Arrows Reviews & Product Details

Arrows is an excellent program that has completely streamlined our workflow. We use it for onboarding as new clients arrive into our systems. It allows us to assign tasks, create deadlines, and manage onboarding flow all while taking the headaches out of the process. We can watch customer success in real-time as tasks are completed. Missed steps, edits, and process improvements are all easily adjusted within Arrows to make a simple yet effective experience. Review collected by and hosted on G2.com.

I love the program and can't point to anything in particular that I dislike. The team at Arrows is constantly improving its product, requesting customer feedback, and making real-time solution-based recommendations. A must have! Review collected by and hosted on G2.com.

The connection with HubSpot and the form fields and asset gathering that can be tracked back to HubSpot. Along with the embedded meeting links and the tags for customers! Some customers onboard themselves. Other's need a light touch to keep working. Review collected by and hosted on G2.com.

It isn't really pretty and it would be so nice to be able to white label it and make it look like out own platform. with images and examples. And it would be nice to have more reward (like Monday.com) when a task is completed. The tag feature is a little bit old feeling. And it would be so cool to have internal comments to team mates without the client seeing. It would be nice to have a drop down menu instead of short form text fields in the Form Submission. Except if the client gets behind and then they get a lot of tasks that are overdue that just buries them. It would be sweet to have Sequence Style condition that follows up and then assigns the task based on the status of the grouping of tasks that has to be completed BEFORE the next task is assigned. because we have 10-20 onboardings at a time and you have to click out and in to the next client and you start to forget where you are. ** I am thinking Task manager style in HubSpot... Review collected by and hosted on G2.com.

We had serious problems onboarding our mid size and enterprise clients, we had no way to align our clients with our onboarding plan until we found Arrows. Arrows helped us create a mutual action plan between us and our customers key stakeholders to ensure a smooth onboarding. They automate all our communication, gives us a 360 view of our customers' onboarding experience and fight churn. Ohh... and their design is gorgeous, super user friendly and my clients love it! Review collected by and hosted on G2.com.

I honestly have no complains. However, I would like to see Arrows integrate with more crms. Review collected by and hosted on G2.com.

Before Arrows, I was using pen and paper and other software that just didn't make sense for implementation. I needed something designed specifically to organize and manage all new clients. The top 2 things I appreciate about Arrows: 1. The software itself - it meets the need, provides structure, and has a place for the information I need to organize my mind and clientele. Not only that, but it also provides a client-facing side to it, so I can collaborate using the same software. 2. Customer support - I have never had a better customer support experience, truly. Shareil spent time understanding who we are as an organization and what my needs are as the Implementation Manager. He patiently walked me through the software until I understood all the "ins" and "outs" and contacted me personally to update me around any changes. He also took my feedback to the developers who in turn, made some enhancements that made the product even better for me(and others, I'm sure!). Review collected by and hosted on G2.com.

The only downside is if you do not use one of the main CRM products, such as Salesforce, it's a bit more challenging to integrate Arrows with your system. Review collected by and hosted on G2.com.

We've tried lots of onboarding tools - from Google Docs to other dedicated platforms like (but sooo unlike) Arrows - and always end up abandoning them. They're too complex and up getting in the way, just another tool to manage. Arrows is different. Arrows focuses on two key priorities: delivering an awesome user experience for the "onboardee" AND a smooth, automated administrative experience. A great team always makes a great platform more powerful, and Arrows has just that. The crew behind the Product and enablement/success are always available to brainstorm, share insights, and take input for how the product can better support our needs. Review collected by and hosted on G2.com.

Arrows has the same challenge as many platforms in this space - it's often 'just another tool' in the stack, which means it can be hard to keep users engaged or get return on the time you spend setting it up. That said, Arrows' focus on the end user experience is already paying off and driving more effective results! Review collected by and hosted on G2.com.

Visibility into how far along our customers are making it in their onboarding and the ease of piping info directly into properties in HubSpot has streamlined our onboarding process and made it easier on our team!

Their team also offers incredible insight and great resources to make it easy to capitalize on using the software to the greatest effect. Review collected by and hosted on G2.com.

Just waiting for rich text to help emphasize different points in our oboarding task lists as ours are a bit dense :) Emojis work in the meantime.

However, i can't complain -

Their team takes feedback and builds it into new features - looking forward to the new UI changes coming..!! Review collected by and hosted on G2.com.

Ever thought "I wish one tool could consolidate the multiple tools I use right now into one."? Look no further if you onboard or manage any form of customer lifecycle or journey, and especially look no further if you're using HubSpot at the moment.

Very rarely do you find a solution that solves nearly all the problems that arise from all those edge cases that add up for your unique business. Arrows allows you to solve two major problems that arise with your customer journey:

- The first one of being able to capture and be on top of the various ways each customer can be unique in their lifecycle (which probably has resulted for you reading this - multiple tools and a lot of manual lifting and/or coordinating).

- The second problem of being able to link up all of that data you have across multiple areas into one consolidated area for reports, metrics, and ensuring tasks are completed.

What was once a variable mix of data silos across multiple excel files and folders, Asana & Jira, platform-specific user input stores like TypeForm and Forms, and so on (which then need to be hooked up manually...) and not to mention the many additional custom scripts, calendar entries, and reminders configured to not to miss entering a data point somewhere or following up on someone based on a very unique situation............ has all now been consolidated in Arrows and further accelerated exponentially if you're integrating it into HubSpot.

Additionally, the team at Arrows is fantastic to work with! They're highly supportive, very engaged with you, and are always receptive to new ideas and function/feature discussions of what their tool could potentially do for you and others. Working with Arrows kind of feels like they're part of your team working on this integration piece for you while you're continuing to execute your business operations. Review collected by and hosted on G2.com.

Honestly, there's nothing I dislike about this tool. If I had to dislike something about working with Arrows is that it makes you wish other tools you work with were just as good at understanding and delivering on your business needs. I wish the tool had been around for many more years so that it was even more integrative than it already is. Review collected by and hosted on G2.com.

Arrows make it easy to improve customer onboarding flow without making massive changes to the already existing processes we have in place. The ability to outline exactly what a customer has to do all in one place has been greatly appreciated and helped us maintain demanding customers more often. Review collected by and hosted on G2.com.

One of the main things we've always wanted was the ability to integrate Arrows directly into our product in some way. We know this is something that could take quite a bit of time on the Arrows end, but we look forward to it in the future! Review collected by and hosted on G2.com.

It is great how myself and my clients can interact in the same checklist so we both make sure that we are on track with what needs to get done in a certain amount of time! Review collected by and hosted on G2.com.

My customer's willingness to go in and actually use Arrows has been rather low. I am trying to teach them the importance of it but it is primarily me going in and checking things. Review collected by and hosted on G2.com.

Love Arrows. Getting customer stakeholders on the same page can be such a challenge, especially before a deeper working relationship is built, and Arrows literally gives us this same page. Tracking success at a macro level in Hubspot seals the deal. Review collected by and hosted on G2.com.

A challenge sometimes is capturing customer attention enough to even pay attention to Arrows. And so sometimes we end up summarizing the next steps already laid out in Arrows via other channels. But at least we can smugly point back to our Arrows list, which helps establish an expectation of accountability from day one. Review collected by and hosted on G2.com.