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4.7 out of 5
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Aptean Respond 
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PO
Paola O.
Digital Marketer
Hospital & Health Care
Mid-Market(51-1000 emp.)
What do you like best about Aptean Respond?
When it comes to handling customer complaints, Aptean Respond offers great features and solving customer issues has been easy.
It ensures a personalized approach thus our customers trust us more.
It has been an awesome tool for improved customer service. Review collected by and hosted on G2.com.
What do you dislike about Aptean Respond?
I have used Aptean Respond and ticks all boxes without fail. Review collected by and hosted on G2.com.
20 out of 21 Total Reviews for Aptean Respond
4.4 out of 5
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Overall Review Sentiment for Aptean Respond
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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AC
ANIENTO C.
Program Manager
Government Administration
Mid-Market(51-1000 emp.)
What do you like best about Aptean Respond?
I have to mention that the Responding tool of Aptean Respond is very useful in handling our case management. Flexible processes enable us to appropriately adapt the system to the organization’s needs in handling customers’ calls and their complaints. Review collected by and hosted on G2.com.
What do you dislike about Aptean Respond?
As it pertains to case escalation, Aptean Respond does not afford us the functionality to set additional conditions on the case to be created. The current ones seem somewhat limiting encroaching on our ability to fine-tune our processes here. Review collected by and hosted on G2.com.
TA
Tanvy A.
Business Development Research Associate
Small-Business(50 or fewer emp.)
What do you like best about Aptean Respond?
The best thing about Aptean Resoind is its adaptability according to the requirement. It is very user friendly and I know how handling the complaints from customers can be tough to manage. This solves the problem in a quite sophisticated manner. Review collected by and hosted on G2.com.
What do you dislike about Aptean Respond?
I dislike that the software is a little too expensive and its setup is time consuming. I also feel that this should be extended to provide more CRM needs along with complaint handling. Review collected by and hosted on G2.com.
AS
Antonio S.
Operations Director
Medical Practice
Small-Business(50 or fewer emp.)
What do you like best about Aptean Respond?
Aptean Respond has made our operations easier and efficient by creating solid measures for handling our clients complaints. The inclusion of speed in communictaing with customers is also a powerful aspect that Aptean Respond has. The implementation of Aptean Respond has no defect or cost challenges. Review collected by and hosted on G2.com.
What do you dislike about Aptean Respond?
Aptean Respond is ultimate in managing all complaints from customers without leaving any unattended. Review collected by and hosted on G2.com.
AA
Abdelrahman A.
Corporate Strategy Manager
Small-Business(50 or fewer emp.)
What do you like best about Aptean Respond?
The Aptean Respond has been most valuable for its ability to manage our case management effectively. The features of configurable workflows help us to set up the system according to our requirements for the proper management of customer complaints. Review collected by and hosted on G2.com.
What do you dislike about Aptean Respond?
There is some lack of flexibility of Aptean Respond’s customization it does not have that many options. I am not at a capacity to create specific dashboards that allow for the best metrics to be showcased for our team resulting in ineffective workflows. Review collected by and hosted on G2.com.
SI
Syed I.
Assistnat Manager-Corporate Relations and Placements
Mid-Market(51-1000 emp.)
What do you like best about Aptean Respond?
The Best Thing about Aptean respond is that it has ability to manage all customer interactions in one centralized platform which helps to ensures transperency and consistency in handling queries & complaints seamlessly. Review collected by and hosted on G2.com.
What do you dislike about Aptean Respond?
The System can bit challenging to navigate intially especially for users without prior exprience with similar platforms which requires a learning curve. Review collected by and hosted on G2.com.
CC
Verified User in Consulting
Small-Business(50 or fewer emp.)
EI
Verified User in Information Technology and Services
Small-Business(50 or fewer emp.)
What do you like best about Aptean Respond?
Direct access to the case management of complaints, and offered the ability to produce well-structured reports. The Respond solution fitted the bill perfectly in those cases. Review collected by and hosted on G2.com.
What do you dislike about Aptean Respond?
Not everyone known about this . So its not common for everyone. Review collected by and hosted on G2.com.
KS
Kriti S.
Content Lead
Mid-Market(51-1000 emp.)
What do you like best about Aptean Respond?
Its Centralized complaint intake is great. I can Capture customer complaints from various channels like phone, email, social media, and web forms in one place. Review collected by and hosted on G2.com.
What do you dislike about Aptean Respond?
It's automated workflow is not too effective and require a lot of manual attention. Review collected by and hosted on G2.com.
MN
Maheswari N.
Accounts Executive
Mid-Market(51-1000 emp.)
What do you like best about Aptean Respond?
integration and the insights are very useful. Here we can manage and track each and every case from start to finish toensure no errors are occured.
Easy customerinteraction tracking Review collected by and hosted on G2.com.
What do you dislike about Aptean Respond?
some times depending on the need it may take more time. customization may require more additional support Review collected by and hosted on G2.com.
DH
Derek H.
Website Producer
Internet
Mid-Market(51-1000 emp.)
What do you like best about Aptean Respond?
Its ability to track anylitics to keep multiple surfaces of a workforce in a neat and orderly manner. Review collected by and hosted on G2.com.
What do you dislike about Aptean Respond?
Its not for the feint of heart its actually very hard to use and i never got out of the beginning stages Review collected by and hosted on G2.com.
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