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4.5 out of 5
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Aptean Respond
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21 Aptean Respond Reviews
4.4 out of 5
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Overall Review Sentiment for Aptean Respond
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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DH
Derek H.
Website Producer
Internet
Mid-Market(51-1000 emp.)
What do you like best about Aptean Respond?
Its ability to track anylitics to keep multiple surfaces of a workforce in a neat and orderly manner. Review collected by and hosted on G2.com.
What do you dislike about Aptean Respond?
Its not for the feint of heart its actually very hard to use and i never got out of the beginning stages Review collected by and hosted on G2.com.
AM
Aditya M.
Software QA Engineer
Mid-Market(51-1000 emp.)
What do you like best about Aptean Respond?
The most beautiful part about this software is i can be completely depedent on this software basis of its use. Review collected by and hosted on G2.com.
What do you dislike about Aptean Respond?
It does not have anythig as dislike to except for it gives any trouble in near future. Review collected by and hosted on G2.com.
SB
Sumit B.
Software Engineer
Mid-Market(51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Aptean Respond?
Omni-Channel Support,
Consumer Vulnerability Detection,
Configuration manager functionality,
User friendly interface Review collected by and hosted on G2.com.
What do you dislike about Aptean Respond?
Performance issues,
Integration challenges,
Support and updates Review collected by and hosted on G2.com.
UI
Verified User in Information Technology and Services
Mid-Market(51-1000 emp.)
What do you like best about Aptean Respond?
Aptean Respond excels in its user-friendly interface and robust functionality. The platform's intuitive design facilitates seamless navigation and efficient management of customer support tasks. Additionally, its integration capabilities with other systems enhance overall productivity, making it a versatile tool for optimizing support processes. Review collected by and hosted on G2.com.
What do you dislike about Aptean Respond?
One area for improvement with Aptean Respond is its occasional performance lag during peak usage times, which can impact efficiency. Additionally, the customization options, while extensive, can be complex to navigate and require a steep learning curve for new users. Enhancing these aspects could significantly improve the overall user experience. Review collected by and hosted on G2.com.
MI
Mohammad I.
Senior Associate
Mid-Market(51-1000 emp.)
UF
Verified User in Financial Services
Mid-Market(51-1000 emp.)
EM
Elena M.
Information Director
Information Technology and Services
Mid-Market(51-1000 emp.)
What do you like best about Aptean Respond?
Aptean Respond has streamlined the process of customer help for businesses.
The tool has delightful features, which makes communication successful.
The process of implementation has been so simlistic. Review collected by and hosted on G2.com.
What do you dislike about Aptean Respond?
Aptean Respond is the real choice in making customers happy and answering their questions. No challenges so far. Review collected by and hosted on G2.com.
CA
Verified User in Accounting
Enterprise(> 1000 emp.)
What do you like best about Aptean Respond?
Work culture and competitive market place Review collected by and hosted on G2.com.
What do you dislike about Aptean Respond?
Opportunities for Global delivery . Policies need to be extended for employer with flexibility. Review collected by and hosted on G2.com.
FK
Firoz k.
Assistant Manager - Digital marketing
Small-Business(50 or fewer emp.)
What do you like best about Aptean Respond?
Aptean Respond is a user-friendly and easy-to-use world-class complaints management system designed to improve customer experience and enhance customer service levels. Its latest features and advanced infrastructure make it a powerful tool for customer service providers. Review collected by and hosted on G2.com.
What do you dislike about Aptean Respond?
It was not an easy process to get it installed, but it is definitely worth the investment. I have seen many of my competitors that are using other systems that are not as efficient. Aptean Respond is the best complaint management system in the current market, just be ready to pay a little more for it. Review collected by and hosted on G2.com.
KA
Kumar A.
Academic Manager
Mid-Market(51-1000 emp.)
What do you like best about Aptean Respond?
For an organization, its customers are most important. Many time it happens that, there is a lot of issues faced by the customers and there is no specific system is available for Complaint to forward. This tool works here. It provided a reasonable system Complaint Portal dedicated for the customers. Its simple interface helps the customer select the product or service for which the complaint has t be raised. It will be singly linked with the respective department, and all the hierarchy are involved. It will auto-notify the concern about the unresolved issues—a perfect system for implementation. Review collected by and hosted on G2.com.
What do you dislike about Aptean Respond?
It often integrates with all the departments for the unresolved issues, which is nowhere linked with the complaint. User rights should be provided so that a specific type of complaint can be reached to a concerned person only. There should be the accurate report will be accumulated with the department or center wise so that management can be taken decision effectively and resolve the issue faster. Review collected by and hosted on G2.com.
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