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AT&T Workforce Manager Reviews & Product Details

AL
General Manager
Management Consulting
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about AT&T Workforce Manager?

The client support has been poor and it has disturbed our business. The monitoring and reporting features have been obstructive during our implementation phase. I have found many issues with the base software, except for the initial flow setting which is e a bit difficult. Review collected by and hosted on G2.com.

What do you dislike about AT&T Workforce Manager?

It would be better if they added the ability for electronic signatures. The interface is a bit clunky and takes some time for employees to get used to, but overall its been hectic for our company. Review collected by and hosted on G2.com.

What problems is AT&T Workforce Manager solving and how is that benefiting you?

The implementation and integration process is frustrating as it takes multiple attempts to make the team understand your specific needs. Also, managing personal time off and shift swapping difficult. Review collected by and hosted on G2.com.

AT&T Workforce Manager Overview

What is AT&T Workforce Manager?

AT&T Workforce Manager is a modular solution for managing mobile workforces.

AT&T Workforce Manager Details
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Product Description

AT&T Workforce Manager is a modular solution for managing mobile workforces.


Seller Details
Seller
AT&T
Year Founded
1876
HQ Location
Dallas, TX
Twitter
@ATT
899,288 Twitter followers
LinkedIn® Page
www.linkedin.com
175,899 employees on LinkedIn®
Ownership
NYSE: T
Phone
+1.210.821.4105
Total Revenue (USD mm)
$160,546
Description

AT&T provides telecommunication and media services, offering wireless communication, broadband internet, and digital entertainment to both individual consumers and businesses worldwide.

Recent AT&T Workforce Manager Reviews

Sushil Y.
SY
Sushil Y.Enterprise (> 1000 emp.)
4.5 out of 5
"AT&T Work Force Manager - Manage online employees to complete tasks assigned on field"
Very scalable for high number of employee management wirth respect of their work, scheduling and control
JA
Jeanphilippe A.Small-Business (50 or fewer emp.)
3.5 out of 5
"AT&T Workforce Manager Struggles"
The offer behind AT&T work force manager is very attractive. Centralized platform for planning, sending, and monitoring my construction team abroad...
RR
Rahul R.Enterprise (> 1000 emp.)
5.0 out of 5
"Men Power Management"
This software is helpful for manpower management and this is cloud base software that we can operate globally.
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AT&T Workforce Manager Media

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13 out of 14 Total Reviews for AT&T Workforce Manager

3.9 out of 5
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AT&T Workforce Manager Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for AT&T Workforce ManagerQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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JA
Tax Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about AT&T Workforce Manager?

The offer behind AT&T work force manager is very attractive. Centralized platform for planning, sending, and monitoring my construction team abroad would be a really great idea in theory. It will fundamentally change how we communicate and ultimately, how fast and effectively we will work. Review collected by and hosted on G2.com.

What do you dislike about AT&T Workforce Manager?

Unfortunately, the real world has turned up the mattress. AT&T Workforce Manager is without doubt an ancient analogization. The system’s interface is not easy to use, and the featured reporting tools seem to be inadequately complex. The system has suffered from glitches and slow performance, and administrating an area team with a vast set of factors to consider, this has a huge effect on efficiency. Review collected by and hosted on G2.com.

What problems is AT&T Workforce Manager solving and how is that benefiting you?

At&T Workforce Manager is not a fit to manage a small, simple field team. One of the things that might stand in its way is the fact that the size of the team is small and the structure of the work is simple. But for my business which represents a large and roaming workforce, the annoying technical problems and the lesser user friendly solution, rather create more problems than solution. Review collected by and hosted on G2.com.

GP
Senior Team Leader
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about AT&T Workforce Manager?

Allocation of task is very easy, With different tools you can set your dashboard with required items only, Troubleshooting is more easy with confident support staff Review collected by and hosted on G2.com.

What do you dislike about AT&T Workforce Manager?

Its been great pacakge for Handling of multiple task at a time, As you have more data its takes time to response some time but still its a great pacakge Review collected by and hosted on G2.com.

What problems is AT&T Workforce Manager solving and how is that benefiting you?

See We have many Contract base manpower here we can easily manage all the task incuding thier salary with this app, even its provind asset tracking too thats plus point for us Review collected by and hosted on G2.com.

Sushil Y.
SY
Software Development Consultant
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about AT&T Workforce Manager?

Very scalable for high number of employee management wirth respect of their work, scheduling and control Review collected by and hosted on G2.com.

What do you dislike about AT&T Workforce Manager?

Last minute changes or absence of employee to turn up on work needs lot of replanning Review collected by and hosted on G2.com.

What problems is AT&T Workforce Manager solving and how is that benefiting you?

ATT work force manager helps to keep control of employees with respect to daily work and its progress. It helps for better prepare on next steps of project plan to get ready. Review collected by and hosted on G2.com.

