Autotask
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4.2 out of 5 stars
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Autotask Reviews & Product Details - Page 17

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Autotask Overview

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What is Autotask?

Autotask PSA is a cloud-based platform that enables MSPs to run their business at peak profitability because it’s reliable, centralizes their operations, and enables quick data-driven decisions. Autotask provides real-time metrics that give full visibility into service delivery, customer satisfaction, sales pipeline, internal operations, resource utilization, profitability and more. As the central hub of an MSP’s business, it integrates with more than 170 industry-leading solutions. Autotask PSA has consistently delivered 99.99% uptime over the last 10 years.

Autotask Details
Product Website
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Languages Supported
German, English, Spanish
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Product Description

Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements

Seller Details
Seller
Kaseya
Company Website
Year Founded
2000
HQ Location
Miami, FL
Twitter
@KaseyaCorp
17,673 Twitter followers
LinkedIn® Page
www.linkedin.com
4,835 employees on LinkedIn®
Description

Kaseya® is the leading provider of IT and security management solutions for managed service providers (MSPs) and small to medium sized businesses (SMBs). Through its open platform and customer-centric approach, Kaseya delivers best in breed technologies that allow organizations to efficiently manage, secure, and backup IT. Kaseya IT Complete is the most comprehensive, integrated IT management platform comprised of industry-leading solutions from Kaseya, Unitrends, Rapidfire Tools, Spanning Cloud Apps, IT Glue, ID Agent and Graphus. The platform empowers businesses to: command all of IT centrally; easily manage remote and distributed environments; simplify backup and disaster recovery; safeguard against cybersecurity attacks; effectively manage compliance and network assets; streamline IT documentation, and automate across IT management functions. Headquartered in Dublin, Ireland, Kaseya is privately held with a presence in over 20 countries. To learn more, visit www.kaseya.com.

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Overview Provided by:
Sasha Papov

Recent Autotask Reviews

David M.
DM
David M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Powerful all in one system"
All in one system, plenty of integrations, decent support.
Read more
Tom N.
TN
Tom N.Small-Business (50 or fewer emp.)
4.5 out of 5
"Software to run your IT / MSP bsuiness"
Complete set of tools for running your helpdesk and admin for a MSP
Read more
Andy R.
AR
Andy R.Small-Business (50 or fewer emp.)
4.0 out of 5
"AT-2024-02"
AT is cloud based and available via SSO. The Dashboards are incredibily valuable.
Read more
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411 Autotask Reviews

4.2 out of 5
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411 Autotask Reviews
4.2 out of 5
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Autotask Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for AutotaskQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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YD
Systems Engineer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Autotask?

Its strongest point is definitely its versatility. Review collected by and hosted on G2.com.

What do you dislike about Autotask?

Such many options that requires time to get up and running with it. Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

It helps MSPs to monitor and automate monitoring to customers. Review collected by and hosted on G2.com.

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Verified User in Transportation/Trucking/Railroad
AT
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Autotask?

Ticket automation and workflows create ease of use and keep our team moving forward Review collected by and hosted on G2.com.

What do you dislike about Autotask?

It's so robust and there's so many different areas to learn Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

our business used to run off of 7 different applications. We've consolidated down to PSA to relieve headache and dropped data between systems. Review collected by and hosted on G2.com.

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RH
System Administrator
Small-Business(50 or fewer emp.)
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Review source: Seller invite
Incentivized Review
What do you like best about Autotask?

Ease of use and limitless data pull for research or monitoring. Review collected by and hosted on G2.com.

What do you dislike about Autotask?

It does not capture the eye. Its a bit difficult to see projects, current tasks, and monitor staff due torigid appearance. Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

I dont know what they're solving, but their ticketing platform helps MItechOne run their busness everyday. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
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Review source: Seller invite
Incentivized Review
What do you like best about Autotask?

Autotask is a complete solution, and the integrations continue to get built out to other tools to make life easier and more efficient. Review collected by and hosted on G2.com.

What do you dislike about Autotask?

It can be slow at times and some of the interfaces are dated. Logging could be better. Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

Autotask is our complete source of truth for our managed services business. From CRM, to Sales, to Service. Review collected by and hosted on G2.com.

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Jamie G.
JG
IT Manager
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Autotask?

Ease of use and configuration, turnaround of support. The Vast integration with other software stacks including Kesya's stack. Review collected by and hosted on G2.com.

What do you dislike about Autotask?

Sometimes things are not as logical as you would hope Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

Ticket management, Engineer dispatch, project management. We try and utilise all we can from the Autotask platform and run 90% of the business out of autotask. Review collected by and hosted on G2.com.

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Creg J.
CJ
Help Desk Administrator
Small-Business(50 or fewer emp.)
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Review source: Seller invite
Incentivized Review
What do you like best about Autotask?

I love the amount of features that are available Review collected by and hosted on G2.com.

What do you dislike about Autotask?

its a little complicated and I only which it was just a little simpler Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

it makes it easier to check on windows update and deploy the update on the user's computer Review collected by and hosted on G2.com.

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Verified User in Computer Networking
UC
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Autotask?

It's easy to see the status of customer issues. We have dashboards setup to see current metrics. Review collected by and hosted on G2.com.

What do you dislike about Autotask?

Searching thru alot of tickets is not the easiest. Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

Easily tracks Client issues and status. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
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Review source: Seller invite
Incentivized Review
What do you like best about Autotask?

Prioritizing and assigning.

I like being able to sync contacts and One notes for ease of access. Review collected by and hosted on G2.com.

What do you dislike about Autotask?

While I can use the view, I do wish there were more ways to customise it and make it my own Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

Ticketing system and updating clients Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Thank You page
What do you like best about Autotask?

Ease of use and intergrations with RMM and Documentation platform Review collected by and hosted on G2.com.

What do you dislike about Autotask?

Don't think there is anything that is required at this stage for me Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

Service desk management Review collected by and hosted on G2.com.

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SA
Account Manager
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Autotask?

Coming from Kaseya BMS, PSA feels a lot more professional, customisable and generally easier to use with a lot more information Review collected by and hosted on G2.com.

What do you dislike about Autotask?

There isn't much that I've come across to dislike about PSA at present Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

Not necessarily solving issues but does make the whole service desk experience much easier to use Review collected by and hosted on G2.com.

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