Autotask Pros and Cons

Autotask is a great tool to keep track of all issues and managing your workload. It does a brilliant job of what it's made to do. It has a wide birth of features that can fit into many different business models. Review collected by and hosted on G2.com.

Quicker updates to autotask would be helpful. Review collected by and hosted on G2.com.

Autotask provides solutions for our different IT, Accounts, Sales, or Procurement teams.

It is easy to use and understand and can be integrated easily with our portals and services. Review collected by and hosted on G2.com.

Dashboards can sometimes be difficult to arrange. Review collected by and hosted on G2.com.

the personalisationthe customization of the software the support team which is present with engineers for any modification and the stability of the entire architecture Review collected by and hosted on G2.com.

the absence of cross search being able to type an e info and search everywhere at the same time Review collected by and hosted on G2.com.

The ticketing environment and CRM management that's included in it. Love all the features. Review collected by and hosted on G2.com.

The UI could be more customizable - Dashboard items seem to restricted in configurability Review collected by and hosted on G2.com.

Autotask PSA allows for stream lining of our helpdesk processes by creating Speed codes and checklists. This has allowed us to standardize how are tickets are coded for billing as well as allowing all Technicians to follow the same processes for frequently used tickets and tasks. This allows for a standard way for things to be done as well as allowing for a smooth hand off mid-task if neccessary due to illness or unexpected absences. The extensive KB articles are also very helpfull when trying to get support in creating workflow rules and other complicated automations. The ease of integrating other systems has also allowed us to streamline support for our clients. Review collected by and hosted on G2.com.

There are so many features that it can be difficult to leverage all of the functionality. It would be nice to have more "How to" videos or walk through for different features within Autotask. Review collected by and hosted on G2.com.

As an intermediate professional with AutoTask, I am thrilled with its integration and ease of use. And so far the support provided has been very good. Review collected by and hosted on G2.com.

The Widgets can be made easier to setup and I would like easier reporting function abilities. Review collected by and hosted on G2.com.

Compared with other products such as CW, Autotask is user friendly, Business focused, and actually achieves the goals you need to in order to automate the backend of a MSP. Review collected by and hosted on G2.com.

The invoices still retain the IT feel in their formating and presentation to the client, but they are still clearly laid our and present the required information, just in a older generation style to modern invoicing as found on products such as XERO. Needs to integrate better with Xero, thats its only archilles heel. Review collected by and hosted on G2.com.

It is very useful for us regarding real time updates of our personnel to track and verify each schedule for each ticket. For the Implementation since we are new on Autotask and not familiar with its features that will be applicable to our company, we encountered some delay on it. For the Customer support our Admin easily received resolution on the problem that we logged. Everday I used Autotask to our ticketing. For the Integration this was primarily handled by our Admin. Review collected by and hosted on G2.com.

Based on our experience I haven't encountered any problem in Autotask except for a certain time that Autotask is not responsing to our text to email feaure of our personnel. Review collected by and hosted on G2.com.

We like the overall comprehensiveness of the solution. Everything we need for day to day operation, along with business development and growth, is available to us through the AutoTask platform. Review collected by and hosted on G2.com.

We were intially disappointed that Kaseya had purchased Datto/AutoTask, and our hesitation was warranted at the beginning of the transition. They (Kaseya) have since moved away from the things that many hated about doing business with Kaseya and have adopted many of the things that made AutoTask/Datto a superior choice, such as flexible spending and no long term contracts. Review collected by and hosted on G2.com.

There is an open API platform that is easy to use to build custom solutions to either track tickets or automate certain elements of the software.

The software is highly customisable and automatable if you know what you are doing. Review collected by and hosted on G2.com.

There are not as many open integrations with other systems that are advertised within the product. In some cases the integrations are there but they are not easy to find as other PSA solutions. Review collected by and hosted on G2.com.