Autotask Pros and Cons

The most useful and appreciable:

- the synchronization of Autotask/Itglue/Datto tools

- having Itglue/Datto assets in ticket creation

- dashboards customizable to 100% Review collected by and hosted on G2.com.

The least appreciated: - when a ticket is opened, a new tab opens and occasionally the site lacks responsiveness during these activities - the "categories" of tickets must be created in advance, we do not have the possibility to add items to the list during the creation of a ticket Review collected by and hosted on G2.com.

Offers serveral features that useres generally appreciate Review collected by and hosted on G2.com.

sometimes report slow load times or lag in performance, particularly when dealing with larger datasets or during peak usage times Review collected by and hosted on G2.com.

I find Autotask to be a very complete suite of tools. There are tons of possibilities, options, tweaks, settings,... . Review collected by and hosted on G2.com.

The upside can also be a downside sometimes. There are so many possibilities, that it's sometimes hard to see clearly and find what you need. Review collected by and hosted on G2.com.

I feel that this tool is very acurate with all the need that an IT environment will need because once is implemented the way it works is very frendly and i like it for all the multiple options that resources that is in there. This tools also is great to follow up task and take timing of our resources. Review collected by and hosted on G2.com.

No bad things about this tool. but once setting up right all it's good to follow up Review collected by and hosted on G2.com.

The fact that it is both easy to use and easy to implement.

As far as customer support goes, I do have some suggestions. I frequently use autotask and generally love the platform and its integration into datto and ITG. Review collected by and hosted on G2.com.

It takes too many clicks to make quick changes within a single ticket. For example, it should be easier, quicker and less cumbersome to change ticket titles, sub issue types, edit contacts, edit ticket titles, contracts etc. Review collected by and hosted on G2.com.

Organized, quick orverview with customizable dashboards, make us look professional with tickets follow ups, loggin of activities and Client portal. Excelent Customer Support. Amazing integration with RMM and ITGlue. Review collected by and hosted on G2.com.

Reports are rough, they lack flexible filter selections and are hard to find.

Projects could be more user friendly. It has been very complex to implement the use of projects. We are still struggling to implementing invoicing through Autotask. Review collected by and hosted on G2.com.

Highly customisable PSA system with a wide range of features. Review collected by and hosted on G2.com.

Feels dated, poor reporting, too many windows Review collected by and hosted on G2.com.

This is the app which keeps track of at least 80% of my daily tasks. It lets me manage my time and logs resolutions to issues I face, along with keeping track of time spend and expenses incurred - mainly for travel. Review collected by and hosted on G2.com.

I had a bit of a learning curve when first exposed to Autotask. I had never before had reason to use such a piece of software. I learned best by having experienced users train me instead of reading User Manuals, and then after I was somewhat familliar, was able to "poke around" and learn a few more features on my own. Once you get familliar with the interface it gets pretty easy. Review collected by and hosted on G2.com.

Integration and customisation capabilities Review collected by and hosted on G2.com.

Accuracy of real-time reporting and performance issues Review collected by and hosted on G2.com.

This is a very nice and great tool of ticket system for small - medium and large companies. we use as a user this tool and it's very easy to understand how works. i like it. Review collected by and hosted on G2.com.

some access to end users are confusing or may be we are not trained well for that reason we can't take advantage of the this great tool. Review collected by and hosted on G2.com.