Arrows Pros and Cons

Think about Arrows as a wonderful map where both the client and your Onboarding team can see where we are at any time.

"YOU ARE HERE" kind of red dot on a map.

And then, the Onboarding process is not "abstract" anymore, things move because either the customer or you check off a task. All the way until we are up and running. Review collected by and hosted on G2.com.

Well... is not that I dislike it, but once you start using Arrows, this makes you re-think the Onboarding steps, and you better come out with a nice setup that makes sense, if not you may create a terrible Onboarding plan.

But that is a nice problem to have anyway. But this will make you think a lot! Review collected by and hosted on G2.com.

I love how intuitive it is and easy to customize for my clients. The ability to create templates and then further customize those templates is awesome and really shows this was designed with Customer Success in mind. A big bonus is that you can sync it with Hubspot and track plan activities. I also love that the task based planning makes it really clear who's waiting on what. The automatic emails nudging clients about overdue tasks is also super helpful. Review collected by and hosted on G2.com.

Everything is meeting expectations! If I had to say something I'd like to see more of (as this already exists in the tool): More insights and dashboards based on the client activity in the various plans. More ways for account managers to compare plans and understand which ones to prioritize. Review collected by and hosted on G2.com.

- An organised and user-friendly way to monitor the progress of implementation, an adjustable structure (template/tasks)

- I like that there is a direct access to the calendar, allowing clients to schedule meetings easily Review collected by and hosted on G2.com.

I have not found anything so far. All good. Review collected by and hosted on G2.com.

Arrows has unified our onboarding process and made the experience simple for our customers! We can easily create templates for different subscriptions, track the progress of the onboarding process, and even communicate effectively with customers stuck on a certain step. Shareil has also been an incredible asset in getting Arrows rolling to our users! Review collected by and hosted on G2.com.

At this time, I have genuinely been unable to find any real issues with Arrows. There are things to look forward to, like increased integrations with Hubspot (hello, recent funding), but overall the workflows we have created certainly get the job done! Review collected by and hosted on G2.com.

Fully integrated with hubspot to leverage everything we already know and love about that platform to run our bi-directional (can I use that here? Sure) customer onboarding. Review collected by and hosted on G2.com.

My only gripe, and it's being addressed, is more flexibility around task due dates. We specifically want to just say "this task will be due x days after the previous is completed". This feature is coming soon! Otherwise zero complaints and the team is immediately responsive to feedback and product ideation. Review collected by and hosted on G2.com.

Customers say they love using Arrows to onboard with us. The team is very open to feedback and is a pleasure to work with. Customizable push notifications make it easy to know where out customers are at in the process and when we need to give them a helping hand. Review collected by and hosted on G2.com.

It would be helpful if you could easily see what customers input in each field or their comments from the main screen (perhaps in a dropdown format). Currently, you need to click on each task to review its contents. Review collected by and hosted on G2.com.

As a HubSpot partner agency, Arrows' integration with HubSpot is a game-changer for us. We finally have a system that will allow us to create detailed reports on the service side of our business, allowing us to shape and improve the service that we offer to our clients. Review collected by and hosted on G2.com.

It would be great if the commenting functionality in Arrows was more prominent and could sync better with our other internal systems, such as Slack. The Arrows team are very accommodating of feedback and, it is clear that they want to improve the system for their users. Review collected by and hosted on G2.com.

I love that there is a one-stop shop for all my customer onboarding needs. I can input videos, help docs and resources, links; you name it!

I can also @ my customers within arrows to nudge them, or they can communicate with me if they are stuck on a specific step during the onboarding process. Review collected by and hosted on G2.com.

There could be more automations or triggers for my team to help remind us of customers taking too long to complete tasks, and more details in the daily digest emails. Review collected by and hosted on G2.com.

How organized and easy to navigate it is. It has changed our client onboarding experience tenfold. Our clients have everything they need from the moment they join and every moment throughout their client experience. It cuts down the guesswork and puts everything in one place. Review collected by and hosted on G2.com.

No negatives from us. Any concern we've ever had, the Arrows team has resolved quickly. Review collected by and hosted on G2.com.