RR
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about AT&T Workforce Manager?

This software is helpful for manpower management and this is cloud base software that we can operate globally. Review collected by and hosted on G2.com.

What do you dislike about AT&T Workforce Manager?

Sometime it takes more time to operate but this can not be consider as dislike. Review collected by and hosted on G2.com.

What problems is AT&T Workforce Manager solving and how is that benefiting you?

This software helps to manage all the task in one plateform, that helps the most. Review collected by and hosted on G2.com.

Veronica T.
VT
Director of pharmacy and owner
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about AT&T Workforce Manager?

cost-effective, cloud base, manage several things in one place Review collected by and hosted on G2.com.

What do you dislike about AT&T Workforce Manager?

cost, and only available to att customers Review collected by and hosted on G2.com.

What problems is AT&T Workforce Manager solving and how is that benefiting you?

time keeping, job dispatching,monitor activity, save time reduces paperwork, automation, intelegent tracking Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about AT&T Workforce Manager?

It allowed the team to make different formats to focus in on certain agents Review collected by and hosted on G2.com.

What do you dislike about AT&T Workforce Manager?

It could be slow or unresposive at times Review collected by and hosted on G2.com.

What problems is AT&T Workforce Manager solving and how is that benefiting you?

It solved the problem of being able to montior agents across multipole call centers Review collected by and hosted on G2.com.

ercument y.
EY
ERP Software Development Specialist
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about AT&T Workforce Manager?

With Workforce Manager, you can track your mobile employees, vehicles, and assets in your company and know where everything is. Review collected by and hosted on G2.com.

What do you dislike about AT&T Workforce Manager?

We are experiencing integration problems with different applications. Review collected by and hosted on G2.com.

Recommendations to others considering AT&T Workforce Manager:

Workforce Manager provides convenience for payroll and tracking of field team. Review collected by and hosted on G2.com.

What problems is AT&T Workforce Manager solving and how is that benefiting you?

We can communicate with the team. We can speed up the payroll. Review collected by and hosted on G2.com.

AS
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about AT&T Workforce Manager?

After attempting a lot of the other CRM's available, I can truthfully say that solutions has actually been the easiest to make use of. The primary advantage is having one programme to keep track of my customers, my interactions and appointments. Say goodbye to spreadsheets to update. For my employee that function remotely, this has actually proved invaluable for task alerts, upgrading work sheets as well as catching a customer's trademark whilst on website. Review collected by and hosted on G2.com.

What do you dislike about AT&T Workforce Manager?

It does what we want it to do, the client support is great and also our busiess has boosted because we began. Review collected by and hosted on G2.com.

Recommendations to others considering AT&T Workforce Manager:

The software program is a wonderful imagine local business. Really easy to use as well as well priced. Keeps me in contact with my leads as well as customers. Review collected by and hosted on G2.com.

What problems is AT&T Workforce Manager solving and how is that benefiting you?

The Customer Service provided has always been exceptional. I have actually utilized the Ticket System on various occasions for my inquiries and also have actually always had an immediate action. Review collected by and hosted on G2.com.

Denise W.
DW
Office manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about AT&T Workforce Manager?

I like that I can see my technicians any time anywhere, I can tell if they are where they are supposed to be, sitting somewhere goofing off, taking lunch, whatever. Review collected by and hosted on G2.com.

What do you dislike about AT&T Workforce Manager?

So far, we're still in the implementation phase, they are building us a special interface with Quickbooks for dispatching, and we're looking for the right routing software to integrate, so the only thing I know is tracking and reporting. I haven't seen anything in the base software that I don't like so far. Review collected by and hosted on G2.com.

Recommendations to others considering AT&T Workforce Manager:

Great team working on implementation and integration, might take a couple tries to get them to understand what you need, but they do get it. Review collected by and hosted on G2.com.

What problems is AT&T Workforce Manager solving and how is that benefiting you?

I don't have to call my drivers every hour to see where they are, they are on my screen at all times. I know whether or not they are speeding, sitting too long, maybe chatting too much at a delivery. I know if my service techs are actually working at sites, or just stopping by to say they were there. It's been a big help already! Review collected by and hosted on G2.com.

Verified User in Banking
UB
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about AT&T Workforce Manager?

The paid version starts with as low as $10 and good even if one wants to try for paid version. This works really well for managing the remote employees. Managing payroll, employees database and fleet movement is just very easy.

For larger employee base, assigning the work is also possible. Review collected by and hosted on G2.com.

What do you dislike about AT&T Workforce Manager?

Initial flow setting could be little complex and time consuming. Also, from support point, it is bit loose end. Review collected by and hosted on G2.com.

What problems is AT&T Workforce Manager solving and how is that benefiting you?

Being part of the large size organization and offices in multiple locations, this software really helps in managing the teams, tracking the fleet movement and all the basic HR functions. Review collected by and hosted on G2.com.