quality controls. It provides a solid foundation for running an MSP. Review collected by and hosted on G2.com.

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LeWayne B.
LB
Owner / operator
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Autotask?

the integrations. I like how it integrated with Pax8 for software and prices, I like how it integrates with Datto and so many others Review collected by and hosted on G2.com.

What do you dislike about Autotask?

Navigation could be smoother. I don't have much to say about it negatively in the capacity that I use it Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

integrating everything and having all my tools talk to 1 system Review collected by and hosted on G2.com.

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Bob C.
BC
Manager of Field Services
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Autotask?

Centralized location for all aspects of MSP life. Tickets, timesheets, monitoring, patching, remote access, inventory, etc Review collected by and hosted on G2.com.

What do you dislike about Autotask?

Some occasional issues with the agents on endpoint not working for remote access but a reboot almost always fixes it Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

It helps me better manage my techs times, timesheets. It has central location for all tickets. I can jump into any of my tech's ticket queues whenever needed Review collected by and hosted on G2.com.

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Christopher R.
CR
Service Desk Team Leader
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Autotask?

Our implementation of Autotask PSA has allowed us, as an IT company, to easily centralise operations and automate a lot of our Service Desk tasks. Review collected by and hosted on G2.com.

What do you dislike about Autotask?

There aren't any major downsides however I would like to see an improvement with the in-built documentation manager. Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

Automating basic tasks. Simplifying reporting. Billable resources/time tracking. Review collected by and hosted on G2.com.

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VS
Consultant
Enterprise(> 1000 emp.)
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Review source: Seller invite
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(Original )Information
What do you like best about Autotask?

Our workflow and efficiency are improved by Autotask's all-inclusive ticket management solution and seamless integration with other necessary technologies. Review collected by and hosted on G2.com.

What do you dislike about Autotask?

The project management tool is simple to use but not very powerful. Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

Centralizing Business Operations Will Improve Service Delivery and Profitability. A single, user-friendly solution is created for each position, from executive management to technicians to sales Review collected by and hosted on G2.com.

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Verified User in Computer & Network Security
UC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
What do you like best about Autotask?

I particularly appreciate the streamlined workflow it provides. The system allows us to efficiently manage tickets, from receipt to completion, which means a significant reduction in administrative burden. Review collected by and hosted on G2.com.

What do you dislike about Autotask?

The initial learning curve is steep. We needed an external consultant and had to put a lot of hours into the facility before we could use it. Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

Ticket Management, Project Management and Billing and Invoicing. This is a lot better with the new system. Review collected by and hosted on G2.com.

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