113 Assembled Reviews
Overall Review Sentiment for Assembled
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Assembled is easy to use as both an adminstrator and a team member. The granularity of reporting and schedule adherence is also super powerful. It's also clear that they truly listen to customer feedback, which we greatly appreciate. Review collected by and hosted on G2.com.
We'd love the ability to create shifts for agents to sign up for. We also would really benefit from a more robust Zendesk integration where tickets could be asisgned based on Assembled schedule and online status. Review collected by and hosted on G2.com.
My team started using Assembled because we wanted a better scheduling tool. What resulted was not just an upgrade in the way that we schedule (efficient & simplified), but we also started taking steps to scale our team through real WFM. With helpful features like forecasting, adherence and heatmaps--we're able to predict the needs of our support team better and deliver excellent service to our customers at all times. Thank you, Assembled! Review collected by and hosted on G2.com.
My only dislike of Assembled is that I would love to get our QA platform added now that they've integrated MaestroQA. Ours is called Klaus, and it would be just perfect to see it all once space on the Agent Scorecard! I love that the Assembled team accepts suggestions/feedback, so I know they're constantly improving their product through learning from the clients. That's why I don't really have any other dislikes since there's more to come in the pipeline! Love that!! Review collected by and hosted on G2.com.
The reporting is fast and delivered in an excellent visual presentation. I can easily scan the platform or export the info I need. Review collected by and hosted on G2.com.
I would like to be able to customize even further creating rules and optimization. Review collected by and hosted on G2.com.
Changing of schedules or templates are easy using the app, unlike if its link to other app. The chages is realtime and their is a history for every changes that you made so you can back track if you may mistakes. Review collected by and hosted on G2.com.
Not really dislike lets say its needs improvement because realtime data were not accurate versus to other tools were link to Assembled. Might some bugs or delayed response. Review collected by and hosted on G2.com.
This is my first experience with Assembled, been using it since January of this year and honestly, I love that it can be synced with Google calendar and will allow you to have that transparency! Review collected by and hosted on G2.com.
I am sure it is just me and my inability to figure out the function, but I would love to just copy an entire day of schedules (multiple team members and all the nuances) and have them populated for multiple days. I know there is a template option, but when multiple schedulers are working it does not exactly help with this particular function. Review collected by and hosted on G2.com.
I like the ease of scheduling events for all of our agents or the ability to use quick keys to schedule. Review collected by and hosted on G2.com.
There's no custom reporting features and no ability for us to auto-manage vacation requests. Review collected by and hosted on G2.com.
User interface is very clean and easy to use. Staffing over/unders are helpful. Integrated seamlessly with our phone system. Great reporting package. Easy implementation. Amazing customer support Review collected by and hosted on G2.com.
Limited integration options. Does not integrate with all versions of salesforce. The forecasting tool is not as flexible and customizable as we would like. Not as many bells and whistles as other offerings in the market. Review collected by and hosted on G2.com.
The calculation that it makes so that it can generate the necessary numbers of the workforce to attend to a specific demand, which is excellent in the long run Review collected by and hosted on G2.com.
From an individual contributor perspective, it feels very overwhelming having so many time restrictions; I believe we have space for improvement where it can give individual contributors more freedom to manage their own schedules. Review collected by and hosted on G2.com.
The forecast allows us to staff correctly and drill down into agent activity. We were able to use these stats to offer more hybrid work options. Review collected by and hosted on G2.com.
Load times can be slow. Also, I do not like that when you choose staffing, it does not automatically go to today's date. Review collected by and hosted on G2.com.
