They have a great solution for people that are looking to set up a client portal Review collected by and hosted on G2.com.
Not really I don’t have anything bad to say Review collected by and hosted on G2.com.
Copilot makes the customer buying experience seamless. No more manual email back-and-forths — we save so much time, and every file is automatically organized by client. It’s been excellent. Review collected by and hosted on G2.com.
I think not being able to add another user for a flat fee is tough. The basic plan should really allow at least 2 users — jumping from 1 to 3 for an extra $150 per month feels like too big of a leap. Also, more app integrations are definitely needed. Right now, most of them are very similar in functionality. It would be great to see options like order tracking apps, quoting apps, and other tools that expand the platform’s capabilities. Review collected by and hosted on G2.com.
We really appreciate your review! It’s great to hear Copilot has helped create a smoother, more consistent experience for both your team and your clients. Your points on pricing and integrations are spot on — we know those areas are important, and feedback like yours helps us shape what comes next. Thanks for choosing Copilot!
We’ve recently started using Copilot as our onboarding portal at 19 Six Media, and it’s been a game-changer. The platform is incredibly intuitive and easy to set up—perfect for creating a smooth, professional experience for new clients.
What really stands out is the support team. For the trickier bits, their help has been fast, clear, and genuinely helpful. It’s rare to find a tool that balances ease of use with powerful features, but Copilot nails it.
Highly recommend to any business looking to streamline their onboarding and deliver a seamless client experience. Review collected by and hosted on G2.com.
The only drawback we’ve found so far is the lack of native automations, which would make an already smooth process even more powerful. That said, the team at Copilot is actively working on this, and based on their responsiveness so far, we’re confident it’s coming soon. Review collected by and hosted on G2.com.
This makes it very easy to communicate and send files back and forth throughout an engagement. Setup was simple and easy. Review collected by and hosted on G2.com.
Some simple features like being able to create a form using a table of questions and types. Review collected by and hosted on G2.com.
Thanks for sharing your experience! We're glad file sharing and client communication are working well for you.
Your feedback on form-building is really helpful. Depending on your needs, our team might help depending on your use case, but we hear you on wanting a more robust solution.
If you'd like to share more about your specific needs, we'd love to learn more. Feel free to reach out to our team at support@assembly.com.
I have used Assembly for a few years now. For me, it Centralizes documents and information which apeases my OCD. This also helps communication with my customers.. There things I would like adjusted, but Assembly is always doing just that. They continue to adapt to the current environment. Review collected by and hosted on G2.com.
I would like the task list to be customizable. I would also like to edit documents within the system, without having to download then re upload. Review collected by and hosted on G2.com.
I really appreciate how simple it is to create a client portal. This is especially helpful for someone like me who doesn't have much experience with website building or back-end coding. Review collected by and hosted on G2.com.
Just wish there was a way to customize the client home page, add a built in calendar of meetings and agendas Review collected by and hosted on G2.com.
This client portal has completely streamlined how we manage client communication and document sharing. It's intuitive and easy to navigate—not just for our team, but for our clients as well. The onboarding process was smooth, with clear guidance and helpful resources that made setup stress-free.
What really sets this platform apart is the support team. They're responsive, genuinely helpful, and always professional. Anytime we’ve had a question, they've responded quickly with thoughtful solutions. It’s clear they care about their users' success.
Overall, this portal has saved us time, reduced back-and-forth emails, and improved the experience for everyone we work with. Highly recommend it to any business looking for a reliable, user-friendly solution. Review collected by and hosted on G2.com.
I have zero dislikes. It is a unicorn for client portals. Review collected by and hosted on G2.com.
I appreciate the client management and messaging feature that Copilot offers as they enhance communication efficiency. The platform is professional, which leaves a good impression on clients, and it has comprehensive all-in-one features. Though not utilized extensively, I see the potential of the knowledge base for client training. Review collected by and hosted on G2.com.
I find the setup process for Copilot to be quite challenging and not as user-friendly compared to other tools like Bonsai. The inability to manually reorder tasks is frustrating, as it requires adding tasks in reverse order to display them correctly. The biggest shortfall, however, is the payment collection system. Being in Canada and billing clients in US dollars should be straightforward, as it is with other services I use, but with Copilot, it becomes a complex issue. The initial setup with my Stripe account led to rejected deposits because Copilot did not handle the currency correctly, forcing me to reconfigure it to Canadian dollars. This limitation has rendered the invoicing feature essentially useless for my needs. Additionally, the integration issues with QuickBooks further complicate billing, as I cannot seamlessly manage US dollar transactions. The high subscription cost of Copilot feels unjustified when the key features like invoicing do not work for my international billing needs. Review collected by and hosted on G2.com.
Hey Brad,
Copilot Co-Founder here! Thank you for taking the time to share such thoughtful and candid feedback. I’m so glad to hear that our client management, messaging features, and professional interface have enhanced your experience with both clients and your team.
I also appreciate your clear notes on where the experience could be improved. While we may not be able to address every point right away, I’ve shared your feedback with our product team, and it will absolutely help guide our prioritization discussions for the coming quarters.
Billing — especially for international transactions — is an area we aim to handle as thoughtfully and intentionally as possible. We understand the frustrations you’ve had with currency handling, invoicing, and integrations, and we’re committed to iterating on this experience to better support both domestic and international scenarios. As recently as 2 weeks ago, we updated our QuickBooks integration to make it more frictionless and robust, directly addressing pain points that customers like you have raised. Feedback like yours is exactly what helps make those updates possible.
Thanks again for sharing your perspective. Customers like you play a huge role in helping us evolve Copilot into the best possible platform. I've also reached out to you via email in case you’d like to share any further thoughts now or in the future.
— Marlon
We love that our clients can communicate with us on one platform, pay bills, upload files, etc. and stay in the know about their projects. Review collected by and hosted on G2.com.
We are not tech people, so there have been some learning curves, but it is fairly easy! Review collected by and hosted on G2.com.
Thank you so much for your kind words! We’re thrilled to hear that Assembly has become a helpful hub for your client communication, project management, and collaboration across states. It’s great to know the platform is helping strengthen your relationships with clients and vendors—that’s exactly what we aim for!
We also appreciate your feedback about the learning curve. We’re always looking for ways to make onboarding and setup even easier for every team, regardless of technical background. If you ever need tips or personalized guidance, our support team is always happy to help.
Thanks again for being part of the Assembly community--we’re excited to keep growing with you! 🌟
Integrated document signing and invoicing. Review collected by and hosted on G2.com.
The document set-up is a little clunky compared to something like PandaDoc. It would be nice if tokens synced with a CRM so we could create document and customer data would pull in. Review collected by and hosted on G2.com.
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i want a software to save my document files
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