Autotask Reviews & Product Details - Page 10

The Platform covers a wdie range of operating needs in a comprehensive way. Review collected by and hosted on G2.com.

While they continue to improve the platform, there are many aspects that feel old and dated, and which behave in clunky or delayed ways. Review collected by and hosted on G2.com.

I appreciate the various widgets available and the ability to customize them. They provide useful information in a quick and easy format. The ability to create recurring tickets is also a nice feature. Review collected by and hosted on G2.com.

I really have not found anything to dislike to be honest. Review collected by and hosted on G2.com.

Timesheet and invoicing are made easy and at the same time the process is very fluid and well managed by security access. Review collected by and hosted on G2.com.

Reporting can be very complicated to achieve by ourself and the list of existing report is good but always missing some information. Review collected by and hosted on G2.com.

I can easily find all the information I need from customers with a couple clicks, it the tool I use the most for my job and it is a vital part of it Review collected by and hosted on G2.com.

Reports, I have to create them from 0 most of the times Review collected by and hosted on G2.com.

Autotask PSA is easy to use with its interactive UI.

Provides features for multiple teams, be it sales, purchasing or IT.

Intergration with other portal is easy. Review collected by and hosted on G2.com.

The dashboards can be tricky and cluttered. Review collected by and hosted on G2.com.

The comprehensive feature set that covers project management, time tracking, billing, and customer management seamlessly. Review collected by and hosted on G2.com.

The initial setup and customization can be time-consuming and complex. Review collected by and hosted on G2.com.

Very few problems using Autotask over the last 8 years Review collected by and hosted on G2.com.

You have to get the understanding of the flow of how it works, but it's not hard to learn. Sometimes you will need help because it is detailed. Review collected by and hosted on G2.com.

Easy to bill out, easy to set up customers and contracts simple to view what I need to Review collected by and hosted on G2.com.

The reporting side just knowing how to run specialised reports etc so much information to read when you want to do one which sometimes I dont feel is very self explanatory. Review collected by and hosted on G2.com.

I like the timetracking the most! Mostly in our company we forget to start the timetracking and couldnt say after the problem solving how long i took to fix the problem. This tool helped us to indicate the time and if we need another employee or we can get rid of one employee (Luckely we are growing and will be having 2 new employees this month). Review collected by and hosted on G2.com.

There not something that comes up to me right now. Review collected by and hosted on G2.com.

The ticketing system is great. It keeps great information on how much time is for each tech that works on that problem. Review collected by and hosted on G2.com.

I do not like the the mobile version. It needs some improvement big time. Review collected by and hosted on G2.com.