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The best things are the payment platform, the app for my mobile when I am at an event - so easy to record attendance or grab an attendees number to check in on them if they haven't arrived. Arlo has eliminated human error at our end - now we know if a registration is wrong that it was entered incorrectly by the client, not someone at our end! Review collected by and hosted on G2.com.
We used to use quite a complicated discount structure for multiple attendees, this has been hard to translate into arlo, but we have identified a work around - it just took a bit of time to implement. In saying that - Jarrod and the team were super helpful in helping us create this work around! Review collected by and hosted on G2.com.
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Arlo always respond. No question is to silly for them to answer - even when I could probably find the answer on their comprehensive help page. The people I've dealt with at Arlo have always been patient and put up with our web developers (who are based in Australia). Review collected by and hosted on G2.com.
The package we have doesn't have all the functionality I want. It would be great to have social media plugins as standard on the package we have (which I think is Professional).
It would be great to have better functionality within the templates (ie more dynamic with pictures etc).
It would be great to have more dynamic functionality with emails / communications sent out. I'd like to see more easier ways to customise emails without Arlo having to create bespoke templates. Review collected by and hosted on G2.com.
The simplicity of the platform; its ease of use, functionality and layout. I particularly appreciate the excellent online customer service when lodging an issue. I find Jarrod and Emma extremely receptive and respectful. Review collected by and hosted on G2.com.
That I cannot create my own field names with our particular account. I have to ask an Arlo team member if I want to add a new field. I CAN rename, but I CAN'T create. Review collected by and hosted on G2.com.
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Arlo is a very easy package to use and staff need little training to get up and going with it. There are a couple of great webinars to further develop staff knowledge. One of the really good things about Arlo is the excellent support via either the Help Desk or through the on line help pages. All problems are handled quickly and professionally. One other thing that is excellent about Arlo is that the software is developed regularly and the company listens to what users want. So for example if a number of users want a particular feature, Arlo will develop that. So the package is always evolving and it isn't a static off the shelf product at all. Review collected by and hosted on G2.com.
There really isn't a lot I dislike about Arlo. I have used it in two companies now and have been a user since 2011. I have been involved with installing it two sites - and it was really quite easy at both. Currently we have Arlo for course registrations, notifying members about external events and on selling products. we have not experienced any issues with anything to be honest..... Review collected by and hosted on G2.com.
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The platform is easy to use and you can look back on events and export information Review collected by and hosted on G2.com.
When doing a search, it can sometimes give you too many events, so its better to have your event code Review collected by and hosted on G2.com.
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The easy use and customer support. I can learn how to do new things just by playing around. Review collected by and hosted on G2.com.
very infrequently there are wait times from the support team. Review collected by and hosted on G2.com.
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• Great reporting
• Great way to manage events online
• Excellent support - really easy ticket system and very quick resopnse. Very impressed by this
• Ability to create custom registration forms - crucial to the wide range of events that we do Review collected by and hosted on G2.com.
• Not much customisation available for visual design unless you are willing to pay more to do some custom work. Review collected by and hosted on G2.com.