Autotask
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4.2 out of 5 stars
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Autotask Reviews & Product Details - Page 19

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Autotask Overview

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What is Autotask?

Autotask PSA is a cloud-based platform that enables MSPs to run their business at peak profitability because it’s reliable, centralizes their operations, and enables quick data-driven decisions. Autotask provides real-time metrics that give full visibility into service delivery, customer satisfaction, sales pipeline, internal operations, resource utilization, profitability and more. As the central hub of an MSP’s business, it integrates with more than 170 industry-leading solutions. Autotask PSA has consistently delivered 99.99% uptime over the last 10 years.

Autotask Details
Product Website
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Languages Supported
German, English, Spanish
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Product Description

Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements

Seller Details
Seller
Kaseya
Company Website
Year Founded
2000
HQ Location
Miami, FL
Twitter
@KaseyaCorp
17,673 Twitter followers
LinkedIn® Page
www.linkedin.com
4,835 employees on LinkedIn®
Description

Kaseya® is the leading provider of IT and security management solutions for managed service providers (MSPs) and small to medium sized businesses (SMBs). Through its open platform and customer-centric approach, Kaseya delivers best in breed technologies that allow organizations to efficiently manage, secure, and backup IT. Kaseya IT Complete is the most comprehensive, integrated IT management platform comprised of industry-leading solutions from Kaseya, Unitrends, Rapidfire Tools, Spanning Cloud Apps, IT Glue, ID Agent and Graphus. The platform empowers businesses to: command all of IT centrally; easily manage remote and distributed environments; simplify backup and disaster recovery; safeguard against cybersecurity attacks; effectively manage compliance and network assets; streamline IT documentation, and automate across IT management functions. Headquartered in Dublin, Ireland, Kaseya is privately held with a presence in over 20 countries. To learn more, visit www.kaseya.com.

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Overview Provided by:
Sasha Papov

Recent Autotask Reviews

David M.
DM
David M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Powerful all in one system"
All in one system, plenty of integrations, decent support.
Read more
Tom N.
TN
Tom N.Small-Business (50 or fewer emp.)
4.5 out of 5
"Software to run your IT / MSP bsuiness"
Complete set of tools for running your helpdesk and admin for a MSP
Read more
Andy R.
AR
Andy R.Small-Business (50 or fewer emp.)
4.0 out of 5
"AT-2024-02"
AT is cloud based and available via SSO. The Dashboards are incredibily valuable.
Read more
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0 people requested security information

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411 Autotask Reviews

4.2 out of 5
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411 Autotask Reviews
4.2 out of 5
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Autotask Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for AutotaskQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Management Consulting
AM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
What do you like best about Autotask?

Great dashboard. Integrates well with the other products I use like data RMM and IT Glue. Widely used in the industry, making it compatible with third-party helpdesk suppliers Review collected by and hosted on G2.com.

What do you dislike about Autotask?

The interface is dated. While there are some product innovations, it seems to be behind some of the competition. Client portal is awful. Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

Tracking issues from clients. Providing easy insights to my business revenue. Managing recurring contracts.

This cuts down on my time to manage these things and gives me a central place to capture all the data Review collected by and hosted on G2.com.

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Verified User in Warehousing
AW
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Autotask?

Management of all our users. Different access with our contractors Review collected by and hosted on G2.com.

What do you dislike about Autotask?

The fact it is so separate from RMM. WHen an issue arise, the two teams throw the ball at each other to fix it. Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

IT is not fixing any problem but helping us better manage Review collected by and hosted on G2.com.

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GS
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Autotask?

I like the idea of moving everything into one portal, to support my customers. K1 Allows me to access the info I need quicker. Review collected by and hosted on G2.com.

What do you dislike about Autotask?

They need more integrations, for example, PSA should allow me to open a machine in VSA right from the ticket and the password should come over from IT Glue, currently I have 5 tabs open to make everything work.

Auto Tasks needs a better Project Management system, its not easy to use, but does work well when you learn to use it. Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

Time Management, everything is nearby in one portal which makes my team more effective. Review collected by and hosted on G2.com.

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JM
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Autotask?

It's the 'Single point of truth' for everything we do. Review collected by and hosted on G2.com.

What do you dislike about Autotask?

Because it's so powerful it's sometimes hard to find the section you need. Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

It gives the whole team (on-site or Work-from-home) access to anything being or has been done. Review collected by and hosted on G2.com.

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Verified User in Computer & Network Security
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Autotask?

How user friendly and customizable it is for each person Review collected by and hosted on G2.com.

What do you dislike about Autotask?

There is nothing that I dislike about this PSA Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

It is helping me track of various tasks seperated by subject Review collected by and hosted on G2.com.

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RR
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
What do you like best about Autotask?

Live the ease of use of Autotask and everything it can do for our business.

Takes some time to set it up but once running it goes smoothly. Review collected by and hosted on G2.com.

What do you dislike about Autotask?

Hoping soon to have a better team's or chatbot integration with it. Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

Internal ticketing and communication Review collected by and hosted on G2.com.

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Verified User in Telecommunications
UT
Enterprise(> 1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Autotask?

The simply way that integrate with our company systems. Review collected by and hosted on G2.com.

What do you dislike about Autotask?

At this time I did not have any dislike about PSA Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

Tracking the ticketing assigned for customer's reported issues. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Autotask?

Mobile app works very well, allows me to update in real time easier Review collected by and hosted on G2.com.

What do you dislike about Autotask?

That the time entry field doesn't autofill without the ":" Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

Having everything in one place Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Autotask?

Felxibility and customisation in work tabs and widgets, Dashboard tools Review collected by and hosted on G2.com.

What do you dislike about Autotask?

Ticketing has limits, calendar and scheduling tools can be a bit lackluster. Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

Ticketing, scheduling and monitoring Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Autotask?

A home base for ticketing and client management Review collected by and hosted on G2.com.

What do you dislike about Autotask?

So many options that I am unaware of everything it can do. Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

Management of tickets and communication with clients. Review collected by and hosted on G2.com.

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