Aritic Desk Pros and Cons

Aritic Desk has been helpful in helping us manage our customer support ticketing system. Its user friendly design enables our agents to easily operate and navigate tickets and interaction histories with other agents in writing responses to clients. Review collected by and hosted on G2.com.

Reporting is not incredibly comprehensive for creating detailed customer support performance reports which helps Aritic Desk miss the mark. To generate data for any customized reports, some level of input and effort must be made and this takes a lot of time. Review collected by and hosted on G2.com.

It becomes easy for us to communicate with customers regarding there problems and reverting them to their reviews Review collected by and hosted on G2.com.

There should be ticket open every time when customer raise some issue to keep the record Review collected by and hosted on G2.com.

This helped us in keeping record of individual customer seprately as per the tickets raised by them Review collected by and hosted on G2.com.

Integrating this tool with existing website is quite difficult and require experience to use it Review collected by and hosted on G2.com.

Aritic Desk has perfect customization features, that allows all customer assistants handle individual cases efficiently.

The excellent integration with social media sites.

Aritic Desk has easy to understand analytical feature. Review collected by and hosted on G2.com.

Aritic Desk has made customer help robust, accurate and faster. There is a powerful modality from Aritic Desk. Review collected by and hosted on G2.com.

This app helped the team manage tickets seamlessly, and streamline the support processes. Can handle huge amounts of data/tickets and help build customer relationships better Review collected by and hosted on G2.com.

They need to focus on the UI but overall, good. Review collected by and hosted on G2.com.

Customised type Workflow

Better Customer Support

Speedy and clean UI

Automation Features

Easy to implement

User interface is very assistive in integration Review collected by and hosted on G2.com.

Improvement Scope is available in its learning curve, rest is awesome Review collected by and hosted on G2.com.

The social media intehgration part to generate a tickt Review collected by and hosted on G2.com.

as the features are new are unique is no scope to dislike features Review collected by and hosted on G2.com.

This application allows you to give fast and efficient results to your clients Review collected by and hosted on G2.com.

I have never had any complaints about this app. Its use brought me very good results Review collected by and hosted on G2.com.

One of the things that we like best about Aritic Desk is that we are able to get a good variety of options for inbound and outbound contacts, and can make our own tickets about them to be completed. It helps to make managing customer requests much easier. Review collected by and hosted on G2.com.

l wish there was a bit more integration with our own website software that we already have been using. It is nice but can be a little annoying how we have to switch back and forth between the two websites. It can be redundant too when we just have to make another ticket. Review collected by and hosted on G2.com.

It has a free trial unlike few of its competitors. It comes with full fleged training program that includes documentation, webinars and training videosIt has all the features in place, bridging the gaps created mostly by tools like Marketo or Hubspot with complete ease of use. Review collected by and hosted on G2.com.

It's doesn't support 24/7 live support which must be included in future versions Review collected by and hosted on G2.com.