Aptean Respond Pros and Cons

I have to mention that the Responding tool of Aptean Respond is very useful in handling our case management. Flexible processes enable us to appropriately adapt the system to the organization’s needs in handling customers’ calls and their complaints. Review collected by and hosted on G2.com.

As it pertains to case escalation, Aptean Respond does not afford us the functionality to set additional conditions on the case to be created. The current ones seem somewhat limiting encroaching on our ability to fine-tune our processes here. Review collected by and hosted on G2.com.

The best thing about Aptean Resoind is its adaptability according to the requirement. It is very user friendly and I know how handling the complaints from customers can be tough to manage. This solves the problem in a quite sophisticated manner. Review collected by and hosted on G2.com.

I dislike that the software is a little too expensive and its setup is time consuming. I also feel that this should be extended to provide more CRM needs along with complaint handling. Review collected by and hosted on G2.com.

Aptean Respond has made our operations easier and efficient by creating solid measures for handling our clients complaints. The inclusion of speed in communictaing with customers is also a powerful aspect that Aptean Respond has. The implementation of Aptean Respond has no defect or cost challenges. Review collected by and hosted on G2.com.

Aptean Respond is ultimate in managing all complaints from customers without leaving any unattended. Review collected by and hosted on G2.com.

The Aptean Respond has been most valuable for its ability to manage our case management effectively. The features of configurable workflows help us to set up the system according to our requirements for the proper management of customer complaints. Review collected by and hosted on G2.com.

There is some lack of flexibility of Aptean Respond’s customization it does not have that many options. I am not at a capacity to create specific dashboards that allow for the best metrics to be showcased for our team resulting in ineffective workflows. Review collected by and hosted on G2.com.

The Best Thing about Aptean respond is that it has ability to manage all customer interactions in one centralized platform which helps to ensures transperency and consistency in handling queries & complaints seamlessly. Review collected by and hosted on G2.com.

The System can bit challenging to navigate intially especially for users without prior exprience with similar platforms which requires a learning curve. Review collected by and hosted on G2.com.

It's easy to use as compared to other softwares Review collected by and hosted on G2.com.

Sometimes it is not useful to respond to evry customers at once Review collected by and hosted on G2.com.

When it comes to handling customer complaints, Aptean Respond offers great features and solving customer issues has been easy.

It ensures a personalized approach thus our customers trust us more.

It has been an awesome tool for improved customer service. Review collected by and hosted on G2.com.

I have used Aptean Respond and ticks all boxes without fail. Review collected by and hosted on G2.com.

Direct access to the case management of complaints, and offered the ability to produce well-structured reports. The Respond solution fitted the bill perfectly in those cases. Review collected by and hosted on G2.com.

Not everyone known about this . So its not common for everyone. Review collected by and hosted on G2.com.

Its Centralized complaint intake is great. I can Capture customer complaints from various channels like phone, email, social media, and web forms in one place. Review collected by and hosted on G2.com.

It's automated workflow is not too effective and require a lot of manual attention. Review collected by and hosted on G2.com.

integration and the insights are very useful. Here we can manage and track each and every case from start to finish toensure no errors are occured.

Easy customerinteraction tracking Review collected by and hosted on G2.com.

some times depending on the need it may take more time. customization may require more additional support Review collected by and hosted on G2.com.