What I appreciate the most about Assembled is its intuitive and easy-to-use interface, which simplifies the management of complex schedules and tasks. It really helps me with time management and taking my breaks, meeting, work on time. Its notification feature implementation on sites is supreme. As being a customer support agent this helps me in figuaring when I need to take break and rest. Review collected by and hosted on G2.com.
The learning curve for Assembled can be quite complex for new users, potentially affecting initial adaption and overall efficieny. Review collected by and hosted on G2.com.
112 out of 113 Total Reviews for Assembled
Overall Review Sentiment for Assembled
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Assembled's AI (Assits) capabilities is what separates it from others. The Flexibility and range of solutions it provides makes them lead the AI race. Customers are able to set up workflows very easily. And their support team is also 5 stars! Review collected by and hosted on G2.com.
Assembled may need more work with workforce management but their enthusiasm and partnership when it comes to developing new features makes up for it. It gives customers the assurance that the developments will come. Review collected by and hosted on G2.com.
I've been using Assmebled from past 3 years now, I have found Assembled a very good tool to manage scheduling for employees. Review collected by and hosted on G2.com.
It's hard to find any issue with Assembled, however if I nitpick I can say that I've found that sometimes it delays the scheduling, but please know if very few cases. Review collected by and hosted on G2.com.
Time Zone options make its easy.
Calendar wise schedule.
Track of activity every hour.
Daily tasks are performed according to its schedule.
Very easy to integrate.
Easily accessible and easy features implemtations.
Used everyday for day to day tasks. Review collected by and hosted on G2.com.
Very helpful and no issues as of now. All good. Review collected by and hosted on G2.com.
I really like how it shares a notification for the meetings, coachings, and breaks. It really helps me adhere my daily schedule Review collected by and hosted on G2.com.
Sometimes I miss the notification if I'm on a different screen or working on some other project instead of Zendesk. Review collected by and hosted on G2.com.
Assembled makes me look like a wizard when it comes to forecasting. I'm able to accurately project labor needs which drives down our cost to serve and accelerates our path to profitability. It is incredibly easy to use, both administratively and from a front line agent perspective. It is my team's first window they open each day. And all this goes without mentioning the WORLD CLASS customer support that they offer. No vendor has ever done it better in my experience. Review collected by and hosted on G2.com.
Having used Assembled in both a ZenDesk and Salesforce environment, I do wish the Salesforce integration had the same wow factor that the ZenDesk integration has, but I have confidence that Assembled is working to improve that, so don't let that be a dealbreaker. Review collected by and hosted on G2.com.
Assembled helps WHM teams in forecasting support demand, managing team schedules, monitoring real-time performance, and tracking schedule adherence for support analysis. Review collected by and hosted on G2.com.
When I started using the tool, I found the extensive features and detailed interface challenging to access and understand. Review collected by and hosted on G2.com.
It is best for time management. The tool also helps in real time monitoring of customer support team performance. Review collected by and hosted on G2.com.
In the event that the team size is small, this tool may prove to be costly and it also necessitates a reliable internet connection. Review collected by and hosted on G2.com.
I found Assmebled very useful, as I noticed that scheduling is very easy on Assembled. Review collected by and hosted on G2.com.
I found that Assmebled's chrome extension sometimes stopped working automatically and then gets fixed itself. I think that the issue is only on my end or some known bug. Review collected by and hosted on G2.com.
I like the way it notifies me about the upcoming events. Review collected by and hosted on G2.com.
The notification can be visible on whole screen instead of a notification in the right corner. Review collected by and hosted on G2.com.
I find the tool super easy to use. You have almost everything you need. Most important the team from Assembled is very helpful and they are continually developing features. So if something is missing now, for sure they will add it in the future. There are a lot of cool features that make your life easy, like schedules, Team performance reports, individual reports, real-time analysis, and so on.
The implementation was somehow easy and our engineers received all the needed help to make it possible via API.
We are using the tool daily to follow over 3000 agents.
I'm happy with the product and very happy with the team. Review collected by and hosted on G2.com.
I would say that one of the downsides of the tool is that you might want to have more future to follow when it comes to the real-time view. Review collected by and hosted on G2.com.
