Autotask
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4.2 out of 5 stars
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Autotask Reviews & Product Details - Page 14

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Autotask Overview

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What is Autotask?

Autotask PSA is a cloud-based platform that enables MSPs to run their business at peak profitability because it’s reliable, centralizes their operations, and enables quick data-driven decisions. Autotask provides real-time metrics that give full visibility into service delivery, customer satisfaction, sales pipeline, internal operations, resource utilization, profitability and more. As the central hub of an MSP’s business, it integrates with more than 170 industry-leading solutions. Autotask PSA has consistently delivered 99.99% uptime over the last 10 years.

Autotask Details
Product Website
Discussions
Languages Supported
German, English, Spanish
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Product Description

Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements

Seller Details
Seller
Kaseya
Company Website
Year Founded
2000
HQ Location
Miami, FL
Twitter
@KaseyaCorp
17,673 Twitter followers
LinkedIn® Page
www.linkedin.com
4,835 employees on LinkedIn®
Description

Kaseya® is the leading provider of IT and security management solutions for managed service providers (MSPs) and small to medium sized businesses (SMBs). Through its open platform and customer-centric approach, Kaseya delivers best in breed technologies that allow organizations to efficiently manage, secure, and backup IT. Kaseya IT Complete is the most comprehensive, integrated IT management platform comprised of industry-leading solutions from Kaseya, Unitrends, Rapidfire Tools, Spanning Cloud Apps, IT Glue, ID Agent and Graphus. The platform empowers businesses to: command all of IT centrally; easily manage remote and distributed environments; simplify backup and disaster recovery; safeguard against cybersecurity attacks; effectively manage compliance and network assets; streamline IT documentation, and automate across IT management functions. Headquartered in Dublin, Ireland, Kaseya is privately held with a presence in over 20 countries. To learn more, visit www.kaseya.com.

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Overview Provided by:
Sasha Papov

Recent Autotask Reviews

David M.
DM
David M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Powerful all in one system"
All in one system, plenty of integrations, decent support.
Read more
Tom N.
TN
Tom N.Small-Business (50 or fewer emp.)
4.5 out of 5
"Software to run your IT / MSP bsuiness"
Complete set of tools for running your helpdesk and admin for a MSP
Read more
Andy R.
AR
Andy R.Small-Business (50 or fewer emp.)
4.0 out of 5
"AT-2024-02"
AT is cloud based and available via SSO. The Dashboards are incredibily valuable.
Read more
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0 people requested security information

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411 Autotask Reviews

4.2 out of 5
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411 Autotask Reviews
4.2 out of 5
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Autotask Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for AutotaskQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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RA
ICT support Service Desk - L2
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Autotask?

data can be extracted and viewed in user customization. Review collected by and hosted on G2.com.

What do you dislike about Autotask?

all is good, I hope they can adjust the tickets monitoring likely when user is already looking on a certain ticket other user may also be notified Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

ticket automation and response Review collected by and hosted on G2.com.

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DB
Support Manager/Consultant
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Autotask?

Tracking of client and internal trouble and enhancement tickets/requests Review collected by and hosted on G2.com.

What do you dislike about Autotask?

Autotask needs to have a more robust project management solution including importing of tasks and phases. Also being able to audit tickets and projects. Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

tracking of tickets and tasks Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Autotask?

It's the ease to make schedules since it will reflect on you Outlook Calendar as well. Review collected by and hosted on G2.com.

What do you dislike about Autotask?

Too many windows that it requires to open. Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

Daily Work attributes, diary and follow-ups from previous tickets.

It helps that I can track and check the tickets and provides me an email or a notice once a client has responded to the email I sent out using Auto-Task Review collected by and hosted on G2.com.

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Akil A.
AA
Technical Service Engineer
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Autotask?

Ease of use and ver simple UI. Makes it easy to keep track of work Review collected by and hosted on G2.com.

What do you dislike about Autotask?

By default, everything opens in windows, tabs are easier Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

Keeping track of client tickets and making suire they are managed effectively Review collected by and hosted on G2.com.

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Verified User in Facilities Services
UF
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Autotask?

Integration, automation, customization, client managment, reporting & analytics, scalability.

it's very easy to use, easy to implementation, Review collected by and hosted on G2.com.

What do you dislike about Autotask?

mobile app: photos can't name them right away. Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

none Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Autotask?

Clear and non confusing interface allow efficient navigation during ticket resolution.The workflows are great for creating customization for your specific needs. They are constantly updating their software to meet the needs.

Support is usually quick to respond and the chat feature is great. For something I use every day I love using it. Review collected by and hosted on G2.com.

What do you dislike about Autotask?

Some of the notifications are outdated in their feel. Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

It really helps create clear tickets within defined parameters and queues. Review collected by and hosted on G2.com.

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PP
Server Support Engineer
Enterprise(> 1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Autotask?

This tool is easier & friendly use tool. Its not having complecated methods. Review collected by and hosted on G2.com.

What do you dislike about Autotask?

This tool is easier & friendly use tool. Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

Its best part is we can notify to the client by the ticket notification Review collected by and hosted on G2.com.

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Tamer E.
TE
Senior IT Service Desk Analyst II
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Autotask?

Fast, reliable and easy to use, good dashboard customization Review collected by and hosted on G2.com.

What do you dislike about Autotask?

Need to support HTML format on emails and email signature uintegaration Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

getting the tickets quickly and ability to reassign and reorganize to fix customers issues ASAP Review collected by and hosted on G2.com.

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Gourav S.
GS
Information Technology System Specialist
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Autotask?

It is very simple and easy to use

Very si mple to learn Review collected by and hosted on G2.com.

What do you dislike about Autotask?

Nothing it is more easier than any ticketing portal and very helpful Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

It is very simple to learn Review collected by and hosted on G2.com.

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Marvin M.
MM
Owner / Consultant
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Autotask?

Their interface makes things easier to see how things are going at a glance for my business. Review collected by and hosted on G2.com.

What do you dislike about Autotask?

The amount of choices I have, it can be overwhelming, Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

Their ticketing system Review collected by and hosted on G2.com.

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