Autotask
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4.2 out of 5 stars
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Autotask Reviews & Product Details - Page 16

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Autotask Overview

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What is Autotask?

Autotask PSA is a cloud-based platform that enables MSPs to run their business at peak profitability because it’s reliable, centralizes their operations, and enables quick data-driven decisions. Autotask provides real-time metrics that give full visibility into service delivery, customer satisfaction, sales pipeline, internal operations, resource utilization, profitability and more. As the central hub of an MSP’s business, it integrates with more than 170 industry-leading solutions. Autotask PSA has consistently delivered 99.99% uptime over the last 10 years.

Autotask Details
Product Website
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Languages Supported
German, English, Spanish
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Product Description

Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements

Seller Details
Seller
Kaseya
Company Website
Year Founded
2000
HQ Location
Miami, FL
Twitter
@KaseyaCorp
17,673 Twitter followers
LinkedIn® Page
www.linkedin.com
4,835 employees on LinkedIn®
Description

Kaseya® is the leading provider of IT and security management solutions for managed service providers (MSPs) and small to medium sized businesses (SMBs). Through its open platform and customer-centric approach, Kaseya delivers best in breed technologies that allow organizations to efficiently manage, secure, and backup IT. Kaseya IT Complete is the most comprehensive, integrated IT management platform comprised of industry-leading solutions from Kaseya, Unitrends, Rapidfire Tools, Spanning Cloud Apps, IT Glue, ID Agent and Graphus. The platform empowers businesses to: command all of IT centrally; easily manage remote and distributed environments; simplify backup and disaster recovery; safeguard against cybersecurity attacks; effectively manage compliance and network assets; streamline IT documentation, and automate across IT management functions. Headquartered in Dublin, Ireland, Kaseya is privately held with a presence in over 20 countries. To learn more, visit www.kaseya.com.

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Overview Provided by:
Sasha Papov

Recent Autotask Reviews

David M.
DM
David M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Powerful all in one system"
All in one system, plenty of integrations, decent support.
Read more
Tom N.
TN
Tom N.Small-Business (50 or fewer emp.)
4.5 out of 5
"Software to run your IT / MSP bsuiness"
Complete set of tools for running your helpdesk and admin for a MSP
Read more
Andy R.
AR
Andy R.Small-Business (50 or fewer emp.)
4.0 out of 5
"AT-2024-02"
AT is cloud based and available via SSO. The Dashboards are incredibily valuable.
Read more
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411 Autotask Reviews

4.2 out of 5
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411 Autotask Reviews
4.2 out of 5
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Autotask Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for AutotaskQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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JA
General Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Autotask?

Autotask gave us the tools to take 40% of our manual processes and make them an automated process.

It also allowed us to streamline about 30% of our other processes.

Autotask has allowed us to grow 2x since its implementation 2 years ago. There is no way we could have done that with our previous platform.

AT allows alot of customization, which helps with our organisation and having multiple branches and multiple lines of business. Review collected by and hosted on G2.com.

What do you dislike about Autotask?

Autotask forced us to change alot of the things we do, some were for the best, some not.

AT forces billing to be per time entry. Prior to AT, we billed an hourly rate per ticket, rather than an hourly rate per time entry now. This for hte most part isn't an issue, but for some jobs its a nightmare to bill out. Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

It offers us a helpdesk that our clients can engage with (via sending an email, via the integrated RMM agent, or via web portal).

AT allows us to automate 90% of our billing, unlike our previous tool that was 0% automated. Review collected by and hosted on G2.com.

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Derek L.
DL
Cloud Software Analyst
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Autotask?

usability is the best featurte about the system Review collected by and hosted on G2.com.

What do you dislike about Autotask?

automatic time clock could be useful but is mostly unnecessary Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

Tracking help tickets Review collected by and hosted on G2.com.

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KR
Small-Business(50 or fewer emp.)
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Review source: Seller invite
Incentivized Review
What do you like best about Autotask?

Having one place to have customer information, services, tickets, and quoting! Review collected by and hosted on G2.com.

What do you dislike about Autotask?

I wish the Acronis integration worked better. Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

Having an all-in-one platform to store information has made my workload much less scattered. Review collected by and hosted on G2.com.

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Trish M.
TM
PS/CS Technical Administrator
Mid-Market(51-1000 emp.)
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(Original )Information
What do you like best about Autotask?

Easy to manage engineer and project time Review collected by and hosted on G2.com.

What do you dislike about Autotask?

Need to see more info on Commerce. Not too familiar yet. Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

Keep track of devices, projects and contracts, timekeeeping for projects, project reporting. Review collected by and hosted on G2.com.

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Nick F.
NF
Customer Success Specialist
Small-Business(50 or fewer emp.)
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Review source: Seller invite
Incentivized Review
What do you like best about Autotask?

The integration with all of my other tools Review collected by and hosted on G2.com.

What do you dislike about Autotask?

The invoicing system is not as smooth and clean as I would like Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

Helping manage my helpdesk better and sales process Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
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Review source: Seller invite
Incentivized Review
What do you like best about Autotask?

A lot of integrations and automation is possible. UI is constantly being upgraded and improved Review collected by and hosted on G2.com.

What do you dislike about Autotask?

UI updates often fix problems with workflow for the agents. Sometimes the interface can be a bit clunky for quick operation Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

Integration and ease of use - also numerous options to access the system by users and customers Review collected by and hosted on G2.com.

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DC
Operations Manager
Small-Business(50 or fewer emp.)
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(Original )Information
What do you like best about Autotask?

Autotask has a very simple, easy to read user interface that is easy for new technicians to pick up. Review collected by and hosted on G2.com.

What do you dislike about Autotask?

I find Autotask is lacking in Automation in some areas. We have also experienced some problems with their support. Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

Works as a great ticketing software. Makes our day-to-day easier Review collected by and hosted on G2.com.

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KB
Small-Business(50 or fewer emp.)
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Review source: Seller invite
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What do you like best about Autotask?

Workflows and automation are easy to use Review collected by and hosted on G2.com.

What do you dislike about Autotask?

Time entries from tickets do not come over when you move the ticket to a project Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

Workflow automation Review collected by and hosted on G2.com.

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Verified User in Computer Networking
UC
Mid-Market(51-1000 emp.)
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Review source: Seller invite
Incentivized Review
What do you like best about Autotask?

The categorization is broad and easy to use Review collected by and hosted on G2.com.

What do you dislike about Autotask?

The reply models and how they attach pictures Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

It solves the issue of large amounts of monitoring alerts and being able to merge them, create incidents and problems etc... Review collected by and hosted on G2.com.

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LB
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Autotask?

Tracking time made easier through Autotask Review collected by and hosted on G2.com.

What do you dislike about Autotask?

While, Autotask can be helpful, it can get complicated. Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

Autotask helps track work that we need to do. Review collected by and hosted on G2.com.

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